The Outsourcing Week in Review (Future of Work): May 19, 2023

  • Home
  • Articles
  • The Outsourcing Week in Review (Future of Work): May 19, 2023

Welcome to Inside Outsourcing: The Outsourcing Week in Review


Robots and AI are shaping the future of work, and it’s happening right now! Fortunately, we are here to recap the latest AI happenings this week. Welcome to another edition of Inside Outsourcing: Future of Work!

Major artificial intelligence (AI) fimrs are joining forces with the United States government for a large-scale hacking event at the DEF CON 2023. Thousands of hackers will participate in the event to address algorithmic bias, data breaches, and other issues in AI chatbots and language models. Companies like Google, OpenAI, Nvidia, and startups including Anthropic, Hugging Face, and Stability AI will provide their models for testing, while Scale AI will develop the testing platform. The event aligns with the White House’s Blueprint for an AI Bill of Rights, focusing on transparency, user data control, and safe AI use. Rumman Chowdhury, co-founder of AI accountability nonprofit Humane Intelligence and the event’s coordinator, said the “hackathon” is a direct pipeline to give company feedback.

Speaking of AI giants, this year’s Google I/O on 10 May was packed with a few surprises. Among them is the public launch of Duet AI for Google Workspace. This tool offers a creative element to machine learning and promises to enhance productivity via Gmail, Docs, Google Sheets, or Google Slides. Google Workspace Productivity Tools General Manager Aparna Pappu revealed that since Duet AI’s early access launch last March, they had been impressed by the range of applications for which users have been using the feature, including job applications, essays, and formal thank-you notes. At the same time, Google announced that they would launch Bard — the firm’s answer to ChatGPT — in 180 countries. Bard utilizes machine learning algorithms to analyze writing styles and offers recommendations tailored to the intended audience. It also includes writing exercises and targeted feedback to help authors enhance their skills. Bard is currently available in English and will expand to support more languages.

Even age-old job-hunting is catching up with AI. Enterprise Resource Planning (ERP) provider SAP is partnering with Microsoft AI Copilot and Azure OpenAI Service to enhance talent management capabilities in its SuccessFactors suite. The collaboration aims to automate manual tasks like creating job descriptions and delivering skill development programs using generative AI. SAP added that this partnership demonstrates their dedication to incorporating AI into their solutions.

Similarly, LinkedIn recently introduced two new offerings with AI capabilities. The first is an AI-powered job description feature that assists job posters in creating compelling descriptions by generating draft descriptions based on the basic information provided. Recruiters can also enhance descriptions by incorporating skills from their network connections. The professional networking platform also offers over 100 new AI courses to empower professionals with AI skills and keep them competitive in the job market. LinkedIn VP of Product Hari Srinivasan said they are exploring different ways to use AI as it rapidly advances in every industry.

Meanwhile, Amazon is hiring AI engineers to develop a new ChatGPT-like search feature on their website. According to Bloomberg, the e-commerce giant is recruiting a Senior Technical Program Manager and a Senior Software Development Engineer. These job postings, said Cointelegraph, affirm Amazon’s commitment to align with the broader trend of leveraging generative AI to enhance customer experiences.

Ever wondered what AI’s first impression of humans would be?

Stability AI Founder Emad Mostaque thinks that AI could be bored with humans. In his interview with the BBC, Mostaque said, “Humans are a bit boring – it will be like, goodbye!” referring to how AI could easily free us from mundane tasks. Mostaque also acknowledged the enormous benefits of AI and its potential to revolutionize every aspect of our lives. However, the tech CEO warned that AI could control humanity and calls for governments to take action to prevent this outcome.

Hybrid work may not be 100% fun anymore. A HubSpot survey revealed that 33% of flexible employees struggle to build relationships and establish connections in hybrid teams. HubSpot APAC Marketing Director Kat Warboys said we are entering a “new frontier in the future of work” defined by connection. Most respondents also wanted to connect with other new hires during onboarding and participate in more team-building events to foster a strong culture. And even IBM CEO Arvind Krishna is citing the adverse effects of remote work on employees. In an interview with the Economic Times, Krishna highlighted that remote work could diminish one’s opportunity to connect with others, get noticed, and gain access to mentors. Krishna also emphasized the value of teamwork, collaboration, and innovation in the office environment and encouraged employees to return to the office.

Remember the Great Resignation of 2021-2022? ADP‘s chief economist Nela Richardson says this year is giving way to an opposite trend — the Big Stay of 2023. Richardson’s statement is supported by the data showing that the share of Americans quitting their jobs is declining, and the monthly job openings rate is also sliding. One possible reason for the decline in job-hopping is that it may not pay off like it used to. ADP Pay Insights data shows that the year-over-year percent increase in pay for job changers was at its lowest pace of growth since November 2021 in April.

So, are you going to stay?

Source: Giphy

The future of work stories this week

17 May 2023

16 May 2023

  • AI giants partner with hackers to test technology – read article…
  • Most Italian job seekers prioritize work-life balance, says Randstad – read article…
  • 93% of stay-at-home moms face challenges when returning to the workforce – read article…

15 May 2023

12 May 2023

11 May 2023

Read more Inside Outsourcing here:

  1. The Outsourcing Week in Review (International): May 15, 2023
  2. The Outsourcing Week in Review (Mergers & Acquisitions): May 17, 2023

Start your
journey today

  • Independent
  • Secure
  • Transparent

Access fantastic talent at world-leading prices

Scale your business fast while reducing costs —
the average all-in employment costs in the
Philippines are typically 70% less than its
Western counterparts

Philippines United Kingdom Australia United States
Software Developer
HR Manager
Team Leader
Copy Writer
Customer Service
Virtual Assistance
Select a role to view salaries
Philippines $7,221
United Kingdom $39,913
Australia $62,653
United States $81,994

Avoid guesswork. Talk to the experts, free.

Get 3 free quotes

You can save 70% on staff costs, whilst driving quality & growth. Connect with an outsourcing expert to see how outsourcing can transform your business.

Why choose us?
  • Independent and unrivalled expertise
  • We carefully match you from 2,300+ leading suppliers
  • Access to Outsourcing Savings Calculator & Report

Get Started

How many staff to outsource?

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.