• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Articles » Simultaneous ring: What it is and how it works

Simultaneous ring: What it is and how it works

close up employee call center man hand point to press button number on telephone office desk with virtual communication technology

BPO operations often handle a high volume of incoming calls from clients or partners seeking assistance, information, or solutions. 

Imagine when there are several calls at a time—all routed to individual agents but restricted to ringing on a single device. It’s a total nightmare for an agent.

It is good that the evolution of technology has consistently aimed to streamline and enhance communication processes, and a simultaneous ring has emerged.

What is a simultaneous ring?

Simultaneous ring is part of the Voice over Internet (VoIP) feature that enables incoming calls to ring simultaneously on multiple devices or endpoints.

Instead of directing an incoming call to just one specific phone or device, it ensures it is routed at the same time to several predetermined devices.

This functionality allows the intended recipient to answer the call from whichever device is most convenient or accessible at that moment.

Get 3 free quotes 2,300+ BPO SUPPLIERS

It’s an excellent tool that enhances accessibility and responsiveness. It also ensures that important calls are noticed and individuals can stay connected across various devices.

voice over IP phone at office
What is a simultaneous ring

How does a simultaneous ring work?

A simultaneous ring provides greater flexibility for users to manage incoming calls by ensuring they don’t miss important calls. This is especially useful if they frequently move between locations or devices.

Here’s how it typically works:

  • Activation: Users can activate simultaneous rings through their phone service provider or via settings on their phone system, such as a Private Branch Exchange (PBX).
  • Configuring numbers: Users specify multiple phone numbers or devices where they want incoming calls to ring simultaneously. For instance, they might set it up to ring their office, mobile, and home phone simultaneously.
  • Unified incoming call: The simultaneous ring feature allows the primary device to ring and initiate the call on all the specified devices or numbers.
  • Answering: Whichever device or number the user picks up first will connect them to the incoming call. The other devices stop ringing once the call is answered on one of them.
  • Call forwarding: If the call isn’t answered on any of the devices or numbers specified, it might be redirected to a voicemail or another predefined destination.
  • Customization: Some systems offer customization options to users to set specific criteria for when the simultaneous ring feature should activate. For example, they can activate it only during certain hours.
  • Disabling: Users can typically turn off the simultaneous ring whenever they choose, either temporarily or permanently, through their service provider or phone settings.
modern digital VoIP phone in modern office environment blue toned
How does a simultaneous ring work

Benefits of the simultaneous ring

Here are the significant advantages of simultaneous ring:

Improved accessibility

The simultaneous ring feature ensures that calls can effortlessly reach individuals regardless of their location or the specific device they’re utilizing.

This accessibility fosters uninterrupted communication and reinforces the notion of being constantly available and responsive.

Enhanced responsiveness

By allowing calls to ring on multiple devices, the simultaneous ring feature significantly increases the chances of a call being answered promptly.

Get the complete toolkit, free

This heightened responsiveness is invaluable when immediate communication is critical, such as in emergencies or time-sensitive business dealings.

Flexibility and mobility

Having a simultaneous ring feature liberates employees or individuals from the constraints of being tied to a single device or location when expecting important calls. 

This flexibility fosters a sense of freedom and instills confidence that vital calls will never slip through the cracks, irrespective of one’s ever-evolving surroundings.

Conveyed professional image

For businesses, the perception of professionalism and reliability is paramount in establishing and maintaining strong client relationships.

The simultaneous ring bolsters this image by ensuring clients or customers consistently connect with a representative.

The ability to answer calls promptly, regardless of the device or location, projects an image of commitment to accessibility and top-notch customer service.

How to set up a simultaneous ring

The mechanism behind the simultaneous ring is orchestrated through the programming of a phone system or service provider. 

The exact steps might vary based on the specific system or platform, but the general process can be outlined as follows:

  • Log into your phone system or service provider’s platform. This might involve accessing an online portal, a mobile app, or a web interface.
  • Look for options related to call handling, call forwarding, or ring settings within the settings menu. This is where you’ll likely find the option to set up a simultaneous ring.
  • Once you’ve found the appropriate section, locate the setting for the simultaneous ring. Depending on the service provider, it might be labeled as a “Simultaneous Ring,” “Call Multi-Ring,” or a similar term.
  • Within the simultaneous ring settings, you’ll typically have the option to add multiple devices or phone numbers where you want incoming calls to ring simultaneously.
  • After adding the desired devices or numbers, save the changes or settings to activate the simultaneous ring feature.

Achieve better call services with a simultaneous ring

A simultaneous ring feature exemplifies the essence of modern communication solutions by providing a seamless and efficient means of managing incoming calls.

multi-ethnic group having video conference with colleagues abroad
Achieve better call services with a simultaneous ring

Its ability to transcend location, device, and work schedule barriers makes it an indispensable tool for BPO agents and other hectic businesses striving for enhanced connectivity.

Implementing this in your communication strategy can significantly elevate your call services. 

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image