Business Process Outsourcing is the future, that much is clear.
Geographical location no longer matters in today’s interconnected business world, and the lure of saving 70% on staff costs is hard to ignore.
However, most are unclear exactly how it works. But what options are available for businesses looking to capitalize on these perfect opportunities?
Let’s look at three of them.
Rent the canvas, paint your own business masterpiece
Seat leasing is a newcomer that is taking the outsourcing world by storm. The beauty of seat leasing (aka staff leasing, or transparent pricing) lies in its simplicity.
Businesses have their teams work from leased seats in an offshore BPO location.
You get all the benefits of a fully functional office space, hardware, IT, and security, without the cost or hassle of capex and setup.
And the beauty doesn’t stop with the cost savings.
Seat leasing offers some of the most flexible models possible. Typically outsourcing firms can also provide you with recruitment and ongoing employment (compliance, payroll) if needed.
Overall, it’s a smart move for companies eager to establish a presence in a new market.
For new and smaller businesses? Seat leasing allows you to hit the ground running, in a highly cost-effective and flexible way
The lifeblood of customer service
Call centers are the OG of outsourcing. Many companies live and die on their customer service.
Your customers might not remember the conversation, but they’ll remember how you make them feel.
Call centers are the heartbeat of customer service, and employ vast numbers of people, all over the world to manage customer experience on behalf of their clients.
But they no longer just answer phones.
Call centers now embrace technology creating multi channel experiences for their customers, and rapidly adapt to customer preferences.
This means that the latest tools and strategies are used to deliver the best customer service experience possible.
Scalable, cost-efficient, and allowing access to expert employees with diverse skill set, they allow for seamless brand representation with your existing business model.
Typically call centers focus on larger businesses with very specific business requirements and typically fully manage that process on the client’s behalf.
PEOs – the HR whisperers
Need help navigating the human resources jungle? PEOs are your compass. They have been around for a long time, but recently have seen a massive boom in popularity. They’re like a personalized HR department at your fingertips.
Partnering with a PEO means a business shares employer responsibility.
Payroll, benefits, compliance, risk management…all day-to-day functions vital to any business.
Offloading these onto a PEO frees up a business to focus on its core activities, and not get bogged down.
Combined with seat leasing and call centers, PEOs form a powerful trio allowing SMEs to thrive in today’s competitive global landscape.
The question for your business
Which option would be help elevate your business?