Outsource Accelerator Launches Outsourcing Impact Review 2025 – Winners Revealed

Who won the Outsourcing Impact Review (OIR) 2025 Awards?

Outsource Accelerator named Hugo’s “Hugo Academy” initiative the 2025 Outsourcing Impact Champion, with gold, silver, and bronze awards also going to providers such as Booth, Probe Group, Innodata, OfficePartners360, Arcanys, and Gear Inc. across community building, diversity and inclusion, education, and health and wellness categories.

• Hugo Academy was recognized for closing the education-to-employment gap for underrepresented African youth, placing more than 2,083 young people.
• Winners were named across small and medium divisions in community building, diversity, equity and inclusion, education, and health and wellness.
• The OIR 2025 Report recorded over $100 million in donated resources, 6,555 volunteer hours, and 377,253 people who benefited directly.

MANILA, PHILIPPINES – October 17, 2025, Outsource Accelerator today unveiled the winners of the Outsourcing Impact Review (OIR) 2025 Awards and released the comprehensive OIR 2025 Report, underscoring the industry’s increasing commitment to social responsibility and sustainable business practices.

Hugo named Outsourcing Impact Champion

Hugo’s innovative “Hugo Academy” initiative was recognized as the 2025 Outsourcing Impact Champion for its transformative approach to closing the education-to-employment gap for underrepresented African youth. 

The initiative, introduced in Nigeria, South Africa, Kenya, and Senegal, has enabled more than 2,083 youths, including 66 percent of females in placements, to demonstrate that talent pools that are easily overlooked can succeed just as well in the global labor market. 

From a cohort of 1,320 recent college graduates, 94.5% have successfully completed their programs. Of these, 668 have secured positions with international clients in Hugo, experiencing a remarkable 170% increase in pay compared to local rates. This significant pay increase has been life-changing for 89% of the graduates, and 95% report a considerable improvement in their career prospects.

OIR 2025 Awards Winners

Community Building (Small)

• Gold: “Rooted in Community” by Booth
• Silver: “Integrated OS with Upskills Foundation” by Integrated OS
• Silver: “Innodata CARE (Community Advancement through Resilience & Education)” by Innodata Knowledge Services, Inc.
• Bronze: “THE SVC LEGACY: Bata, Bayani, Bukas” by Select VoiceCom
• Bronze: “Rocket Station Cares” by Rocket Station
• Catalyst for Change: “Happy Feet Fun Run in partnership with Tebow Cure Children’s Hospital” by snapscale
• Catalyst for Change: “Accelerate360” by Shore360 Inc.
• Catalyst for Change: “CBE Cares” by CBE Customer Solutions
• Catalyst for Change: “Corporate Training and Development Program” by Peak Support

Community Building (Medium)

• Gold: “Solar Powered Clean Water Project” by Probe Group
• Silver: “Hearts That Serve, Hands That Build” by Acquire Intelligence
• Bronze: “#BeKinder” by TDCX

Diversity, Equity, and Inclusion (Small)

• Gold: “Innodata DEIB Program” by Innodata Knowledge Services, Inc.
• Silver: “DEI Training Program and Broader Efforts to Foster Diversity, Equity, and Inclusion” by SupportYourApp
• Bronze: “Filta Forward: Advancing Inclusive Culture Through Development” by Filta
• Catalyst for Change: “Providing Opportunities for Women in India” by Kimon Services
• Catalyst for Change: “Diverse Workforce” by Sales Focus Inc.

Diversity, Equity, and Inclusion (Medium)

• Gold: “Building a Stage: How OP360 Champions Gender Equality in BPO” by OfficePartners360
• Silver: “Impact Sourcing – NAPS/NATS” by Fusion CX

Education (Small)

• Gold: “Innodata LEARN (Learning, Education, Access, Resilience, and Nurturing)” by Innodata Knowledge Services, Inc.
• Silver: “VH Ministries” by VH BPO SERVICES

Education (Medium)

• Gold: “Solar Powered Clean Water Project” by Probe Group
• Silver: “Digitized Library in Rural Thailand by TDCX Foundation” by TDCX
• Bronze: “The DDC Group’s Commitment to Future Leaders” by The DDC Group

Health and Wellness (Small)

• Gold: “Health & Wellness Program with a Charity Match” by Arcanys
• Silver: “Wellness 360 by Innodata” by Innodata Knowledge Services, Inc.
• Bronze: “Thrive” by Hugo

Health and Wellness (Medium)

• Gold: “From Hire to Retire: Building a Resilient Employee Journey” by Gear Inc.
• Silver: “Be The Reason of Someone’s Heartbeat” by SixEleven Global Services and Solutions, Inc.
• Bronze: “Solar Powered Clean Water Project” by Probe Group

Key findings from OIR 2025 Report

The OIR 2025 Report highlights significant contributions by the outsourcing sector toward global social responsibility goals. This year, participants donated over $100 million in resources, a notable increase from the previous year, and dedicated 6,555 volunteer hours to community causes. Volunteerism and active engagement are clearly becoming the industry’s primary modes of giving back. The report also reveals that 377,253 individuals benefited directly from these initiatives.

Derek Gallimore, Chief Executive Officer (CEO) of Outsource Accelerator, commented, “The 2025 OIR Awards and Report serve as a testament to the growing role of the outsourcing industry in global sustainability efforts. Companies are not only redefining the outsourcing model but are also transforming how businesses across industries can contribute to positive social change. This report highlights their leadership in addressing pressing global challenges and serving the community.”

OIR 2025: Redefining possibilities

This year’s report indicates that the industry is moving towards long-term, holistic approaches to positive change. The growing employee-led volunteering and the increasing concern about sustainability are only some of the trends shaping the future of outsourcing. 

The report notes that a rising number of outsourcing companies are aligning their activities with the United Nations Sustainable Development Goals (SDGs), particularly in quality education, climate action, and decent work and economic growth.

Access the Outsourcing Impact Review 2025 at impact.outsourceaccelerator.com.

About Outsource Accelerator

Outsource Accelerator is the trusted source of independent information, advisory, and expert implementation of outsourcing. Its website offers over 5,000 articles, 500+ podcast episodes, and a directory of 4,000+ BPO firms, making it easier for businesses to learn about and engage with outsourcing solutions worldwide.

Contact Person

For media inquiries, you may contact the OA News and Public Relations Team ([email protected]).

Frequently asked questions

What is the Outsourcing Impact Review (OIR)?

It is an Outsource Accelerator awards program and report that recognizes the outsourcing industry’s commitment to social responsibility and sustainable business practices.

Who was the 2025 Outsourcing Impact Champion?

Hugo, for its “Hugo Academy” initiative that closes the education-to-employment gap for underrepresented African youth.

What were the key findings of the OIR 2025 Report?

Participants donated over $100 million in resources and 6,555 volunteer hours, and 377,253 individuals benefited directly from these initiatives.

What award categories does the OIR cover?

Community Building, Diversity, Equity and Inclusion, Education, and Health and Wellness, each split into small and medium company divisions.

How does the OIR 2025 relate to the UN Sustainable Development Goals?

A rising number of outsourcing companies are aligning their activities with the UN Sustainable Development Goals, particularly quality education, climate action, and decent work and economic growth.