When your daily operations involve order-taking, it may also mean that it is your first point of contact with your target customers. In many cases, organizations opt to outsource order-taking services to help them provide a top-notch customer experience.
But what does outsourcing order-taking services actually entail? Why should you consider outsourcing this vital part of your business? When is the right time to farm out this service? More importantly, where can you outsource order-taking services?
Let us find out!
What does it mean to outsource order-taking services?
There are several ways you can take and process customer orders. Whether your business processes orders via email, e-commerce site, or phone calls, you need the right people to handle the job.
Hiring in-house agents require a budget for training necessities, tools, and equipment. Not to mention, you also need to allot a specific portion of your office space for your customer service teams.
These requirements may be overwhelming to many companies as they lack resources. And it is especially true for startups and small businesses.
Outsourcing has always been a viable solution for companies facing these challenges.
Outsourcing order-taking services means that you will be acquiring third-party services for this part of your operations. Outsourcing providers, specifically BPO companies, have a rich pool of well-skilled and experienced agents.
On top of that, you will not also worry about providing your outsourced agents with training, office space, tools, and technology. Your outsourcing provider will take care of everything.
When should you outsource order-taking services?
For companies that are new to the outsourcing practice, you must evaluate your organization thoroughly. Ask yourself the following questions to help you make a decision:
- Do you have the right staff to respond effectively to your customers’ needs?
- Is your order-taking process cost-effective?
- Does your order-taking process enable you and your staff to focus on your core business?
If all your answers to these questions are “no,” then it is time to farm out order-taking services to external experts. Remember that your order-taking processes will not be successful unless you have the right resources and people fit for the job.
Why should you outsource order-taking services?
Outsourcing order-taking services lets you take full advantage of the following:
24/7 order-taking services
Outsourcing order-taking services to BPO providers helps you perform your order-taking processes for extended periods. BPO companies typically provide 24/7 customer service.
This is usually one great perk for companies that offshore to BPO companies in another country. One example of this is when Westerners offshore customer services to BPO providers in the Philippines.
Customized order-taking services
Outsourcing companies also offer order-taking services tailored to your organization’s needs. Apart from customized services, they also have streamlined reports and sales that you can request to be delivered on a regular basis.
Smooth and error-free order-taking services
BPO providers specializing in order-taking services have comprehensive order processing methodologies. These procedures generally include multiple payment and shipping options, credit card authorization, order status checks, and order fulfillment.
Access to the latest technology
A good outsourcing company always invests in the latest technology. Since there are tons of BPO companies today, they remain competitive by keeping up-to-date with technological innovations. This way, they can offer excellent services that will attract more clients and get a hold of their services.
Utilizing the latest tech innovations also gives them a better opportunity to cater to businesses of all sizes and sectors.
Inaccuracies in your order processing can heavily affect your services. This can lead to disruptions in your daily operations.
Outsourcing seasoned agents that are capable to perform this task allows you to have error-free order-taking and processing. Plus, it also helps you boost your customer satisfaction as they can have a smooth transaction with your business.
Customer support agents employed in the outsourcing field undergo consistent training and coaching. This helps them hone their skills, knowledge, and capabilities.
Where to outsource order-taking services
Whether you decide to onshore, nearshore, or offshore, you have plenty of BPO companies to choose from.
No need to worry about where to find the right outsourcing provider that ticks all the right boxes! Check out our Guides page for our lists of top BPO companies all over the world.
Or head over to our Directory, where we currently have over 3,000 BPO companies featured on our site.