May Outsource Report: 106k Visitors, 1,293 Inquiries, 1,998 Jobs Worth $59m

May outsourcing performance

May was a good month for outsourcing traffic and inquiries, with the OA platform generating 1,293 inbound inquiries, from 47 countries representing 27 different sectors. Web traffic has seen a significant increase in May, jumping to 106,004 visitors (up 22%) and 343,987 page views (up 26%) for the month.

There were 976 outsourcing quotation requests representing an estimated 1,998* full-time staff with an estimated outsourcing value of $59,940,000*. See all statistics in the Source Partner dashboard.

The annualised quotation inquiries amounted to a total outsourcing value of $742,560,000* requesting a total of 24,752* full-time roles.

*Conservative client value calculation: take the lowest end of their role request numbers, multiply by conservative top-line revenue of $1,250/role/month, multiplied by 24 months (conservative team lifetime value & duration)

Source Partner v3.0 launched!

The new Source Partner dashboard is now live!  The v3.0 release is a complete rebuild and offers unrivalled tools to help outsourcing firms attract new clients, and make more sales. It offers:

➤ Powerful business intelligence tools to identify outsourcing client prospects.
➤ Get introduced to hot inbound outsourcing inquiries.
➤ Powerful analytics and business intelligence tools to assist the sales process.

List or claim your company page today – and get access to the SP dashboard.  It’s free.

Significant enhancements

OA Incubator and digital studio is launching! Outsource Accelerator has moved into a new state of the art office, and is building a TV studio to provide unparalleled outsourcing content and coverage.  The studio will eventually be hosting hourly in-person tours, webinars and education.

Outsource Accelerator’s BPO directory continues to ramp up to include 3,300 firms globally. We are collating significant information about every BPO on the planet. We have enough data on each BPO to rank each of them.  This will become a new feature of the increasingly interactive – and powerful – BPO directory.

There are a lot of exciting developments planned for 2022!

Key metrics for May

Total outsourcing inquiry value – (12 mo.)

Total outsourcing inquiry value – (May 2022)

Notable inquiries

OA generated over 35 inbound outsourcing inquiries for every day of the month in May. Of these, there were 976 quotation requests for the month – here are six interesting examples:

Inquiry analysis

We have initiated a new client quality score protocol, and have retro-analysed the prior 16 months of inbound leads. The platform now assesses lead quality on a range of validation, quality and engagement metrics.

Outsourcing inquiry insights – May

The Source Partner dashboard provides live analysis and deep-dive insight into the traffic and inquiries coming through. Some insights from this month:

Number of roles initially required

Clients typically start with a smaller requirement and then grow the team once they settle the team

Size of clients’ company

The inbound inquiries come from companies of all sizes – from startups to multi-national enterprise

Location of clients’ company

The client inquiries come from across the globe – typically from the high-cost English-speaking nations.

Clients’ company sector

The client companies cover almost every sector possible, and the roles they seek are also very varied

Inside Outsourcing book launch

The sending of the May Performance Report was delayed this month due to the book launch of Inside Outsourcing.

“Inside Outsourcing: How Remote Work, Outsourcing & Global Employment is Changing the World” is written by Outsource Accelerator founder and CEO Derek Gallimore with the intention of shining a light on the many advantages of outsourcing and globalized employment.

The launch was a success, and the book has made it to best-seller status in Amazon for its category.

Exciting growth for outsourcing

The outsourcing industry is seeing sustained interest and growth right now. The perfect storm of COVID-induced remote working, labor shortages and rising salaries across the West, plus a normalization of online tools and digital work means that outsourcing is gradually becoming the norm, rather than the exception.

We suggest that all small and mid-tier BPOs should shoot for 50% growth this year. Are you ready?