Mix and match: The secret of a high-performing outsourcing team
Every business, no matter the industry, wants an effective and well-performing team working for them. This is even more true for companies that venture into outsourcing.
Companies turn to business process outsourcing (BPO) firms to help them reduce costs and become more efficient. When these firms give them a high-performing outsourcing team, they are assured they will get their money’s worth in their outsourcing investment.
However, a high-performing outsourcing team is rarely that way right off the bat. Behind every team’s efficiency and organization are hours of training and effective team management skills.
Read below to learn how you can build your own high-performing outsourcing team.
Is it possible to have a high-performing outsourcing team?
One of the most frequently asked questions in outsourcing is probably, “How efficient is the team I’ll be getting?” Businesses want assurance that they are not throwing money down the drain with their outsourcing venture.
The honest answer to this question is, “It depends.” Businesses can have a high-performing outsourcing team.
However, it would still largely depend on the capabilities of their partner BPO. Companies that want well-performing offshore teams should ensure they partner with BPOs with proven track records and a high Net Promoter Score (NPS).
When companies partner with reliable BPO companies, such as SPLACE, they gain access to a high-performing outsourcing team equipped with leading industry technologies.
Whether it’s back-office support, telemarketing operations, or customer service, businesses can have a high-performing outsourcing team by following the tips below.
Tips for building a high-performing outsourcing team
Building an effective outsourcing team is a two-way street. For outsourcing teams to be efficient, firms must also help their partnered BPOs.
That being said, here’s what BPOs and their clients can follow to have a high-performing outsourcing team:
Effective communication is integral to success, even more so when your team works halfway across the world.
Even when you have designated team leaders, regular communication with your offshore team goes a long way in keeping everyone on the same page. Conversing regularly with your outsourced team is an effective way of mitigating potential problems.
Effective communication between companies and their outsourced teams helps quickly identify and address any work issues, making them more efficient.
Break down large tasks into smaller ones
Facing a large project can be overwhelming for teams. It can cause them to become anxious and indirectly make them inefficient at executing their tasks.
Managers can prevent this by breaking down tasks into smaller, more easily accomplishable ones. For example, they break down a project that may take several months to complete into smaller tasks that could each be done in a week.
This way, team members can focus on one small task at a time and retain a sense of accomplishment. Simultaneously, the project will still be moving on schedule.
Use the right software tools
Nowadays, technology, or the lack thereof, can make or break teams – outsourced teams even more so. A high-performing outsourcing team has access to the right tools to help them become more efficient.
From communication software (e.g., Slack, Zoom, Microsoft Teams) to project management tools (e.g., ClickUp, Trello, Asana), having the right technologies can significantly help teams. They can accomplish tasks faster and more efficiently.
Be clear when setting targets
Effective communication applies to setting target goals as well. Ensure you and your outsourcing team are always on the same page regarding deadlines and deliverables.
Give concise instructions on what you expect your team to accomplish within the day or week. After this, ensure they understand what they have to do so you can avoid wasting time going over their assignments again.
Create an incentive scheme
Recognizing the hard work of a high-performing outsourcing team pays off. You can motivate your team to perform better by giving them incentives for going the extra mile. These bonuses can range anywhere from monetary incentives to extra time off.
Knowing what motivates your employees is important to have an effective incentive scheme. Talk to them and find out what drives them, then you can use these to develop a reward system that works.
Create a good work environment
A good work environment does wonders for your company and the teams therein. You don’t want an office – virtual or otherwise – that’s dull and sterile. On the other hand, you wouldn’t like your team’s work environment to be full of distractions, either.
Finding the right balance between productivity and fun is the key to a good work environment. As the saying goes, “All work and no play makes Jack a dull boy, all play and no work makes Jack a mere toy.”
Employees need a healthy amount of distraction to break the monotony of their everyday work routine. It keeps them from boredom while working, indirectly making them more alert and productive.
Outsource through SPLACE for a high-performing outsourcing team
SPLACE is a trusted provider of high-performing outsourcing teams in the Philippines. The company’s integration of Filipino talents with leading-edge call center technologies helps companies improve and expand their operations.
It offers various services designed to help businesses by letting them focus on their core revenue-generating activities.
These services include:
- Omnichannel customer care
- E-commerce support
- Virtual assistant services
- Back-office support
- Telemarketing services
Book a call with them and learn what SPLACE can do for you!