Employee retention is out, replication is in

Employee retention is out, replication is in

When the business operations are intrinsic to the people performing the operations, it becomes essential to retain talent. This means that any loss in workers an be immensely detrimental to the company.  

However, as the Great Resignation continues and the job market is getting stronger, it is becoming increasingly harder to retain talent in the company. 

The alternative? Christopher White, Managing Partner at electronic company Eques suggests creating a business process that forms a replicable and transferable knowledge base.

White wrote that instead of getting locked-up knowledge base, employers should shift to a people-focused strategy.  

The systems, processes and platforms in the company should be aimed at quickly integrating a new employee and seamlessly extracting themselves if and when they leave. Develop user-friendly systems, processes and platforms that grant autonomy and encourage meaningful contribution—not repetitive work cycles.

Whether a person stays their entire career or joins the company for only a set period, they should feel empowered, incentivized and rewarded for how they move the business forward on its journey.

Business is unpredictable, you may have a set of employees with a wide range of expertise one moment and lose them one by one on the next second. Employers should not be reliant in their employees. At the same time, employees should not be guilted to stay in the organization. 

Read more here.

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.