Words matter, especially in customer service. It helps in establishing connections and providing great service to your clients.
Part of developing effective communication with customers includes using compliments and positive words to uplift your clients’ spirits. After all, boosting their mood by providing great support and offering complimentary words is a great way to increase customer satisfaction and loyalty.
Let’s get to know the top compliment words and how to apply them to your scripts in customer service.
Compliment words for customer service
Compliment words or simply compliments refer to terms and phrases that make a person feel good about themselves. In essence, they are used to light up a person’s mood and highlight an incredible aspect of their appearance or personality.
How complimentary words help enhance customer experience
In customer service and sales, compliments help customers to have an awesome mood and give assurance. That’s why it’s important to include them in your customer support and telemarketing scripts as much as possible. It’s also a good head if you already have a list of ready-made compliments to incorporate into your scripts.
But it’s equally important not to overdo this. While compliments may bring joy and a smile to more people, particularly your customers, it is essential that you master when is just the right time to execute them.
Customers might feel uneasy and reluctant to approach you, making them think of other things than helping them resolve their issues.
Situations when complimentary words are necessary
A sincere compliment is most needed when dealing with the following situations.
- De-escalation. Agents must keep a positive attitude during a de-escalation process. One-word compliments instead of “apologies” can be a good starter, followed by an assurance that their problem will be resolved.
- Dealing with irate customers. Even without de-escalation in place, agents can encounter an irate customer anytime. It’s best to make them feel warm as possible by giving compliments at the right time.
- Revisiting emails. Same with de-escalations, using the right words for complimenting email respondents is also necessary to avoid further problems.
Top 15 compliment words and when to use them
It takes research and practice to know what to say and when to say it. For starters, here is a cheat sheet of the top compliment words in customer service and how you can use them effectively.
Below we have listed the 10 best ideas for complimentary words to put a smile on your customers’ faces. On top of that, make your brand uniquely cool and awesome:
“Great to have you on this call! How can I help you?”
Jumpstart your conversation right away with a greeting and a willingness to help with their concerns. A simple “great to meet you!” in an email before answering their concern can make a difference. You may also put positive and thoughtful emotions in your email response.
“Great question! Let me pull this information up for you.”
Don’t let your customer think you don’t know the answer to their concerns, even if you’re new to the company or concept. Instead, let them know how you can be helpful to them while you resolve their issue.
“That’s an excellent choice!”
It’s also a great way to compliment their choice, whether in proceeding with your service or with the product you offer. If possible, do a follow-up in your offering. One great example of this is, “Would you like to add X with this?”
“Definitely! I can help you with that. Let’s look into it.”
“This will definitely help with your troubles/concerns/issues…”
Aside from being a great listener, keep in mind that customers need assurance that you can solve their issues. Thus, aside from saying yes, you can emphasize your answer by using ‘definitely’. This will be helpful in terms of offering solutions or services for their concerns.
“Let me pull your data up quickly. One moment, please.”
You should realize that you won’t always have the answer to their every question, especially if it requires additional data. This informs the customer of your next step to finding these answers and assures you’ll get back to them shortly with the information at hand.
Make it an incredible customer experience by making the call an interesting thing and incorporating more complimentary words as you go in with the call.
“That’s terrific! Now, may we proceed with…”
Praise them for proceeding with the service or solution you’re providing. Some of the words you can use interchangeably here are brilliant, excellent, and wonderful. It may take time to figure out all the right moves to deliver complimentary words effectively but one’s you do, it will turn your business one-of-a-kind brand!
“Yes, I’d love to help you with that!”
“I’d love to introduce you to our new product/service…”
Customer service mostly involves keeping their hopes and guaranteeing that you will provide the utmost experience for your clients.
“As much as I’d love to help…”
However, you do not always have the answer to their inquiries or concerns. The only way to communicate this is to look for another way to say it while still remaining thoughtful.
With this, instead of saying “no,” express your regret by saying you would love to help them, but their situation is beyond your capacity to do so.
It may be the least interesting thing, but nothing beats a traditional greeting of ‘good morning’ as a conversation starter. Just remember to smile like you’re talking with the customer in person to lift the mood of the call. Your customers may not see it, but you will sound more impressive and with impeccable manners.
“That’s an interesting idea! Can you tell more about [the situation]?”
Customers may find it difficult to express their situation right in the call so it is always important to keep your cool. Rather, help improve their confidence and encourage them to talk more about their issues to help you resolve them.
Tell your customers that you understand their situation and found it interesting. A little sense of humor can also help to relieve their stress, plus you could also be someone’s reason to laugh.
However, be careful when using this phrase. Find out if it’s the right approach in a call, or else your customer might think you’re just prying or curious about them.
“We hope you had an exceptional time with us.”
Before closing the call, it’s best to assess quickly their experience throughout the conversation. Ask them for other concerns and questions they want to raise, as this may help you be more impressive. If no questions are asked, then start your awesome closing spiel with this phrase.
“Have a wonderful day!”
Lastly, end a call by wishing them good for the rest of their day. This can be an awesome way to finish the conversation on a high note, with your customers getting the solution they need.
How effective is positive scripting in customer service?
Positive scripting maps a conversation using predetermined responses to lessen customers’ frustration. While customer service calls may seem like no one’s watching, of course, it is always essential to have scripts with impeccable grammar.
This helps keep agents from losing track of the conversation and keeps them productive, and delivers the call in a cool way.
It also helps in building the human part of the interaction. Studies show that one thing that frustrates customers in a call is the use of phony scripting. Brand loyalty, meanwhile, relies on how they handle customer concerns.
Yet there’s always a downside to using positive scripting. For one, compliments don’t always make customers feel respected – rather, they might think they’re just being fed with scripts instead of solutions. Relying too much on scripts can even send a signal that the agent does not know how to solve a concern.
In the end, your script should only be a guide to your calls. What still matters is the level of care and service you give to your customers so they will remain loyal to your business.