AI Recruiters Should Be Sacked

AI-powered recruitment

Firms are now assigning robots to interview applicants and it has yielded terrible results.

The Guardian details the experience of several job seekers interviewed by AI, which included a grueling 100-question “psych-test” capped off by a generic rejection email. Worse, a number of tools exhibited bias against women and cultural minorities.

Such inefficiencies have extended to in-house appointments. Automated selection — with zero human interference — has led to rightful applicants missing out on promotions. 

Is this the future of recruitment? Can businesses entrust a computer to choose the right person to propel the firm to the next level?

A delicate dance

Job interviews are a delicate dance between an applicant and HR. You have the applicant armed with rehearsed responses facing an HR professional who is constantly reading body language. 

AI is seen as a scapegoat for these complicated processes. We get it. These tools help businesses save costs and streamline operations as the hidden costs of employment can burn holes through the corporate wallet.

But with technology clearly not sophisticated enough, can scrimping be justified? 

Some firms are too excited to hop on the AI bandwagon, even if they don’t really need it. As the adage goes, “The early bird catches the worm, but the second mouse gets the cheese.”

Enterprises should take a step back and focus on understanding that recruitment is the most human process.

It’s not about collecting as many CVs as possible and asking the robot to pick the best one. It’s about looking for talent whose vision and work ethic align with the company — an exercise that shouldn’t be rushed.

Once hired, the HR staff, in tandem with respective departments, should continually gauge employee performance. While various metrics can measure an employee’s conduct, nothing beats personal IRL connections when making these assessments.

HR offshore experts

For some reason, the world is rushing toward janky, bleeding-edge tech to do its work and making a mess of it along the way. Instead, the solution is already on hand—offshore.

Recruitment can be expensive and time-consuming, but it need not be. HR and recruitment professionals are available offshore at a 70% discount to the West. Unlike AI, which may take decades to develop, these experts are ready to help now.

These industry veterans have seen endless CVs and understand the nuances of the profession. They’re also well-versed in other HR tasks such as payroll management, background checks, and even temporary staffing. 

Firms can employ AI in other areas. But in HR, they should take their time. Recruiting is a delicate and critical affair. Let’s not overcomplicate it with a technology in its infant stages.

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.