No matter what the structure and no matter the number of heads, a company is run by a team. People are the most valuable asset of a company. With this in mind, business owners should also take into consideration how important it is to hire the right set of people to keep the business running smoothly and profitably.
How here are ten questions you could keep in mind when outsourcing HR:
1.What kind of services they support?
Primary functions of the HR department include:
- payroll administration
- legal counseling and,
- drafting company regulations
HR outsourcing companies should at least be able to help you with these tasks for your business.
2.What experiences do the consultants have with companies in the same line of business as yours?
Remember that you are partnering with the company for an HR outsourced solution.
As a client, you want a particular task to be done by someone else on your behalf. Because of this, your full trust and confidence for that task is now passed on to this partner and that the company should be responsible enough to find ways or find the best people, like consultants, to complete the project.
3.How long have they been in HR outsourcing business?
They say, nothing beats time and experience.
HR BPO companies have long been in the industry of helping clients achieve delegation of human resources related tasks. With many years in a company portfolio, people in the team are filled with the right amount of experience.
4.What kind of metrics and reports will be provided and how frequent will you receive them?
There are several factors to be considered in HR Functions and corresponding metrics. To name a few, it would be the revenue per employee, job satisfaction rate, health care costs per employee, and absenteeism. These are things you should discuss with your service provider in terms of frequency.
5.What is their client retention rate compared with other HR outsourcing companies?
Who would want to tie up with a company who is not credible enough to at least retain all its clients? Knowing where your HR outsourcing services stand compared to its competitor is essential.
6.How are their upfront, ongoing, or additional fees determined?
It is better to honestly and openly discuss all kinds of fees you will have to pay. HR outsourcing is also a business, and the company may not always show charges in promotional materials you see. It is still best to ask and discuss matters black and white.
7.What administrative support would they require from you?
This is a partnership and not merely a delegation to a staff. To maintain smooth operation and collaboration with your chosen company, be sure to ask what you have to do on your end.
8.How long does the implementation typically take from the time the agreement is signed?
Set expectations. It would require some transition and endorsements of tasks from your company to your HR outsourcing company.
9.What additional support services this HR BPO provides
Admit it. We like extras. We want rewards. We love discounts. We like surprises. Check out what your chosen partner could give you in addition to the essential functions. A company stands out when it has ‘more’ to show or give.
10.How do they stay current on compliance issues, and how would they communicate those to us?
All businesses should always keep up with the trend, especially in their chosen fields. Do know if the outsourcing company is updated with the current compliance issues. Since you will be focusing on your business, you might not be particular to this. Be sure to let your BPO partner also to orient you with the updated policies for your knowledge.