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Carmen Reyes – Technical Aspects of Office Provision in the Philippines

Ep56 - Derek Gallimore

In this episode, Derek is joined again by Carmen Reyes. They will discuss in great depth and talk about the office environment, the cultural environment and other aspects of housing, staffing and the different approaches that you may use. They will also cover a bit about build cost and the build process.

Summary

  • According to Derek, there’s kind of a maturation cycle wherein business owners initially go with a BPO because it’s safe and secure. And then eventually they go out on their own. They incorporate and a part of that is finding an office and fitting it out.
  • According to Carmen, once a space is selected, to be able to get some plans done. One would need to hire an architect and engineer; an electrical engineer and a mechanical engineer.
  • Then the plans will be submitted to the building administration.
  • There would be an approval of their own set of restrictions and construction guidelines that should be complied with. Also, ideally in order not to redraw everything, if the company is interested in the PEZA accreditation then it would be good to cross reference the design guidelines of the development with the PEZA guidelines in terms of its physical space and all the technical requirements.
  • Approvals depend on city governments, building administrators and most often it’s a case to case basis. It is always good to know someone if you want to speed up the whole process. Some people even resort to bribery just to get things done.
  • Labor in the Philippines is quite cheap but goods and raw materials can be quite expensive. Most especially because most of the raw materials are imported from different countries.
  • If you’ve only started outsourcing with only one or a few staff, this might not be the best road for you because of all of the bureaucracy and red tape that you’ll have to go through in order to build your own office here.

Key Points

  • According to Carmen, it is always better if you involve locals when it comes to dealing with suppliers and building administrators.
  • It takes a very long time to get certifications and approvals from the city government and building administrators without knowing someone with a high-level position that some people resort to bribery just to get things done.
  • The main impression of some Filipinos on foreigners is that they are willing to spend more.
  • If you’ve only started outsourcing with only one or a few staff, this might not be the best road for you because of all of the bureaucracy and red tape that you’ll have to go through.

Resources

Transcript

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Listen to more podcast episodes here:

  1. Carmen Reyes – Technical Aspects of Office Provision in the Philippines
  2. Stephane Morel – Outsourcing Content from France to the Philippines
  3. Chad Davis – Health and Lifestyle Improvement for Better Living

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.