Auto Response

Definition

What is Auto-response?

Auto-response is a pre-designated response that is created by a computer program for incoming messages. For instance, the agent may set up an auto-response for incoming emails to let the sender know that their emails have been received.

Auto-response will keep the agents close to their clients. When you’re out of the office or out in the field, it’s nice to have an auto-response that’s quick, concise, and offers a link for additional information. It will help consumers to have options when agents are hectic.

Benefits of auto-response

Auto-response emails are useful marketing strategies and useful for thank-you messages, event registrations, and as a guide to complementary services and archived content. Some advantages of utilizing auto-response are listed below:

  • Auto-response can help spread awareness about your message and increase visitors. You may add social media sharing buttons and prompt users to post your original offer in your auto-response and thank you for sending messages. 
  • Using auto-response can save time and stress. Design your emails in advance, create a campaign that works with your company, and relax knowing that you have the right message saved and ready to deliver as fast as you need it.
  • Auto-response builds a trustworthy brand image and gives both old and new subscribers a lasting, personal experience of your business.

 

What is Auto-response
What is Auto-response?
Outsourcing FAQ

What is Email Auto-Responder?

What is an Email Autoresponder?

The email auto-responder is a system that allows you to send an automatic message to people on your mailing list. Many advertisers include email auto-responder in their strategies to create a series of emails that are delivered randomly to users depending on those rules.

Many companies implement e-mail auto-responder as a mode of communication to passively submit relevant messages to their customers. It is also effective for submitting personalized messages to unique segments of the email list and generating profits by driving interaction and upselling.

Importance of email autoresponder

The email autoresponder series allows businesses to create trust with their customers. Email autoresponders can get users to open advertising campaigns, access websites, and make a purchase. The e-mail autoresponder technology helps to eliminate human error when email planning is required.

Uses of email autoresponder

Business and website owners set up email autoresponders to remind their target consumers. Here are some of the practices of e-mail autoresponder:

Welcome emails. Welcome emails are perhaps the most common form of e-mail autoresponder in email marketing. A welcome email is the first contact of a company with their new subscriber. The main purpose of this message is to confirm a new registration and onboard a new subscriber. Emails for reactivation. They're sent to a client who hasn't made any orders from the company in a while. For follow-up. Follow-up emails were sent as a series follow-up if the company hasn’t gotten a response from their previous emails.

 

What is a Freelancer?

What is a freelancer?

A freelancer is often hired for a particular job or fixed project who has the freedom to work flexible hours on these projects. Being self-employed, it is common for freelancers to handle multiple clients at any given time.

A freelancer can specialize in various project-based jobs, such as writing, graphic designing, web developing, digital marketing, and a lot more. Freelancers work remotely with usually flexible working hours, as long as they are able to meet client deadlines. One disadvantage of being a freelancer is having no certain mandatory benefits shouldered by an employer.

Freelancers can be a great addition to an existing workforce for businesses who look for cost-effective service and high-quality work. Freelancers are perfect for small to medium business owners who are looking for excellent outsource partners who can work independently and can be productive under minimum supervision.

Freelancing and outsourcing

Outsource Accelerator specializes in helping small & medium sized enterprises (SMEs), with 2-500 employees, typically based in the high-cost English-speaking world. We are the experts in transforming these businesses with outsourcing.

What is Business Process Outsourcing (BPO)?

What is Business Process Outsourcing BPO?

Business Process Outsourcing (BPO) is the engagement of services from a third-party provider. BPO uses various technology-enabled services to hasten the delivery of services. The business activities could be back-office such as, but not limited to, payroll, accounting, human resources, or front office jobs like customer service, sales, and marketing, etc. In the case of content providers, these business activities could mean hiring writers, remote editors, or virtual assistants.

BPO speeds up processes and enhances efficiency. Companies that outsource some of their business activities use their time on core services and competencies. With this shift in focus, companies improve their current processes that may result in improved customer satisfaction. BPO helps companies divert their resources to more critical business strategies. Often, companies find it impractical to hire a full-time position in-house because of the cost associated with doing so.

How does Business Process Outsourcing work?

When a business engages an external specialist to manage and operate some of its internal processes, it's referred to as business process outsourcing. Such ‘processes’ include customer service, accounting and finance, or sales. It is different from hiring an agency to do specific tasks, as the outsourcing provider (BPO) is more concerned with the ongoing production of labour-intensive tasks, instead of the higher-level strategy and guidance.

Now, business process outsourcing has broadened and is more akin to staff augmentation, or staff leasing.

What are the benefits of business process outsourcing?

There are many benefits to outsourcing, as well as some downsides and risks. The common benefits include:

Cost savings: significant savings of up to 70%, leveraging the lower global salaries Global market: access to a bigger employment pool of talent Global presence: having operational across the globe increases trade opportunities Flexible workforce: reduces internal local labour and employment compliance obligations Leverage skill: leveraging the skills of other specialist companies Focus: enables the client company to focus on their core functions

 

Business process outsourcing examples

The business process outsourcing sector is a vast industry, generating over $200bn annually, and employing many millions of people worldwide. Some examples include:

Big enterprise

Facebook and Uber outsource many of their operational functions, including content moderation for Facebook, and customer service for Uber

Medium-size businesses

A medium business with 50-500 staff might outsource the labour-intensive accounting and finance functions to a team in the Philippines.

Small business and entrepreneur

It is common for small business owners to have a Virtual Assistant (VA) working for hem full time, remotely from the Philippines.

What are the different types of BPO?

The type of business process outsourcing can be characterised by their specialisation, location, and size.

Generalist or specialist BPOs

Business process outsourcing is in the human resources and professional services sector. However, their services extend across all industries. The majority of BPOs are generalist, in that they offer a full range of professional services, although some specialise in certain verticals (ie accounting, or animation).

Location

Business process outsourcing typically operates form developing nations such as the Philippines, India, and Colombia. They typically have cheaper cost-of-living and bigger populations. Different locations offer different advantages.

Size of BPO

The bigger BPOs employ more than 250,000 people. They are huge, global operations. Medium-sized BPOs range from 500-5,000 staff and offer a full range of services. The smaller BPOs might have 1-500 people.

Functions of business process outsourcing

Collectively, business process outsourcing provides any kind of staffing solution. Common functions of BPO include:

Finance and accounting: operational, technical and specialist functions Healthcare: various functions of the backend of the healthcare and health-insurance industries Creative and content: everything from post-production of Hollywood movies to newspaper and website content Tech, IT and development: network management, web and app development and maintenance Sales & customer support: ongoing sales and customer operational support and delivery Marketing: ongoing marketing, communication and branding activities Talent and HR: externalising the management of company HR, recruitment and compliance Administration: general business administration and operational activities Business Process Outsourcing (BPO) services

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 4,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, business process outsourcing.

What is Self-Service Portal?

What is a Self-Service Portal?

A self-service portal is a website or app that consists of self-help and self-service functions. This enables and empowers the customer to perform transactions, access their needed information, request services, or resolve issues quickly and conveniently without the help of a customer service agent.

Self-service web portals are easily accessible, user-friendly, and accessible via desktop or mobile devices. Self-service portals help companies save on money, time, and effort of customer service representatives.

Benefits of a self-service portal

Some benefits of using self-service portal include:

Customer service agents can save their time and effort. They can also focus on their core responsibilities; Customers will have improved knowledge of the product; Customers are taught to fix issues on their own, which makes it less likely to be an issue again; It enhances customer experience and strengthens the customer’s opinion of the company.

 

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