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Home » Glossary » Auto dialer software

Auto dialer software


What is auto dialer software?

An auto dialer software calls from the list and connects the caller to the available agent or sends a pre-recorded message. Auto dialers reduce the time-consuming process of calling specific phone numbers, allowing agents to focus on the design and delivery of their messages. 

They are used in various settings and sectors, such as sales, health care, education, and hospitality. Even cloud-based solutions are available, auto dialer software typically requires a computer, a voice modem, and an active telephone line. 

Some solutions require organizations to purchase and maintain the required equipment themselves, whereas others include hardware hosting as part of their offering for free or a monthly charge. 

The hardware isn’t necessarily specific, and the software can operate on a computer or a cell phone.

What is auto dialer software

Who uses auto dialer software?

Auto dialers are used in various settings and sectors, such as sales, health care, education, and hospitality. In addition,  industries with high number of outbound calls will benefit the most from auto dialer software.

One of the timesaving capabilities of auto dialer software is its ability to dial various numbers instantly connecting agents to those who respond.

It will remove calls that connect from a manual entry since auto-dialers these days feature recording and tracking of calls for call centers. If the automatic recording is not available, the agent’s desktop program performs the role. 

What are the features of auto dialer software?

Auto dialer software can include the following features, as listed by SoftwareConnect.

Call dialing

Use predictive dialing, power dialing, or preview dialing to place calls automatically. When contacts are available, connect agents to clients.

Call dispositions

Call dispositions allow agents to choose an outcome for a call and change the status of the contact record. It removes poor call records from your dialing queue or makes a guide to help you detect patterns, trends, or conversation specifics.

Contact management (CRM)

Contact management shows a detailed perspective of your consumers and prospects. It saves information that can help your sales and marketing strategies, such as contact information, sales history, and results of past call attempts.

Voicemail drop

A pre-recorded message is played on an answering machine or voicemail inbox for a voicemail drop. It pre records various messages and sends the right voicemail depending on the scenario, call attempt, or campaign.

Email and text messaging

Unresponsive contacts should be followed up on using phone calls, text messages, or emails by the software as it makes unique templates based on the event.

Local caller ID

To enhance the rate of pickup calls in the call center, auto dialer software can generate a local phone number for the location you are calling to.

Call tracking and analytics

With real-time statistics and call reports from the software, you can evaluate the effectiveness of your calling operations.

What are the features of auto dialer software

Why do companies need to invest in auto dialer software?

If your company is expanding, you could find it useful to use auto dialer software to help it grow even more. This type of software improves your team’s efficiency and generates additional revenue.

Consider various indicators that your business are ready to invest in auto dialer software:

High outbound call volume

When you think of significant outbound call volume, you might think of telemarketers, however, they are not the only ones making a lot of calls. People in sectors such as medicine, education, retail, technology, and real estate might benefit from auto dialer software.

Each company requires a method to keep track of their phone calls and marketing activities. Using an auto dialer facilitates those calls. When your agent isn’t wasting time clicking buttons, they can focus on what matters most, which is converting leads.

Too much downtime

When your team makes a call, auto dialer software reduces the time it spends waiting. Some software solutions can call various businesses and consumers at the same time.

Auto dialer software also eliminates the need for your staff to search for phone numbers from a call list. You can nearly always load your contacts into your program, and the software will choose the next number to call.

Losing track of customers

Most auto-dialing software helps in marketing management. Customer relationship management connections allow you to keep track of which customers you’ve called and their answers.

Auto dialer software can log and maintain which calls you’ve made, and it simplifies your campaign, ensuring that no caller information is missing.

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