Outsourcing directory

With more than 25 years of proven success in omnichannel customer contact services, NQX is recognized for operational excellence and its strong corporate culture. We are Canada's largest contact center provider and the world’s largest employer of French-speaking Canadian agents. NQX has been honored with the Waterstone Most Admired Corporate Culture Award every year from 2018 to 2023 and has one of the highest employee engagement and lowest attrition rates in the industry!

Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support systems that combine industry-trained teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 700+ agents across the UK, Poland, Romania, Bulgaria, Slovakia, the Czech Republic, Moldova, and Ukraine, handling over 10 million customer requests annually in 30+ languages. 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Operations span eight European locations with agents hired for cultural and linguistic alignment with Western markets. All agents hold a bachelor's degree or higher. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. 𝐂𝐨𝐫𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 Simply Contact delivers a full range of support and BPO services, including: - Omnichannel customer support (voice, chat, email, social media) - Multilingual support in 30+ languages - Back-office processing and data operations - Technical support - Trust and safety - AI-enhanced customer support with voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations 𝐏𝐫𝐢𝐜𝐢𝐧𝐠 Simply Contact's pricing is tailored to each engagement and depends on request volume, channel mix, language requirements, and operational complexity. The company offers both shared agent models for smaller projects and dedicated team setups for larger operations. Each solution is scoped individually. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐟𝐨𝐜𝐮𝐬 The company works across industries where support quality directly affects revenue, compliance, and brand trust: - Aviation and travel - Fintech and banking - Retail and e-commerce - Healthcare - SaaS - Mobility and delivery Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 Simply Contact consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. The company holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA.

We’re your strategic partner in business growth. We blend process excellence, deep industry expertise, and digital innovation to deliver smarter, scalable outsourcing solutions that drive measurable results. Our model is human-first, tech-enabled, and performance-driven, designed to elevate service quality at every operational touchpoint.

To introduce Gloov on a platform like Outsource Accelerator, you need to speak the language of a Managed BPO. Clients there are looking for operational efficiency and cost savings, but they fear the lack of control. Your introduction should focus on your US-Managed oversight and your Staffing-First execution. The Introduction (The Gloov Pitch) Headline: High-Level Finance Strategy Meets Managed Nearshore Execution Gloov is not a traditional staffing agency or a hands-off consultancy; we are a US-Managed BPO that bridges the gap between executive strategy and daily financial operations. Headquartered in Jersey City, we provide growing SMEs with a unified finance department that scales with them. We operate on a unique dual-path model: Fractional CFO Leadership: We provide the high-level roadmap—cash flow forecasting, margin optimization, and capital support. Managed Staffing Outsourcing: We handle the entire staffing aspect of your back-office. We source, vet, and manage high-performing nearshore talent—including bookkeepers, accounts payable/receivable specialists, and controllers—who function as a seamless extension of your team. Why Gloov? Local Accountability: Every engagement is managed by our US leadership, ensuring cultural alignment, real-time communication, and US legal security. Operational Excellence: We don't just find talent; we manage the results. We take the burden of hiring and daily oversight off the founder's plate. Radical Transparency: We integrate into your Slack/Teams and provide deep-dive reporting to ensure you are never out of the loop. At Gloov, we handle the how so you can focus on the why.

Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don't have to! Never miss another call. Live chat for your website, 24/7. Give a great first impression to your customers. Save money on full-time receptionists. Integrate with 5000+ applications. Web and Mobile App. Appointment Scheduling. Spam Blocker. Call Recording. Bilingual Operators. Payment IVR. HIPAA and PCI Compliant. We Get It. Learn more at www.answeringservicecare.com

Elaxis delivers seamless and efficient virtual assistance services, giving your business the support it needs—anytime, anywhere. Our expert virtual assistants help you stay productive, streamline operations, and focus on what truly matters. We’re redefining the way businesses operate by providing flexible, cost-effective solutions that deliver top-tier service—without the overhead of in-house staffing.

Talent Solutions is a premier provider of Nearshore and Offshore BPO Services, helping companies scale efficiently by outsourcing key business functions to top-tier talent across Latin America. With over 15 years of experience, we empower organizations to optimize operations and reduce costs through smart, flexible workforce solutions. Our core BPO services include: - Executive Virtual Assistants - Customer Service Executives - Administrative Assistants - Bookkeepers & Accountants - And many other roles tailored to your business needs In addition to our BPO expertise, we also offer Human Resources Consulting Services to support organizational growth and talent strategy. Our HR solutions include: 1. Recruitment and Selection: Executive, mid-level, and operational roles 2. Workplace Climate Surveys: Insights to improve company culture 3. Personnel Assessments: Psychometric and personality testing for in-house promotions, competencies assessments, etc. 4. Payroll Management (Fixed Fee). Whether you're looking to build an offshore team or improve internal HR processes, Talent Solutions is your strategic partner for growth.

SEBPO is a leading global outsourcing partner to many of the world’s largest media, technology, and finance companies. The company specializes in scalable outsourcing solutions that deliver quality, value, and operational efficiency. SEBPO leverages a global multi-shore footprint, top-tier talent, and process governance to enable our partners to scale and innovate while controlling costs.

Since 1998, Itransition has served over 800 clients from dozens of business verticals. They are SMBs, enterprises and startups that rely on us as their trusted technology partner with specialized knowledge and skills in their particular domains.

VAP (VA Platinum) is an Australian-owned offshore staffing and managed services provider based in Cebu City, Philippines. We specialise in delivering co-managed offshore support to Australian businesses, helping them scale efficiently while maintaining high service quality. Our team supports a wide range of industries, with strong expertise in financial services — including financial planning, mortgage broking, accounting, and lending operations — as well as real estate and general business administration. Through structured onboarding, dedicated management, and ongoing training, VAP ensures clients receive reliable, long-term operational support that enhances productivity and client experience. VA Platinum Offices VAP operates from two modern, fully equipped offices located in Cebu and Davao, ensuring secure, professional, and accessible work environments for our offshore staff. Cebu Headquarters — 14th Floor, Filinvest Cyberzone Cebu Tower 1, Lahug, Cebu City Situated within Cebu IT Park, our Cebu office provides a prime business location surrounded by dining options, commercial establishments, and key transport links. The area is known for its safety, accessibility, and thriving business community. Davao Office — Robinsons Cybergate Delta 1, J.P. Laurel Avenue, Bajada, Agdao, Davao City Our Davao site is strategically located along a major commercial avenue, offering convenient access to public transport, nearby retail centres, and essential services. The building provides a professional environment that supports team productivity and client operations. VA Platinum Address Filinvest Cyberzone Cebu Tower 1, 14F, Lahug, Cebu City Robinsons Cybergate Delta 1, J.P. Laurel Avenue, Bajada, Agdao, Davao

Remote People is a global hiring platform that enables companies to recruit, employ, and manage international talent quickly and compliantly. With a strong track record supporting companies worldwide, Remote People (formerly Horizons) focuses on delivering enterprise-level employment infrastructure priced for startups and scaling businesses. The platform enables organizations to hire the best talent globally without the complexity of setting up foreign entities or navigating unfamiliar employment regulations. Originally operating under the name Horizons, Remote People has evolved into a full hiring platform combining Employer of Record (EOR) services with in-house recruitment capabilities, and company incorporation services. This integrated approach allows companies to both find and employ talent through a single partner rather than relying on multiple vendors. By combining recruitment expertise, compliant employment solutions, and transparent global payroll infrastructure, Remote People helps organizations build international teams with confidence. Today the company supports hiring in more than 150 countries and territories, enabling businesses to expand globally while reducing risk, cost, and administrative burden.

Talanta Global helps you find the talent you need to fuel your business growth. We connect U.S.-based businesses with top-tier talent from Kenya in finance and accounting, digital marketing and advertising, logistics and supply chain, data annotation, and administrative assistance.

We think PANDR should be the dictionary term for where great people, processes and technology meet in the middle. Too long has outsourcing and offshoring been associated with bland and boring companies. We bring a new vision to our space. One that is progressive and reflects the conditions needed in a modern-day workforce to produce the happiest and most effective employees (our A-team players!) for our clients. That’s the PANDR difference, and we will never compromise this for profits.

Remotify is an Employer of Record solution that enables freedom, security and flexibility, because we want to make remote outsourcing simply excellent and sustainable for all. Remotify is a scalable, cost-effective remote hiring solution for founders and small to medium businesses globally.

Outsourced is a leading Business Process Outsourcing (BPO) in the Philippines providing premium offshore staffing and remote staff outsourcing to companies worldwide. With over 10 years experience and over 1,000 staff dedicated to over 250 international clients, Outsourced specializes in providing professionals of the highest standards who continue to exceed our client’s expectations We help our clients scale their businesses by delivering custom built dedicated remote teams combined with our ISO certified quality systems and information security, and backed by our award-winning 24/7 service and support. Our state-of-the-art offices are based in Manila, Pampanga and Cebu and we also deliver home-based remote staff located all over the Philippines.

Sourcefit is a Business Process Outsourcing company based in Manila, Philippines that provides custom offshore staffing solutions with the goal of helping clients build lasting value in their outsourced teams.

RND OptimizAR is a leading business process outsourcing organization that commenced its operations in 1999. With presence in 3 countries across 3 continents and a comprehensive range of services across diverse business, we are one of the leading business support systems in the below domains. Revenue Cycle Management (RCM) Services: Documents management, Automated Insurance eligibility verification, Prior authorization, Doctor's office follow-up, Electronic claim submission & Payments posting, Accounts receivables, MCR, CMN follow up, Rejections & Denial management, CPAP compliance, Inbound call assistance for order entry, Re-supply orders, returns, refunds, appointments & patient engagement systems. Contact Centre, Billing & Back Office Staffing Solutions: Book Keeping, Online Inventory reporting for property inspections, Photo Insertion, Document format conversion, After hours answering, helpdesk & Back office support. Business, Legal, Linguistics Transcription Services: Services for Focus groups, Teleseminars, Publishing, Translation, Education & Media domains. Medical Transcription: ISO 9001 certified, experienced 250+ Medical transcriptionists team adhering HIPPA and ISMS guidelines compliance. 99% Transcript accuracy and 95% in turnaround time varying between 4-24 hour TAT with a daily transcribing capacity for 25000 lines/day, predominantly to the American, Canadian, and Australian markets, ranging from single doctor clinics up to large tertiary, specialty hospitals. Information Security & IT Network Management: Workstations, Storage & Server Management, Off-shore IT Infrastructure monitoring, Cyber security programs, Vulnerability Tests (VAPT), BCP/DR Management, IT Audits & Risk assessment and ISO 27001 guidance & Implementation. Software Development & Customized Applications: Customized Web & Mobile Applications, Microservices architecture, Database Management Systems, Machine learning and Automated testing solutions. RND OptimizAR is amongst the first medical transcription company to have ISO certified quality management systems. The company has successfully trained professionals to render quality services to the US, UK, Canada and Australian markets. Our work is 100% in-house, thus ensuring effective communication and implementation of changing customer needs 24/7/365 days.

Satellite Office provides premium offshoring services to help businesses grow through significant cost savings coupled with operational improvements. We have a proven track record of assisting businesses to leverage the benefits of offshoring by building them a dedicated, highly skilled, and cost-efficient offshore team in the Philippines. At Satellite Office, we aim to transform the way the world does business and help our people grow to their highest potential by providing and creating world-class offshoring solutions. We are more than a offshore staffing provider – We aim to forge strong client partnerships, have a deep and intimate understanding of our clients’ operations, and design an outsourcing strategy that addresses specific business requirements. We are highly consultative, quick to respond to our client’s changing needs at every stage of their offshoring journey.

Virtual Latinos is the first platform focused on connecting entrepreneurs, teams and agencies from the US, Canada and the world with virtual assistants and virtual professionals from Latin America. With clients in the United States, Canada, and others across the globe. Virtual Latinos provides time management solutions that help clients focus on business growth. The team at Virtual Latinos is built by highly professional college graduates who are skilled in administration, sales, marketing, bookkeeping, and a variety of other services. Each client is paired with a bilingual professional prepared to deliver quality solutions.

SoluGrowth offers tailored BPO (Business Process Outsourcing), helping organizations streamline their operations. If you're looking to enhance customer service or improve efficiency, our business process outsourcing services deliver cost-effective and scalable results. Take advantage of our expertise in BPO process outsourcing to streamline your operations, reduce overheads, and start growing your bottom line.

Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and Key Government Accounts. Xceed is fully owned by Telecom Egypt In 2001 and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of “Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services. Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our Portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services. Xceed Currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 25,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten( 10 ) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russia, Greek and Ukrainian). With much pride in what have achieved Xceed commits to investing in our people, business and innovation to create sustainable value to our stake holders , partners and communities.

Thailand. Home to talented developers and cost-effective staffing solutions. 💰 2-5 times lower annual salary rates 👩🏽‍💻 Over 600,000 skilled IT specialists 🔐 A high priority on data privacy and security 📈 Easy to access the region’s various growing markets and industries