Outsourcing directory

World Connection is a U.S.-owned, founder-operated nearshore customer experience and business process outsourcing company headquartered in Boise, Idaho, with major delivery operations in Guatemala City. We are built for companies that have outgrown traditional staffing solutions but do not want to become another account inside a massive global BPO. World Connection combines high-performance human teams, practical AI, vertical operating expertise, and direct executive accountability to produce measurable business outcomes across customer experience, revenue generation, technical support, scheduling, retention, and back-office operations. Our focus is not simply answering more contacts. It is improving the economics behind those interactions. Across client programs, World Connection has helped generate more than $30 million in annual hospitality revenue, support $11 million+ in booked home-services jobs, reduce banking call abandonment by more than 90%, and deliver 95% CSAT across more than 1.4 million annual wireless customer interactions. With U.S. and nearshore delivery, bilingual English/Spanish capabilities, and scalable in-office teams, World Connection gives growing and mid-market organizations the operating discipline of an enterprise BPO with the speed, accessibility, and accountability of an owner-led company.

Access Offshoring is a multi awarded partner helping Australian businesses build dedicated offshore teams in the Philippines, with construction at the heart of what we do. We place qualified Filipino professionals across design, estimating, and project delivery: architects, civil designers, draftsmen, modellers, precast detailers, engineers, estimators, quantity surveyors, cost planners, schedulers, document controllers, project administrators, coordinators and controllers, plus construction bookkeepers. We also support legal, franchise, professional services, and administrative, customer service and marketing roles. We began by building our own offshore teams over a decade ago, and saw firsthand how the right people transform a business. Now we do the same for our clients, with no large bonds, no lock-in surprises, and full transparency. We handle recruitment, HR, payroll and compliance, so you focus on growth.

FGC+ helps growing businesses build dedicated outsourced teams that strengthen operations, improve performance, and support sustainable growth. More than a traditional BPO, we become an extension of your organization. We recruit, hire, onboard, and manage high-performing professionals who integrate seamlessly into your workflows, allowing you to expand capacity, improve efficiency, and stay focused on your strategic priorities. Our people-first culture is what sets us apart. By creating an environment where employees are engaged, supported, and empowered to succeed, we achieve exceptional retention and build stable, experienced teams that deliver consistent results for our clients. At FGC+, we believe outsourcing should do more than reduce costs, it should create opportunities. That's why we're committed to igniting possibility for both people and partnerships, helping organizations scale with confidence and build a stronger foundation for long-term success.

Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support systems that combine industry-trained teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 700+ agents across the UK, Poland, Romania, Bulgaria, Slovakia, the Czech Republic, Moldova, and Ukraine, handling over 10 million customer requests annually in 30+ languages. 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Operations span eight European locations with agents hired for cultural and linguistic alignment with Western markets. All agents hold a bachelor's degree or higher. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. 𝐂𝐨𝐫𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 Simply Contact delivers a full range of support and BPO services, including: - Omnichannel customer support (voice, chat, email, social media) - Multilingual support in 30+ languages - Back-office processing and data operations - Technical support - Trust and safety - AI-enhanced customer support with voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations 𝐏𝐫𝐢𝐜𝐢𝐧𝐠 Simply Contact's pricing is tailored to each engagement and depends on request volume, channel mix, language requirements, and operational complexity. The company offers both shared agent models for smaller projects and dedicated team setups for larger operations. Each solution is scoped individually. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐟𝐨𝐜𝐮𝐬 The company works across industries where support quality directly affects revenue, compliance, and brand trust: - Aviation and travel - Fintech and banking - Retail and e-commerce - Healthcare - SaaS - Mobility and delivery Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 Simply Contact consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. The company holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA.

Pentwater Connect delivers a full range of BPO services to clients across North America, Europe, Asia and Australia. While we offer all standard outsourcing solutions, our true edge lies in advanced digital marketing to boost your company growth. What sets high-growth companies apart from the rest? We believe it’s data—and how you use it. At Pentwater Connect, we don’t just offer support—we help you scale. We deliver exceptional customer experiences We reduce your labor costs by up to 80% We empower your team to focus on growth and innovation We enhance your digital marketing performance through real-time market insights With our BPO and digital marketing solutions, you improve customer retention, increase ROI, and stay ahead of your competitors. Let us handle the operations. You focus on growing your business.

Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don't have to! Never miss another call. Live chat for your website, 24/7. Give a great first impression to your customers. Save money on full-time receptionists. Integrate with 5000+ applications. Web and Mobile App. Appointment Scheduling. Spam Blocker. Call Recording. Bilingual Operators. Payment IVR. HIPAA and PCI Compliant. We Get It. Learn more at www.answeringservicecare.com

Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and Key Government Accounts. Xceed is fully owned by Telecom Egypt In 2001 and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of “Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services. Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our Portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services. Xceed Currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 25,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten( 10 ) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russia, Greek and Ukrainian). With much pride in what have achieved Xceed commits to investing in our people, business and innovation to create sustainable value to our stake holders , partners and communities.

With more than 25 years of proven success in omnichannel customer contact services, NQX is recognized for operational excellence and its strong corporate culture. We are Canada's largest contact center provider and the world’s largest employer of French-speaking Canadian agents. NQX has been honored with the Waterstone Most Admired Corporate Culture Award every year from 2018 to 2023 and has one of the highest employee engagement and lowest attrition rates in the industry!

Virtual Latinos is the first platform focused on connecting entrepreneurs, teams and agencies from the US, Canada and the world with virtual assistants and virtual professionals from Latin America. With clients in the United States, Canada, and others across the globe. Virtual Latinos provides time management solutions that help clients focus on business growth. The team at Virtual Latinos is built by highly professional college graduates who are skilled in administration, sales, marketing, bookkeeping, and a variety of other services. Each client is paired with a bilingual professional prepared to deliver quality solutions.

Instinctools is a leading AI and digital product engineering company with 25+ years of experience. Their services include AI and Machine Learning development, custom software development, BI and Big Data, IoT, etc. Specializing in end-to-end AI integration, they help businesses harness analytics and automation to drive innovation and efficiency.

At CDM Direct, we are dedicated to providing exceptional customer experiences through seamless journeys across multiple channels. Our solutions integrate various platforms, enabling customers to navigate effortlessly without any disruptions. With a focus on enhancing customer experience supported by our parent organisation, TKW Research, who are experts in real-time Voice of the Customer tracking. We transform valuable real time transaction based feedback into tangible actions, ensuring your business stays ahead in meeting customer needs. Simplifying purchase channels is another area of expertise at CDM Direct. Whether you require support for your online store, eCommerce offerings, or a combination of digital platforms and outbound calling, our team has the necessary skills to make your business the top choice for your customers. In the digital landscape, we understand the importance of maintaining a human touch. Our comprehensive live chat solutions capture valuable customer data, empowering our expert team to engage with the right contacts effectively. By prioritizing personalized interactions, we ensure that your customers feel valued and heard. Partner with CDM Direct to unlock the full potential of connected customer journeys, enhanced experiences, streamlined purchase channels, and the human touch in the digital age. Elevate your business and surpass customer expectations with our exceptional services.

ContactPoint 360 is a customer experience (CX) outsourcing partner that combines practical AI capabilities with expert human support to deliver consistent, high-quality customer interactions at scale. We work with organizations that require dependable, always-on support environments, where performance, compliance, and customer satisfaction are critical to business success. Our approach focuses on applying AI where it creates real operational value while ensuring that human agents handle complex, sensitive, and high-impact conversations with the right level of empathy and judgment. This balanced model allows us to optimize efficiency without compromising the quality of the customer experience. We help organizations move beyond traditional support models by introducing automation, real-time performance insights, and structured workflows that make CX operations more efficient, predictable, and scalable. From intelligent interaction routing and agent assistance to streamlined quality monitoring and reporting, our solutions are designed to reduce operational friction and improve overall service consistency. At the foundation of our delivery is a strong focus on reliability and accountability. We operate with a 100% service delivery commitment, supported by 99.9% system uptime, 24/7/365 availability, and 100% quality assurance coverage across all interactions. Our global delivery model also enables multilingual support across 31+ languages, helping businesses serve diverse customer bases without compromising consistency. In addition, we align our operations with industry-standard compliance and security practices (HIPAA, ISO, PCI DSS, GDPR, and SOC I and II), ensuring that customer data is handled responsibly and processes remain audit-ready. With structured governance, continuous monitoring, and performance-driven execution, ContactPoint 360 delivers CX operations that are not only scalable but also stable, compliant, and built for long-term growth.

Outsourced is a leading Business Process Outsourcing (BPO) in the Philippines providing premium offshore staffing and remote staff outsourcing to companies worldwide. With over 10 years experience and over 1,000 staff dedicated to over 250 international clients, Outsourced specializes in providing professionals of the highest standards who continue to exceed our client’s expectations We help our clients scale their businesses by delivering custom built dedicated remote teams combined with our ISO certified quality systems and information security, and backed by our award-winning 24/7 service and support. Our state-of-the-art offices are based in Manila, Pampanga and Cebu and we also deliver home-based remote staff located all over the Philippines.

We are an Australian Family Owned Business with over 6 years of Offshoring. Team Global Talent Hub is here to help you with offshoring an extension of your team. With over 6 years of experience in offshoring, we understand the challenges and uncertainties involved. That's why we established Team Global Talent Hub - to support our extended team and manage extended teams for other businesses. We have extensive knowledge of Australian company requirements and Philippine work culture. We encourage diversity and inclusiveness in the workplace. We employ only candidates with high work ethic and commitment to servicing your business. We provide a seamless extension of your Australian workforce. Our Mission is to fuel business growth with customized offshore talent solutions, providing tailored staffing through our global network and dedicated professionals. Our Vision is to lead in offshore talent solutions, empowering businesses globally to achieve sustainable growth through innovative, tailored staffing that drives long-term success.

VIZX Global Solutions is a premier provider of Business Process Outsourcing (BPO) services. Our specialization lies in providing RPO services, Back-Office Solutions, CX and Call Center support. With our presence in Los Angeles, CA, and Nairobi, Kenya, we are strategically positioned to support your organization’s needs on an international scale. With over 7 years dedicated to BPO services, VIZX Global Solutions has strong track record of delivering exceptional results. Our journey began in 2017 with the launch of VIZX International in Nairobi, Kenya, starting with a capacity of 100+ seats and five U.S.-based clients. Despite challenges, including the Covid-19 pandemic, we expanded our services and adapted to the evolving needs of different industries. In 2022, we moved our Nairobi office the iconic Britam Towers, expanding our capacity to 400 seats with scalability up to 600+ seats. Today, VIZX Global Solutions boasts a diverse portfolio, servicing companies with combined annual revenues exceeding $1 billion. We are confident that our extensive experience and proven capabilities make us the ideal partner to streamline your operations and enhance your recruitment strategies. We look forward to the opportunity to discuss how VIZX Global Solutions can contribute to your organization’s success.

AI-Augmented Modern Customer Operations Built for Performance ExpertCallers is a global customer operations partner, which helps businesses scale customer support, engagement, quality, and back-office operations with greater control and visibility. With over 20 years of delivery experience, we bring forth trained human teams, Lean Six Sigma-led process controls, and AI-augmented processes to improve service quality, operational efficiency, and scalability. Our approach combines agentic AI and automation with human-in-the-loop workflows, allowing AI to manage repetitive and intelligence-driven tasks while trained teams retain accountability where judgment matters most. WHAT WE DO: • Inbound and outbound call center operations • Customer support across voice, email, and chat • Lead generation and appointment setting • Customer follow-up and survey programs • Technical support and virtual receptionist services • AI-assisted quality monitoring and performance analysis • Workflow automation and back-office support • CCTV monitoring and content moderation At ExpertCallers, we believe customer operations scale better with the right balance of process discipline, AI intelligence, and human accountability. Case studies: https://www.expertcallers.com/case-studies/ LinkedIn: https://www.linkedin.com/company/expertcallers

USource is a Philippines-based digital outsourcing company specialising in back-office operations, digital platforms, and knowledge work. We build embedded teams for businesses in Australia, the US, and the UK -- teams that understand your workflows, tools, and industry, not just your job descriptions. Operating since 2015. ~125 staff. Built for businesses that want results over headcount.

Corpshore Solutions is a multinational business process outsourcing (BPO) management consortium, Information Technology (IT) Outsourcing & Artificial Intelligence (AI)-Delivery provider headquartered in Toronto, Canada with operations centers in the Dominican Republic, the United States, Canada, the Philippines, Poland, the United Arab Emirates, Colombia, Mexico, Colombia, Uganda, Kenya, South Africa, Ghana, United Kingdom and most recently Uzbekistan We pride in providing cutting-edge nearshoring, offshoring and onshoring services to all small, medium and large-scale enterprises’ looking to leverage top-notch human resource and AI solutions to boost efficiency and reduce the cost of operations Rest assured, you can trust Corpshore Solutions to make your business and IT outsourcing endeavors a fruitful one. We'll work assiduously with you and provide prolific evaluations and reporting every step of the way

Call Center Outsourcing A very Necessary Step for Growing Businesses. We can add impressive value and meet your business needs and streamline business processes by using dedicated agents to interface with prospects and existing customers.

HOPLA Online is an outsourcing and remote staffing company providing global offshore team solutions for startups and high-growth businesses. With delivery operations across Asia Pacific, Europe, and the Americas, and with 80% of our talent based in the Philippines, HOPLA enables companies to build cost-efficient, globally distributed teams backed by structured systems and full operational support. We combine remote staffing, offshore team management, and BPO services into a scalable, end-to-end solution designed for modern, distributed businesses.

PhilDesk is a UK based virtual assistant staffing company connecting small and medium-sized businesses with experienced virtual assistants based in the Philippines. We provide a fully managed service covering recruitment, training, HR, payroll and ongoing performance support, so clients get reliable extra capacity without the cost or hassle of a direct hire. We work primarily with professional services, real estate, SaaS startups, logistics, cleaning and trades businesses. We also donate a percentage of profits to Children of the Dump, a charity supporting education for children in the Philippines.

BPOSeats provides seat leasing and serviced offices in the Philippines for companies based overseas. We have over 14,000 seats across our locations, and we have been doing this since 2014. Here is how it works. You bring the team and manage the work. We provide the workstation, computer, dual fiber internet, backup power, air conditioning, IT support, security, and 24/7 access. Your office belongs to your company alone. We do not put you on a shared floor with other businesses. If you do not have a registered company in the Philippines, we can employ your staff for you through our Employer of Record service, so you can hire here without setting up a legal entity. We can also help you recruit, and you make the hiring decisions. We work with businesses in the United States, Australia, the United Kingdom, Canada, and New Zealand. Most need between 10 and 50 seats, though we start at 4 and go up to 200. Our clients typically run customer support, technical support, back office, sales, or admin teams. We are a good fit if you want your own office and your own people in the Philippines, with the building and infrastructure handled for you. We are not a managed BPO, so if you want another company to run the work itself, we are not the right choice.

SuccessLink Outsourcing helps businesses build the operational infrastructure needed to scale with stability, clarity, and consistency. We go beyond traditional outsourcing by providing support solutions designed to strengthen the foundation behind daily operations and long-term growth. Our approach is rooted in our Stability-First Infrastructure Model, focused on helping businesses create reliable operational systems across revenue support, back-office execution, customer experience, and scalable team structure. Rather than simply filling roles, we work to align people, processes, and support functions so businesses can operate more efficiently and grow without operational bottlenecks. Our services include customer service, virtual assistants, back-office support, billing and collections, digital marketing, IT support, software and mobile app development, Salesforce support, and project-based operational solutions. With dedicated teams in the Philippines and Mexico, supported by structured workflows and ongoing management oversight, we deliver dependable and scalable support tailored to each client’s operational needs. At SuccessLink Outsourcing, we believe sustainable growth starts with strong operational infrastructure. Our goal is to help businesses optimize efficiency, strengthen execution, and build the capacity needed to scale with confidence.

Remote CoWorker understands the value of time. It is the one commodity that you can never get back after it is gone, which means you need to make the most of it now. Our services can help companies of any size take their business to the next level. Our roots in Filipino culture deliver unique perspectives that add diversity and insight to your circumstances. Authenticity is what helps a business grow today, and that is rare to find when outsourcing. The only way to provide authentic services under your umbrella is to develop relationships. You’ll find that we care about clients, deliver successful consultation strategies, and offer competitive pricing. We also provide easy transitions and onboarding for new clients. When you work with our virtual professionals, you receive services from individuals with the knowledge and skill set necessary for your job. Some companies work hard. Others try to work smart. Remote CoWorker simplifies the equation by working for you.

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. Rooted in decades of operational excellence, HGS combines automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions.