Peak Support

Peak Support is a process outsourcing company based out in Cambridge, Massachusetts. The company is fast-growing, majorly thanks to its delivery model. Peak support alleviates their clients’ burden of providing customer services, technical support, and other related services.

The business model of Peak Support involves providing their clients with a dedicated team. They offer a well-drilled team of professionals to handle high volume demand while providing high-quality responses and interaction. 

Peak support has over a thousand employees, alongside numerous partners across the board. Though Peak Support hasn’t released details of its revenue in recent times, there are indications that the company is doing well for a company founded in 2015.

Primarily, Peak Support is located at 955 Massachusetts Ave, Cambridge, USA. From its headquarters, Peak Support services high-growth companies across the country. The efficient service delivery is thanks to its delivery model, which meets global standards.

Peak Support also has a massive presence in the Philippines. Peak support only hires the best agents to meet its promises to its global clientele efficiently. 

As a business process outsourcing company, Peak Support offers the following services:

• Customer support- Peak Support fields an exceptional team of individuals ready to take on other companies’ customer services and technical support. With the dedicated team, Peak Support helps their clients make things easy for customers. They also ensure that customers get the most out of any product.
• Sales operations- Businesses can outsource their sales operations to Peak Support. Peak support hires professionals with about eight years of industry experience to develop sales infrastructure for companies. Sales are vital to any business, and owing to its wealth of knowledge, Peak Support has constantly delivered value for its clients.
  
  The team of experts helps clients propose, chase down and close deals. The team of professionals at Peak Support is astute in dealing with either individuals, small businesses, or large corporations.
  
  Subsets to the sales operations processes are lead generation, research, and lead pre-screening. Peak Support’s sales operations are for businesses looking to cut down sales delivery time or scale their sales operations team.
• Back office outsourcing- Peak Support also shows up to help businesses handle repetitive tasks like direct mail, data entry, and content review. 

Peak Support’s pricing

The pricing of Peak Support’s services depends on the type and scale of service needs. Hence, businesses have to reach out for custom pricing.

Peak support has been able to outshine its competition by following a formula that comprises the following: 

• Strict hiring policy
• Client-first approach
• Integrity across the board
• Seamless client communication
• High-level professionalism

Jonathan Steiman (Founder and CEO)

Jonathan Steiman is the founder and CEO of Peak Support. Before founding the company, he had founded, scaled, and sold a service team called Talk To. He also holds an MBA from NYU Stern and has risen to be a force to reckon with in BPO operations.

Hannah Steiman (Chief Operating Officer)

​​Hannah Steiman plays the role of Chief Operating Officer of Peak Support. She is in charge of marketing, HR, sales, and company administration.

Peak Support is a successful BPO, which has found its market fit. Run by an incredible executive with dedicated team members, Peak Support is set for an even larger market share.

For reviews, the company received an average of 4.8/5 stars in Clutch. It has also garnered five out of five stars in peer-to-peer review site G2. Here’s a sample review of a satisfied client from Clutch:

“Peak Support delivers exceptional customer service that supports about a 98% customer satisfaction rating. They provide superior response rates that lead the industry. The team’s openness to feedback supports continuous improvement. Their communication skills ensure a successful partnership.”

Peak Support’s main headquarters is located in:

678 Massachusetts Ave, Suite 901 Cambridge MA, 02139

Further, you may virtually reach out the company through the following contact information:

Website https://www.peaksupport.io

LinkedIn https://www.linkedin.com/company/peak-support-outsourcing/

Facebook https://www.facebook.com/PeakSupportOutsourcing/

In addition, you may email them at [email protected] or call (866) 620-5538.

https://www.glassdoor.com/Overview/Working-at-Peak-Support-EI_IE3943631.11,23.htm

https://www.crunchbase.com/organization/peak-support