View all outsourcing firms

Integrated OS

4.6/5 • Glassdoor rating


Integrated OS was formed in 2016 to allow us to reach other Partners in different Industries. We have and are continuing to help more than 50 Australian businesses focus on their goals by facilitating recruitment and setting up their own dedicated offshore teams in The Philippines.

Integrated OS is now headquartered in the heart of Filinvest Alabang with close to 300 team members across varied industries in Australia. We are driven by our core values to deliver our commitment to our Partners and team members whilst helping reduce homelessness in The Philippines.

The Integrated OS leadership team is comprised of passionate individuals with a wealth of knowledge and experience in the business outsourcing industry. Operating across a range of areas, each member of our team brings exclusive skills and diversity to ensure strong, structured and seamless outsourcing services. We use our tailored outsourcing skills and professional backgrounds to build teams that will contribute to the overall success of your business.

What Integrated OS offers its clients

The Secret Sauce Process™

We realised the traditional BPO system wasn’t integrated.

Over two decades, we figured out what it took — not just to set-up an offshore team, but what it took to integrate the best team, no matter where in the world they happened to be.

In a post-COVID world, everybody’s sights are set on recruiting, training and developing the right teams.

What’s interesting is that the best teams in the world understand that everybody wants to be a valuable member of a winning team that’s doing meaningful work.

This rings true, no matter where you are in the world right now.

So we created a new model that enables business leaders to augment their teams from a massive pool of highly-skilled talent — in a way where recruits become full-fledged team players who contribute to the company over the long term, in meaningful ways. All these at a fraction of the local cost.

How Integrated OS outshines the competition

We at Integrated OS have established a vibrant family culture. A business environment that continuously encourages performance for a multigenerational, multiracial, and multi-background workforce is one that embraces diversity and fosters an inclusive culture.

With The Secret Sauce Process™, inclusive of our 9-steps to integrated team success, our offshore partners can grow and keep their talented, dedicated offshore team members throughout the years. Our team retention rate is unmatched, running at over 90%.

By partnering with us, you will enjoy a dedicated team that acts as a direct extension of your business culture. This dedicated team contributes to your business over the long term, in meaningful ways.

Integrated OS company structure

The journey started in 2006 when our Group CEO Rodney Frost and Country Manager, Grace Monteiro set up a business dedicated to support Cheque-Mates Pty Ltd. The business was named Cheque-Mates (PH) Corp.


2612 Parkway Corporate Center Corporate Ave. corner Parkway Place, Filinvest City, 1781, Muntinlupa City, Metro Manila

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Advertising & PR
  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • IT Services and IT Consulting
  • Legal
  • Manufacturing
  • Media Publishing
  • Others
  • Payroll
  • Recruiting Staffing
  • Retail
  • Software Tech/IT
  • Telecoms


Year Founded


Countries of fulfillment
  • Australia
  • Admin Support
  • Agency Contract Partner
  • Animation & Multimedia
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

(+61) 2 9743 8577

About Integrated OS: Review and comparison

Integrated OS is a Philippine-based Business Process Outsourcing (BPO) company specializing in helping global companies recruit and build integrated remote teams. Through their modern approach to outsourcing, they create teams of highly-skilled specialists that function as an extension of their client’s companies.

The company uses its expertise in the outsourcing industry to enable its customers to focus on their core operations. They free up crucial resources by taking on time-consuming and repetitive tasks. Integrated OS’ recruitment services are scalable and always meet specific client needs.

Integrated OS has a strong reputation for quality work and is known for its ability to create integrated teams that are effective and efficient. They have a strong belief that outsourcing does not only benefit major corporations but also smaller companies.

Integrated OS Outsourcing

Headquartered in Muntinlupa City, Philippines, Integrated OS has helped more than 50 businesses in Australia to set up their integrated offshore teams. They have worked with companies in various industries from manufacturing, industrial automation, and construction to software development, financial, legal, and healthcare.

In 2006, the company emerged as Cheque Mates (PH) Corporation by the Group CEO Rodney Frost and Country Manager Grace Monteiro. It was initially to provide dedicated support for Cheque Mates Pty. Ltd. But the leadership team realized the potential to grow and support other companies in other industries.

Now, Integrated OS has more than 100 highly-skilled team members with years of BPO experience. Their strong core values enable the team to have an open culture and continuously improve based on their client’s feedback.

Integrated OS’s BPO services and pricings

Integrated OS recruitment services can cover a wide variety of positions and skill sets, including the following:


  • Digital
  • Administrative and accounting
  • Research
  • Data entry
  • Reporting

Integrated OS’ Pricing

The prices for Integrated OS services depend on the client’s business and needs. Interested clients can book a free “Smartscale Strategy Session” consultation with the company’s group CEO, Rodney Frost. During the session, they aim to provide businesses with a custom-fit strategy on how they can build an offshore team and integrate it seamlessly with the existing team.

How Integrated OS outshines its competition

What Integrated OS has done to be different from its competitors is its trademarked Secret Sauce Process. Over the past two decades, they have developed this model that allows them to set up the best offshore teams for their clients.

The Secret Sauce Process is a 9-step model that effectively integrates new talents into fully-involved team members. Compared to other companies, Integrated OS sets itself apart from the competition by recruiting people to do meaningful work long-term.

Key executives

  • Rodney Frost (Group CEO)

Rodney Frost has been the CEO of The Lamson Group for over nine years. Integrated OS is the latest brand within the group.

  • Grace Monteiro (Country Manager)

Grace Monteiro started her career in marketing before moving toward the IT industry. In 2008 with Rodney Frost, they set up the original Integrated OS team.

Integrated OS reviews and comparisons

Integrated OS is a BPO company that sets itself apart from other conventional outsourcing companies with its modern approach and the trademarked Secret Sauce Process. 

They have multiple verified 5-star reviews on their website from their clients, praising them for their quality of work and ability to deliver on their targets.

Integrated OS’s contact information

Integrated OS’s main headquarters is located in:

2612 Parkway Corporate Center Corporate Ave. corner Parkway Place, Filinvest City, 1781, Muntinlupa City, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+61) 2 9743 8577.

Integrated OS news, podcast & articles

No news, podcast & articles available for this BPO

Integrated OS videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.