CustomerServ

CustomerServ is a Business Process Outsourcing (BPO) provider headquartered in the United States. This firm brings companies in contact with the right call center organizations for your business.

This firm gets to know what makes your business tick, then conducts a rigorous research and vetting process of different call center firms. They do the work of finding vendors with the credentials you want. 

Founded in 2006, this firm has nearly two decades of industry experience working with startups and Fortune 100 companies. CustomerServ has approximately twenty employees and has reported revenues of USD five million. 

CustomerServ is a Texas-based BPO provider that offers curated vendor recommendations. This firm works with a talent pool of qualified vendors from around the globe to provide small and large companies with call center services that work for them. 

CustomerServ aims to find an outsourcing vendor that becomes your enterprise’s soulmate. This firm curates long-term business relationships that meet the needs of your company and your customers. 

According to this firm’s official website, some of the services they offer include: 

• Navigating the overcrowded BPO industry
• Discovering elite vendors
• Onshore, nearshore, and offshore guidance
• Pricing, performance, and contract analysis
• Vendor management strategies
• Due diligence audits 
• Inbound and outbound call center services 
• Chat and text support 
• Email and social media monitoring 

CustomerServ’s pricing

CustomerServ does not charge any service fees for finding your preferred vendor. Fill out a contact form with some details about your company’s needs, such as budget expectations and if you are looking for long-term or short-term contracts. 

CustomerServ is not a one-size-fits-all operation. This firm connects businesses with the right vendors that become long-standing relationships. CustomerServ offers personalized attention, prioritization, and reliable performance. 

Some of the other ways this firm outshines the competition is: 

• 24/7 service 
• Nine out of ten customers renew their contracts with their found vendors
• No service fees 
• Facilitated more than USD two billion in outsourcing contracts 
• Decades of experience 
• Profound industry know-how 
• A global network of reliable vendors

Nick Jiwa (Founder & President) 

Nick Jiwa founded CustomerServ in 2006 after decades of experience working at call centers. He has a Bachelor’s Degree in Business Administration. 

Soraia Hussain (Director of Operations and Finance)

Soraia Hussain has worked with this firm for over fourteen years as the director of operations and finances. She is responsible for the finances of this firm and holds a Bachelor of Science degree in Finance. 

Steve Kaay (Senior Consultant)

Steve Kaay is one of the newest team members, starting with this firm in 2021. He has over thirty years of experience with call center business management and extensive industry knowledge. 

This firm has worked with many satisfied clients from large corporations, including AT&T, Hilton, Gerber Life Insurance, and more. Read some of their past reviews and Case Studies on their official website. This firm has an A+ rating with the Better Business Bureau and a five-star rating on Google Reviews.  

CustomerServ’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.customerserv.com

LinkedIn http://www.linkedin.com/company/cus-merserv-ltd

Facebook https://www.facebook.com/customerservltd

In addition, you may email them at [email protected] or call 1 855-449-2770.

https://www.crunchbase.com/organization/customerserv