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Dakota Performance Solutions

4/5 • Glassdoor rating


DPS is primarily focused in providing a full spectrum of BPO – Business Process Outsourcing Services in the areas of consulting, training, call center/customer support, project management, CRM, and proprietary communication software. DPS is not just a Business Process Outsourcing provider but also a reliable partner who promises to make valuable difference to its clients’​ business. Enhancing our partners’​ competitive advantage and profitability is our aim. We offer our partners a medley of cost effective, flexible and viable solutions. At no point in time our clients are under the impression that they are outsourcing to us. In fact, the image we portray is that of an extended enterprise. Combining extensive capabilities in technology with extensive call center expertise, we deliver seamless solutions that bring tangible business value to organizations around the world.



Public or Private


Seats or staff



Unknown / Non-Applicable





Matthew Marnach, CEO

Year Founded


Countries of fulfillment




Contact information

1 605-274-0606

About Dakota Performance Solutions: Review and comparison

Dakota Performance Solutions is a vendor that can give businesses a competitive edge. This BPO provider can help with sales, marketing, customer support, and more.

There is an impressive range of services offered between call centers, CRM solutions, project management capabilities, and more. This vendor relies on technology to help you cut costs and get a better ROI.

You can count on Dakota Performance Solutions to take the time to understand each company’s unique challenges and to select a strategic solution. Each customer gets a customized program adapted to their needs.

With over 16 million in revenue, Dakota Performance Solutions is a successful BPO provider. This company has clients in a wide range of industries, including healthcare, real estate, manufacturing, and even government entities.

Dakota Performance Solutions Outsourcing

The main office of this BPO provider is in Sioux Falls. However, you’ll find additional call centers in places like Phoenix, Seattle, or Mexico.

Dakota Performance Solutions’s BPO services and pricings

This vendor stands out by offering a comprehensive range of BPO services:

  • Contact center. Dakota Performance Solutions operates multiple call centers for inbound and outbound marketing. You can outsource sales, customer service, help desk, and more.
  • Marketing. This vendor can generate leads for you, put together event marketing projects, and more.
  • Sales. You can count on this BPO provider to leverage data to identify the best leads, help you adjust your price points, and boost your sales numbers.
  • Technology. This business can help you select the best tech solutions and implement them. You can reach out to Dakota Performance Solutions if you would like to invest in things like AI, unified voice communications, cloud-based solutions, and more.

Dakota Performance Solutions’ pricing

You’ll have to contact this vendor for pricing since costs will vary depending on the services you need.

How Dakota Performance Solutions outshines its competition

This BPO provider relies on technology to deliver the best result possible. It also possesses outstanding expertise in call center operations.

DPS also uses proprietary communication software that you won’t find anywhere else. There is a focus on knowledge and expertise to help clients succeed, and this vendor’s goal is to build long-term partnerships. You will get the opportunity to share your top concerns and priorities and will work with a team of experts who can create a customized solution.

Plus, Dakota Performance Solutions has a few certifications. There is a PCI certification for processing payments over the phone, a CIAC certification to ensure call center quality, and some steps taken to meet HIPAA compliance standards for the healthcare industry.

Key executives

Matthew Marnac (CEO)

 Matthew Marnac has 20 years of experience in the call center industry. He has created communication solutions for major companies like Microsoft or Citibank.

Chris McGuide (CIO and Compliance Officer)

Chris McGuide plays an important part by overseeing the technology this vendor uses. He is also responsible for the compliance process that sets this vendor apart from the competition.

Dakota Performance Solutions reviews and comparisons

This vendor has more call center locations than most companies in this industry. It also stands out by having more certifications and offering a wider range of services.

Dakota Performance Solutions has received positive reviews and has a rating of 4.6 on Google. The Better Business Bureau has issued a rating of A+ for this company.

Dakota Performance Solutions’s contact information

Dakota Performance Solutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 605-274-0606.


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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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