There’s no diversity in AI recruitment, says research

There’s no diversity in AI recruitment, says research
  • Home
  • Articles
  • There’s no diversity in AI recruitment, says research

Several organizations turned to artificial intelligence (AI) to enhance their recruitment process. In a 2020 Gartner poll, 86% of employers use virtual technology in their hiring practices. And this trend has kept on rising since COVID-19 forced everyone to work remotely.

AI-powered recruitment tools, according to innovators, could help boost diversity in hiring. It avoids gender or racial biases and helps widen a firm’s recruitment pool. 

However, researchers at the University of Cambridge’s Centre for Gender Studies (UCCGS) argued that AI is only being utilized as a “quick fix for a deeper problem.”

Because artificial intelligence relies heavily on a company’s past data and on a perceived “ideal candidate” for the firm, the two UCCGS professors noted that it only accepts applicants who are most similar to current employees.

Eleanor Drage, the study’s co-author, said that AI tools could only be a source of “misinformation about how recruitment can be ‘de-biased’ and made fairer.”

“By claiming that racism, sexism, and other forms of discrimination can be stripped away from the hiring process using [AI], these companies reduce race and gender down to insignificant data points, rather than systems of power that shape how we move through the world,” Drage stated.

And UCCGS is not wrong!

E-commerce giant Amazon itself announced in 2018 that they would stop using AI to review resumes because women are being discriminated during the process. Apparently, their AI system leaned on resumes submitted to the company over the past 10 years, which were mostly male. 

Even the European Union (EU) classified AI-powered hiring software and performance evaluation tools as “high risk” in its new draft legal framework on AI. Meaning, the said tools would be subject to more scrutiny and would need to meet certain compliance requirements.

The UCCGS study highlights one thing: although many finds AI to be “useful” in their business process, it is still not perfect. Errors could still happen, and a 100% satisfaction rate is not guaranteed.

Read more here.

Start your
journey today

  • Independent
  • Secure
  • Transparent

Access fantastic talent at world-leading prices

Scale your business fast while reducing costs —
the average all-in employment costs in the
Philippines are typically 70% less than its
Western counterparts

Philippines United Kingdom Australia United States
Software Developer
$7,221
$39,913
$62,653
$81,994
HR Manager
$9,506
$46,669
$66,518
$78,007
Team Leader
$7,152
$31,174
$45,428
$75,823
Accountant
$5,959
$58,479
$67,190
$72,923
Copy Writer
$4,767
$52,088
$56,600
$62,653
Customer Service
$3,337
$22,137
$29,717
$35,275
Virtual Assistance
$2,285
$39,066
$42,240
$31,797
Select a role to view salaries
Philippines $7,221
United Kingdom $39,913
Australia $62,653
United States $81,994

Avoid guesswork. Talk to the experts, free.

Get 3 free quotes

You can save 70% on staff costs, whilst driving quality & growth. Connect with an outsourcing expert to see how outsourcing can transform your business.

Why choose us?
  • Independent and unrivalled expertise
  • We carefully match you from 3,000+ leading suppliers
  • Access to Outsourcing Savings Calculator & Report

Get Started

How many staff to outsource?

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.