Onboarding seen as secret weapon for hybrid-work talent retention

  • Home
  • Articles
  • Onboarding seen as secret weapon for hybrid-work talent retention

“Onboarding” new employees has always been critical, even more so in the post-pandemic workplace where most hires now work remotely. 

Patti Waldmeir, contributing columnist to the Financial Times wrote a piece tackling the “perils of onboarding in a world of hybrid work.” She shared her own experience, 20 years ago when she was onboarded in the said publication remotely while she was stationed in Ghana. She candidly says the word “onboarding” did not even exist. 

Onboarding is a crucial step to taking in new employees. And in a world where most people are not working together in the physical sense, immersing them well into the company culture could actually lead to talent retention. 

“Poor onboarding is costly,” says Becky Frankiewicz, Chicago-based president of ManpowerGroup North America, a multinational staffing company.

“If it doesn’t make a new person feel welcome and clear on their role as part of the culture, then people will vote with their skills and take new offers.”

The tricky part is how do you make people who are location-wise feel that they belong? Sure, anyone can easily connect through technology but amid the great resignation and staff shortage getting new hires settled in quickly is even more critical.

Kristin Barry, director of hiring analytics at Gallup, says employees still have the same needs, whether online or off. “What’s different about the pandemic is the mode of experiencing those things.”

Company culture

According to her, staff are always trying to figure out “what do we believe in around here”, Barry says, adding that “before they could do some of that sleuthing on their own, they could view the way people interact, when they gather and what happens, and could deduce the answer to some questions”. Now companies have to be more “intentional” about how they convey such messages, she says.

Additionally, Michele Nelson, Americas Director of Onboarding and Transitions at EY, wrote on LinkedIn mid-pandemic that it’s critical to get to know new hires and “have fun,” even virtually. She says asking staff to share a photo of their workstation or even their pets gives that sense of familiarity. 

“Reboarding,” a new word coined in the pandemic era, describes how existing employees should be eased, post-pandemic, into new offices or jobs.

“There’s nothing worse than showing up for a new job and feeling like nobody knew you were coming”, says Barry.

Like everything else in life, there are pros and cons to building companies remotely. Virtual onboarding saves time, says Frankiewicz — and though it’s harder to build human connection at a distance, there are some silver linings.

 

Read more here.

Start your
journey today

  • Independent
  • Secure
  • Transparent

Access fantastic talent at world-leading prices

Scale your business fast while reducing costs —
the average all-in employment costs in the
Philippines are typically 70% less than its
Western counterparts

Philippines United Kingdom Australia United States
Software Developer
$7,221
$39,913
$62,653
$81,994
HR Manager
$9,506
$46,669
$66,518
$78,007
Team Leader
$7,152
$31,174
$45,428
$75,823
Accountant
$5,959
$58,479
$67,190
$72,923
Copy Writer
$4,767
$52,088
$56,600
$62,653
Customer Service
$3,337
$22,137
$29,717
$35,275
Virtual Assistance
$2,285
$39,066
$42,240
$31,797
Select a role to view salaries
Philippines $7,221
United Kingdom $39,913
Australia $62,653
United States $81,994

Avoid guesswork. Talk to the experts, free.

Get 3 free quotes

You can save 70% on staff costs, whilst driving quality & growth. Connect with an outsourcing expert to see how outsourcing can transform your business.

Why choose us?
  • Independent and unrivalled expertise
  • We carefully match you from 3,000+ leading suppliers
  • Access to Outsourcing Savings Calculator & Report

Get Started

How many staff to outsource?

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.