The offshore vs onshore debacle has been going on for generations now, ever since both business models rose to popularity.
Offshore outsourcing has been a popular way for companies to cut costs without giving out a percentage of control to external third parties. On the other hand, onshore outsourcing refers to rebuking all offshore activities and relocating back to their original country or location.
Both business models are valid ways of expanding the workforce and acquiring new talents for the company. But the question is, onshore vs offshore — which one is better?
What is offshoring?
To expound on what has been mentioned, offshoring is the process of moving some or all business processes overseas. Some companies do it for the tax exemption, and some do it to expand their business into another country and territory.
In the simplest of terms, offshoring is moving business to less-developed countries in an attempt to cut costs effectively. Offshoring services to developing countries like the Philippines enables a business to take advantage of a global pool of talents at lower costs.
Offshore companies offer varied offshore services. It can range from IT services, accounting, and HR functions to marketing, sales, creatives, and contact center services.
What is onshoring?
On the opposite spectrum, onshoring is the act of contracting out parts of business activities to onshore companies in the same country or country of origin. By doing so, companies who engage in onshoring may stimulate the growth and development of local economies.
Offshore vs onshore outsourcing: Its advantages and disadvantages
|Offshore advantages and disadvantages||Onshore advantages and disadvantages|
|Globalization||Globalization (gone wrong)||Brand awareness||Lesser global reach|
|Special benefits||Cultural differences||Easier collaboration||Higher overhead costs|
Offshore advantage #1: Globalization
The practice of offshoring brings organizations somewhat “closer” to their overseas audience. Offshoring brings opportunities to locals of the country they choose.
Major conglomerates often have offices and branches all over the world to further their reach and connect with localities and regions in that area.
Names like Nestlé, Unilever, and Procter & Gamble have different “versions” of products to cater to locals.
Offshore disadvantage #1: Globalization gone wrong
Globalization is a double-edged sword.
It drives local businesses out since people would rather choose a name brand and a popular product over a locally made one.
Sometimes, there are cases in which companies who practice offshoring have disrupted local economies by driving local names out of business.
One infamous case of globalization gone wrong is the case of Nestlé disrupting biodiversity in African countries.
To combat this, the company came up with a solution, Nestlé Cocoa Plan, in 2009. It aims to supply Nestlé with 100% sustainable cocoa by 2025.
According to Afrik21, “this includes stopping cocoa-related deforestation, increasing farmers’ incomes, ensuring high-quality cocoa, and addressing supply chain issues such as child labor, gender inequality, and poor social conditions.”
Onshore advantage #1: Brand awareness
There’s no doubt that onshore companies have a bigger audience reach when it comes to local and regional audiences. Chances are, onshore companies have been a part of the local brand names that the general public is familiar with.
It’s just another bonus that they’ve decided to become 100% part of the local industry once again.
Onshore disadvantage #1: Lesser global reach
Unless the company has a huge following outside of their resident country, chances are that they are not very well-known overseas.
Onshore companies, by default, are businesses that went global but pulled out offshoring after some time.
Offshore advantage #2: Special benefits
These special benefits are usually about tax exemption. Local governments like in the Southeast Asia, give exemptions to offshore companies since they pull in revenue from foreign countries. Thus, pulling up the economy on an exponential scale.
Furthermore, offshoring companies offer cost-effective services, and these are just two of offshoring’s vital advantages.
Offshore disadvantage #2: Cultural differences and language barrier
Besides time-zone differences, there can be a bit of culture shock when an offshore company first lands in a foreign country. Unless they have allocated a big budget to move and relocate employees overseas, most just employ locals with the same expertise.
While having a diverse workforce is good, there might be some cultural differences that can hinder the development of the offshore team.
In terms of language barrier, offshoring to another country also means that the offshored dedicated team will not have the same native language.
Onshore advantage #2: Easier collaboration
It’s no surprise that collaborating with an onsite and onshore team is easier. Everyone is within reach and all of the team is working in the same place and at the same time.
The morale of onsite teams is higher than that of offshore teams. As research shows that camaraderie is stronger when the teammates are physically present.
Onshore disadvantage #2: Higher overhead costs
Offshore teams are, no doubt, one of the most cost-effective teams out there—next in line would be remote workers and freelancers.
If there’s one disadvantage that onshore companies can tackle right away, it’s the higher overhead cost.
For instance, if a company went onshore again, they have to hire (or re-hire) local talents from their location. They’ll need to invest time, effort, and money in sourcing, interviewing, hiring, training, and onboarding.
Not to mention the cost of physically expanding the production floor too. While both onshore and offshore companies offer the same services, offshore fees are much more cheaper compared to onshore.
Is nearshoring still relevant?
Nearshoring has led some countries to offer subsidies for businesses located in neighboring regions so they can meet those costs and retain growth at home.
The practice of nearshoring is just like offshoring—business processes are still being relocated but this time around, it’s somewhat nearer.
One prime example of it is the US and Canada nearshoring to Mexico, Colombia, Peru, and other countries in South America. Another one would be UK-based companies nearshoring their business processes to Ukraine, Poland, and other eastern European countries.
Offshoring jobs in 2022
Offshoring jobs in 2022 is made easier by business process outsourcing companies.
Business process outsourcing companies, mostly known as BPOs, are service providers. They assist businesses and corporations in offshoring and outsourcing their internal activities.
As we all know, BPO companies come by the dozen. It’s really up to the parent company to choose which one they would partner with.
Why onshoring is more expensive than offshoring
This is not to say that onshoring is a generally bad idea. But compared to its counterparts such as outsourcing and offshoring, it’s just a tad bit more costly to move operations back onshore.
To combat this, some businesses adopt other ways to cut costs and to expand their operations without it getting too costly.
Internal hiring, as most business owners know, is a tedious yet important part of successfully running a company.
Hiring is composed of human resources activities like sourcing for candidates, interviewing, training, and onboarding. These things can eat up time and effort fast, especially if the employee turns out to be a flunk for the position.
That being said, hiring the right candidate can pull the revenue up in the long run.
Training and onboarding
Training and onboarding were mentioned above and these two can be costly if a company ever decided to onshore their processes once more.
For instance, new hires need to be trained and onboarded before being sent to the production floor. As opposed to their more experienced counterparts, new hires aren’t pulling as much revenue into the company.
This bears repeating: overhead costs are expensive—even for major companies.
Overhead costs are made up of rent, utilities, the cost of physical workstations such as desktops, laptops, desks, chairs, and more. These can pile up faster than the management can imagine. Not to mention that most office supplies should be upgraded and/or maintained regularly.
Offshore vs onshore: The difference between onshore and offshore outsourcing
Onshore outsourcing and offshore outsourcing may sound similar to untrained ears but here’s one big difference between them.
To get things started on the debate that is offshore vs onshore, let’s get into the definition of outsourcing first. Outsourcing is the process of unloading some tasks and responsibilities to an external service provider.
In outsourcing, clients (partner companies) don’t really get to wholly control the process of which jobs are done.
In onshore outsourcing, partner companies will outsource their tasks to BPO agencies inside their country. On the other hand, offshore outsourcing means that businesses outsource their jobs to service providers outside of the country.
Managing an offshore vs onshore team
It’s not an easy task to manage any teams, much less if they are a distributed workforce. But most team managers don’t fret about it—instead, they channel that energy into making a productive environment.
In any team, communication is key to a productive and positive work environment.
Communication, as they say, is a two-way street. Team members (whether onshore or offshore) should feel that they can voice out any questions and concerns to their team managers and other teammates.
The same goes for team managers, they shouldn’t feel encumbered by unruly teammates that can’t take constructive criticism, especially regarding work.
Positive feedback and staff recognition are two of the most important elements of managing a team.
Staff recognition puts the spotlight on the best employees to make them feel seen and validated in the workplace. This motivates them—and others—to be more productive and efficient when working on projects.
Transparency in the workplace goes both ways, like communication.
Team managers should never withhold any information from their members, especially if it’s directly related to work or to a teammate, and vice versa. But of course, discretion is key.
Which is better onshore or offshore?
All that being said, the age-old question remains: which is better onshore or offshore? Is answering the offshore vs onshore worth it? The answer can be found within the company, to be exact.
Business leaders and the management can tell which of these they need more of. If onshoring is better for them, why would they try to offshore? The same goes for offshore ventures.
Employees should have a say in the decision too, as their work can be affected by this drastic decision.
Remember, good leaders never leave anyone in the dark.