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November Outsourcing Performance: 1,853 full-time jobs worth $55m

November continued to be a strong month for outsourcing inquiries.  The OA platform generated 1,225 inbound inquiries in November, which is up 10% on the previous month.

The inquiries came from 47 different countries, representing 26 different sectors.  There were 759 outsourcing quotation requests (up 19%) representing an estimated 1,853* full-time staff with an estimated outsourcing value of $55,590,000*. See all statistics in the Source Partner dashboard.

The annualized quotation inquiries amounted to an estimated total outsourcing value of $503,640,000* requesting a total of 16,788* full-time roles.

For November, the inquiry quality scores remain at all-time highs, with a 95.7% Validation Score and with 69.34% of the quote requests having a high-Quality Score. With the launch of the new dashboards (see below), we will be vastly enhancing the lead insights and analysis functions.  As a result, the lead quality and validation scores will also become more powerful.

Website traffic continues to drop slightly – as we head into the festive season – but we are confident of a significant rebound at the start of next year. The site generated 54,073 unique visitors (down 12.6%), and 190,976 page views for November.

*Conservative client value calculation: take the lowest end of their role request numbers, multiply by conservative top-line revenue of $1,250/role/month, multiplied by 24 months (conservative team lifetime value & duration)

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Enhancements

We will be launching an exciting client-facing dashboard in Dec 2021.  This dashboard will greatly enhance the outsourcing education and buying journey for the clients. See a preview of the dashboard below.

A new enhanced Source Partner dashboard will soon follow in Jan or Feb of 2022. The Source Partner dashboard will offer powerful new features and insights to help BPOs find and convert new clients.

Outsource Accelerator’s BPO directory is being ramped up to include 3,200 global BPOs. We are collating significant information about every BPO on the planet. We have enough data on each BPO to rank each of them.  This will become a new feature of the increasingly interactive – and powerful – BPO directory.

 

Validation & Quality scores – November

Key metrics for November

Total outsourcing inquiry value – (12 mo.)

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Total outsourcing inquiry value – (Nov. 2021)

 

Notable inquiries

OA generated over 40 inbound outsourcing inquiries for every day of the month in November. Of these, there were 759 quotation requests for the month.  Of those 759 requests, here are six interesting examples:

Outsourcing inquiry insights – Nov.

The Source Partner dashboard provides live analysis and deep-dive insight into the traffic and inquiries coming through. Some insights from this month:

Number of roles initially required

Clients typically start with a smaller requirement and then grow the team once they settle the team

Size of clients’ company

The inbound inquiries come from companies of all sizes – from startups to multi-national enterprise

Location of clients’ company

The client inquiries come from across the globe – typically from the high-cost English-speaking nations

Clients’ company sector

The client companies cover almost every sector possible, and the roles they seek are also very varied

OA website performance

The website performance for November has dropped. This is consistent with the general decline in traffic – and interest in outsourcing – as the year draws ta close and the festive season begins. However, we generally see a huge spike in interest again at the start of January – so we are preparing for this now.

Every month, OA continues to produce 200-400 new articles to educate and inform the business community about outsourcing – and to increase ranking with Google. Plus we are adding about 3,000 new pages to the BPO Directory over the next 2-3 months.  All of these pages are being indexed by Google, and they will all gradually contribute to an increase in traffic.

OA website acquisitions

Outsource Accelerator has recently secured a $1.5m equity-free fund with the purpose of acquiring other websites and external (internet) traffic. We are still looking for suitable web properties to purchase.

>> Read the full article here

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.