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Home » Articles » Effective strategies for managing an outsourced team, with tips from the expert

Effective strategies for managing an outsourced team, with tips from the expert

Managing an outsourced team can be a game-changer for businesses looking to streamline operations, increase productivity, and tap into specialized expertise.

However, to reap the full benefits of outsourcing, it’s essential to establish effective management strategies. In this article, we will explore key tips and best practices for managing an outsourced team successfully.

Also included are effective outsourced team management tips from Russell Meiselman, the President and Co-Founder of Clarkstaff.

Meiselman joined Outsource Accelerator CEO Derek Gallimore on the 441st episode of the Outsource Accelerator Podcast.

Strategies for managing an outsourced team

By implementing these best practices, you can overcome challenges, optimize productivity, and achieve outstanding results, regardless of geographical distance.

Build a solid foundation

Setting up a strong foundation is crucial when managing an outsourced team. By focusing on clear communication and well-defined roles, you can establish a framework for success.

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Establish clear lines of communication

Open and transparent communication is the backbone of any successful outsourced team. 

Ensure that communication channels, such as email, project management tools, and video conferencing, are in place.

Regularly schedule meetings to discuss project progress, challenges, and expectations.

Strategies for managing an outsourced team

So the basics would be clear lines of communication and reporting, you really need to identify who’s going to be the main point of contact for both teams.” 

… It’s really important to establish the point of contact on both sides upfront.”

Designate points of contact

When managing an outsourced team, it is crucial to designate specific points of contact on both the client’s side and the outsourced team’s side.

These designated individuals, such as project managers or team leads, act as the main communication channels between the two parties.

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By assigning dedicated points of contact, you establish a streamlined communication process. 

This clarity reduces the chances of miscommunication, ensures that important information reaches the right people, and minimizes confusion regarding responsibilities and updates.

Set performance metrics and targets

Measuring performance is crucial for both the outsourcers and the outsourced team. Establishing performance metrics and targets ensures alignment, quality output, and accountability.

“The point is, is clear performance metrics and targets is something that you need to have,” said Russell.

He added, “Obviously, training and development programs for both the outsourced and the local teams are important.”

Promote collaboration and team spirit

Fostering a sense of unity and collaboration between the in-house and outsourced teams is essential for achieving shared goals.

Promote an environment where team members feel comfortable sharing ideas, concerns, and feedback. Foster a culture of open communication to build trust and improve collaboration.

You can also organize virtual team-building activities, such as online games or video conference discussions, to create a sense of camaraderie.

These activities help strengthen relationships and enhance collaboration among team members.

Promote collaboration and team spirit

Provide training and development opportunities

Investing in the professional growth of your outsourced team is a win-win situation. It boosts their expertise, productivity, nd loyalty to the project.

Provide training sessions or workshops to enhance the outsourced team’s skills and knowledge. These programs can focus on specific areas relevant to the project, such as new technologies or industry trends.

Further, promote a learning culture by recommending resources, books, or online courses that can help team members upskill themselves. Encourage them to share their learnings with the wider team.

Effectively managing an outsourced team requires careful planning, clear communication, and a focus on collaboration.

By establishing a solid foundation, defining roles, setting performance metrics, promoting teamwork, and investing in training, you can maximize the benefits of outsourcing. 

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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