Labor shortage and high salaries turning businesses to offshore outsourcing

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The thriving offshore outsourcing industry is a natural consequence of the extraordinary rise of globalization. As the world became functionally smaller, companies realized that jobs could be done for a fraction of the price overseas, so instead of hiring from home, they turned to offshore labor.

Employers were previously limited to their local catchment area when looking for staff, but now, with the advent of online communications, remote work, and globalised workforces they have realised that they can employ highly qualified staff from across the world.  And they are up to 70% cheaper!

Pandemic creates tough climate for businesses

The pandemic has had a big impact on the way that the world works.  Initially it sent workers home – and businesses had to adjust.  Now, it seems that workers have grown comfortable  with their remote lifestyles, and don’t want to come back to the office. And once again, the businesses are having to adapt.

Employees seem to have mastered the art of work/life balance, and they’re choosing to work remotely over coming back to the office. 

“I think the pandemic has changed my mindset in a way, like I really value my time now,” Jonathan Caballero, a software developer, says to an NPR article about why employees are resigning during the pandemic. Employees are now demanding to work from home and are generally calling more of the shots.

Meanwhile employers are having to adjust to the pandemic’s ‘new normal’, try and keep their business afloat, while at the same time losing control over their own employees – and having to pay higher and higher salaries.

Not only are salaries high, but the total all-in cost of an employee keeps rising. According to the U.S Small Business Association, the total cost of employing someone costs around 1.25 to 1.4 times the salary. Businesses are struggling to make ends meet under the current conditions.

With offshore staffing, businesses are realising that if people aren’t coming into the office, then there is an opportunity for businesses to explore hiring staff overseas – for much cheaper than at home.

Pandemic creates tough climate for businesses

Skilled workers are available – for a fraction of the price

Despite the pandemic ravaging the economy, skilled employees are now in more demand than ever. Many employers only look locally for their staff, and so they see only a very limited supply and high costs.

The difficulty of recruiting and acquiring staff is magnified when lesser-known companies, in smaller lesser-known cities, are trying to attract talent, compared to the bigger companies in bigger cities.

In reality, there are millions of highly skilled, qualified, and competent workers just waiting to be part of the workforce. Highly skilled, professional talent, including accountants, developers, marketers, designers, architects and analysts are abundant, accessible overseas – and often for a fraction of the cost of a local employee. 

One of the benefits of offshore outsourcing is that employers can choose from millions of applicants – and salaries for professional graduates can start at around $500 per month. 

Skilled workers are available – for a fraction of the price

Access worldwide talent with offshore outsourcing

Offshore staffing is not necessarily for everyone.  There may be some downsides to outsourcing that might not resonate with some employers.

 For example, the offshore team will need to work remotely, and the operations might have to evolve a bit to accommodate a different team structure. But the vast majority of businesses find that these are easy adjustments to make, for the incredible benefits that they get.

When comparing the cost to hire an offshore worker to a local employee, businesses can save as much as 70% on their staffing costs – and this includes full employment, a-grade facilities and hardware, account management and support.

In the Philippines alone, there is a population of 110 million English-speaking people, and 700,000 new college graduates each year.  You can find highly skilled professionals across almost any sector and role.  

The opportunity for business is incredible.  Companies can now expand their talent pool beyond their geographical boundaries.  They can potentially access the best candidates out of a global talent pool of over 7 billion people globally—all thanks to offshore outsourcing.

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Philippines are typically 70% less than its
Western counterparts

Philippines United Kingdom Australia United States
Software Developer
$7,221
$39,913
$62,653
$81,994
HR Manager
$9,506
$46,669
$66,518
$78,007
Team Leader
$7,152
$31,174
$45,428
$75,823
Accountant
$5,959
$58,479
$67,190
$72,923
Copy Writer
$4,767
$52,088
$56,600
$62,653
Customer Service
$3,337
$22,137
$29,717
$35,275
Virtual Assistance
$2,285
$39,066
$42,240
$31,797
Select a role to view salaries
Philippines $7,221
United Kingdom $39,913
Australia $62,653
United States $81,994

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.