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Home » Articles » Empowering businesses with outsourced IT technical support

Empowering businesses with outsourced IT technical support

Introducing outsourced IT technical support to your business is like welcoming a team of superheroes ready to swoop in and save the day whenever technology troubles strike. 

Imagine having a group of expert technicians at your beck and call, armed with the latest tools and knowledge to keep your IT systems running well. 

Businesses rely heavily on technology to serve their customers effectively. Outsourcing IT technical support enables companies to trust in the expertise of a dedicated team to handle all technical needs. 

Let’s explore how outsourcing IT technical support through a firm like SixEleven can be a game-changer for businesses.  

Key services provided by outsourced IT technical support firms 

A number of IT technical support services can be outsourced, including:

Desktop and user support 

This service involves assisting end-users with hardware and software issues. IT professionals should always be ready to troubleshoot and resolve technical problems, minimizing downtime and ensuring smooth operations. 

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This round-the-clock service is particularly beneficial for companies that serve in different time zones. 

Desktop and user support 
Key services provided by outsourced IT technical support firms 

Network support 

Network support services focus on managing and maintaining network infrastructure. This includes:

  • Routers
  • Switches
  • Firewalls
  • Wireless access points

Many outsourcing firms also provide proactive network monitoring to identify and prevent potential IT issues. This allows firms to ensure that networks remain secure, efficient, and operational. 

Cybersecurity solutions

Cybersecurity in IT technical support addresses the protection of IT systems and data from threats and vulnerabilities. 

This can involve implementing any of the following security measures:

  • Threat detection
  • Vulnerability assessments
  • Regular security audits

Remote monitoring and management

With remote IT technical support, IT professionals can assist and resolve issues remotely. This service is often delivered using remote monitoring and management (RMM) tools. 

IT consulting 

IT consulting involves providing expertise and guidance on IT strategies, Infrastructure planning, and technology integration

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Consultants assess current systems to ensure that their clients make informed decisions regarding their IT and cloud infrastructure. 

6 Major benefits of outsourced IT technical support 

Here are some of the common advantages of outsourced IT technical support:

1. Cost savings

Outsourcing IT technical support can be cost-effective compared to maintaining an in-house team. It reduces the need for investments in infrastructure, equipment, and training. 

Additionally, outsourcing allows for predictable monthly expenses, as services are often provided on a subscription or pay-as-you-go basis. 

2. Access to expertise

Outsourced firms employ experienced professionals with specialized skills and knowledge in various areas of IT. 

Businesses can leverage their expertise to address complex technical challenges and stay updated with the latest technology trends. 

3. Focus on core competencies

By outsourcing IT technical support, companies can redirect their time, resources, and attention to core business activities. This will lead to better productivity, efficiency, and business growth. 

4. Scalability and flexibility

Outsourcing allows for scalable services, with organizations only implementing services according to their needs and growth trajectories. 

Whether a business is expanding its operations or downsizing, outsourcing enables flexible adjustments to IT resources without the hassles of hiring or layoffs. 

5. Improved response time and quality of service

Many outsourced IT technical support services offer round-the-clock assistance and help desk services. These aim to resolve technical issues promptly and minimize downtime. 

Continuous support is crucial for businesses operating in global markets or those with mission-critical systems that require constant uptime.  

6. Risk mitigation

IT technical support firms can help reduce risks associated with:

  • Technology failures
  • Cybersecurity breaches 
  • Compliance violations 

They apply proactive measures to identify and address potential risks before they escalate into significant problems. 

6 Major benefits of outsourced IT technical support 
6 Major benefits of outsourced IT technical support

SixEleven’s IT technical support solutions

SixEleven provides quality BPO solutions, including outsourced IT technical support.

With over 15 years of industry experience, SixEleven offers a range of services designed to enhance the efficiency and productivity of businesses across various industries. 

SixEleven’s IT technical support services have the following features:

  • 24/7 support 
  • Technical expertise
  • Incident management
  • Proactive monitoring
  • Network security
  • Scalability 
  • Effective communication

These solutions are characterized by the company’s commitment to excellence, reliability, and customer satisfaction. 

Reach out to them today to gain access to a trusted advisor and partner!


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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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