Avoid Offshore Disasters (How to Hire (Successfully)

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It’s another Gone Global Thursday! We’ve combed the internet to bring you the most compelling stories shaping global employment right now. Here’s what we’ve found…

How to hire offshore (successfully)

Hiring people offshore can be a nerve-wracking process. Often it feels like stepping into the unknown. Managing ‘foreign’ people from distant locations and alien cultures is scary!

Plus, outsourcing is plagued with too many stories of disappointment, failure, or worse.

No wonder people feel uneasy about the whole thing. No wonder many instead just stick to ‘standard employment.’

However, if you can master offshore staffing – the rewards are immense. It can transform your business. It’s worth enduring the learning curve.

To help you with the journey, I’ve listed 18 killer hacks for building the best offshore team – ever.

The killer offshoring hacks

  1. Source good people.
  2. Spend time to onboard and train properly.
  3. Don’t overpay, don’t underpay.
  4. Be clear on your needs for the business and needs for the role.
  5. Invest in your team.
  6. Make them feel psychologically safe to do their best work.
  7. Set clear expectations.
  8. Clear communication is vital.
  9. Ensure your operations, systems, tools, and communications are remote-compatible (ideally asynchronous-enabled).
  10. Use systems (SOPs, OKRs, KPIs, goals, and planning) to align your team. The best system is the system that works for your company.
  11. Set them up for success, provide the roadmap for them to achieve.
  12. Generalists are different to specialists – both have their pros and cons.
  13. Delegate, don’t abdicate.
  14. Building a strong team of multiple people will not happen overnight. Strong stable teams evolve over time.
  15. Lead by example, and practice servant leadership.
  16. Instill a strong culture and set clear ethical guidelines. 
  17. Set clear goals for the goals, ensure that everyone is aligned.
  18. Ensure alignment and cohesion between different people and teams within your company (especially when some are offshore).

Bonus: Understand that people and cultures are different. Accept that people are diverse in nature, communication, personality, and capabilities.

The killer offshoring hacks


You might notice that none of these tips are original. In fact, they’re all standard management fundamentals – for traditional employment.

That’s precisely the point!

I wrote the authoritative book on outsourcing – Inside Outsourcing (don’t worry, this isn’t a pug) – and I, too, noticed the similarities. Part 3 of the book deep dives into offshore management techniques. As I wrote this section, I realized that much of the advice is identical to running any business, any team, and working with any employee.

Realization: Running a successful offshore team comes down to fundamental (aka standard) management practices!

The one curve ball: Culture

The culture is different, though – and it can take considerable time to learn and master the nuances of managing people from a different culture.

I go deep into this in my book, but for now, suffice to say, the details matter. Understanding that different people work and communicate differently is critical. Subtle nuances reign supreme. And it can take considerable time to master the new paradigm.

However, as the world generally pushes toward workplace diversity, this principle applies across all workplaces anyway.

Offshore staffing may not be as different as we think.

The question for your business

Is the fear of the unknown holding you back from taking the plunge?

Read more thought leadership articles here:

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.