February Outsource Report: 918 inquiries, 2,196 full-time jobs worth $66m

February continued to be a strong month for outsourcing traffic and inquiries. In February, the OA platform generated 981 inbound inquiries, from 49 countries representing 25 different sectors.

There were 618 outsourcing quotation requests representing an estimated 2,196* full-time staff with an estimated outsourcing value of $65,880*. See all statistics in the Source Partner dashboard.

The annualised quotation inquiries amounted to a total outsourcing value of $632,340,000* requesting a total of 21,078* full-time roles.

Website traffic has also improved in February, with 62,868 unique visitors (up 0.4% – despite Feb having 3 days less than Jan) and 219,995 page views (up 6.53%).

*Conservative client value calculation: take the lowest end of their role request numbers, multiply by conservative top-line revenue of $1,250/role/month, multiplied by 24 months (conservative team lifetime value & duration)

Inquiry analysis

We have initiated a new client quality score protocol, and have retro-analysed the prior 14 months of inbound leads. The platform now assesses lead quality on a range of validation, quality and engagement metrics. For February, overall low-quality inquiries rose slightly to 9.09% from 8.24% in Jan.

Significant enhancements

OA Incubator and digital studio is launching! Outsource Accelerator has moved into a new state of the art office, and is building a TV studio to provide unparalleled outsourcing content and coverage.  The studio will offer in-person tours, webinars and education.

OA launched the new client dashboard in February. This is an interactive dashboard designed to help outsourcing inquiries browse their options and connect to outsourcing partners easier. The intention is to have the client inquiries spend more time on the website, further verify their needs, and progress further with their outsourcing journey – within one visit.

The Source Partner dashboard is also in development and will be taken live in 3-5 weeks from today. This promises to be an absolute game-changer for BPOs looking to grow their customer base. We will be opening up the waiting list and pre-sales soon.

Outsource Accelerator’s BPO directory is ramping up to include 3,200 firms globally. We are collating significant information about every BPO on the planet. We have enough data on each BPO to rank each of them.  This will become a new feature of the increasingly interactive – and powerful – BPO directory. A report collating all the data will be published in Q1 or Q2 of 2022.

There are a lot of exciting developments planned for 2022!

Key metrics for February

Total outsourcing inquiry value – (12 mo.)

Total outsourcing inquiry value – (Feb. 2022)

Notable inquiries

OA generated over 30 inbound outsourcing inquiries for every day of the month in February. Of these, there were 618 quotation requests for the month – here are six interesting examples:

Outsourcing inquiry insights – February

The Source Partner dashboard provides live analysis and deep-dive insight into the traffic and inquiries coming through. Some insights from this month:

Number of roles initially required

Clients typically start with a smaller requirement and then grow the team once they settle the team

Size of clients’ company

The inbound inquiries come from companies of all sizes – from startups to multi-national enterprise

Location of clients’ company

The client inquiries come from across the globe – typically from the high-cost English-speaking nations

Clients’ company sector

The client companies cover almost every sector possible, and the roles they seek are also very varied

Fast growth ahead

The entire industry is seeing sustained interest and growth right now. The perfect storm of COVID-induced remote working, labor shortages and rising salaries across the West, plus a normalization of online tools and digital work means that outsourcing is gradually becoming the norm, rather than the exception.