Home » Articles » Chatbot for healthcare in the digital world

Chatbot for healthcare in the digital world

Chatbot for healthcare in the digital world

The onset of the COVID-19 pandemic has turned the world into everything digital. Everything is suddenly right before your eyes, inside a mobile device, and just a simple click away. 

For the healthcare sector, they developed a new program to assist patients with mild to urgent needs: a chatbot, a software created with machine learning algorithms that render natural language processing (NLP).

Practitioners are beginning to invest in these AI-enabled tools due to their effective cost-cutting measures and accuracy in aiding users with their medical concerns.

For the past years, chatbots for healthcare have continued to connect patients with hospitalists for general diagnosis and treatment.

With the ever-evolving technology, chatbots utilized in the healthcare system can be further upgraded into smarter and more complex software that will dominate the industry and be the future of medical assistance.

What is a chatbot in the healthcare system?

In the healthcare system, chatbots are mainly used for patients to detect symptoms and issues, provide medications, and guide in scheduling appointments with physicians without needing to travel to the hospital.

Get 3 free quotes 3,000+ BPO SUPPLIERS
chatbot
What is a chatbot in the healthcare system

AI tools used in chatbots for healthcare have provided significant growth in the sector and convenience to users.

How does it exactly work? 

The program used in chatbots for healthcare provides ease to patients.

Artificial intelligence is programmed with an in-depth algorithm to respond conversationally to simulate real, human-like interaction and express empathy to users. This technological advancement even reveals that nearly 60% of users are enjoying using it. 

Advantages and disadvantages of chatbots for healthcare

Chatbots for healthcare also have advantages and disadvantages to assess:

Advantages

Availability

Emergencies can occur any time of the day, and your resident physician might not be available to tend to each of them. 

This is why chatbots are available around the clock to accommodate patients with their basic needs. From late appointment scheduling to urgent medical needs, chatbots are just a message away every time. 

Cheaper in all sense

Chatbots are relatively cheaper in costs because it lessens the demand to acquire more manpower and avoid overhead expenses. Since they are AI-generated programs, chatbots can already disseminate basic information and fulfill tasks without the intervention of humans. 

Get the complete toolkit, free

One way of saving money is outsourcing chatbot development. There are numerous talented professionals who deliver quality work at an affordable rate, and this is more budget-friendly than hiring an in-house employee.

Rapport-oriented

In healthcare, empathy is an important practice to alleviate the heavy weight of diseases, sicknesses, and treatments.

When utilizing a chatbot to converse with patients, a warm and friendly approach can instantly build rapport that will definitely come in handy when pointing out symptoms, predicting diagnoses, or digging up medical records. 

Chatbots for healthcare are programmed to be rapport-oriented to ease the doubts of patients and provide a sense of company, even only on digital platforms. 

online consultation
Advantages and disadvantages of chatbots for healthcare

Disadvantages

Data exposure

The innovations of technology can also pose risks in some instances. With the prevalence of hackers, information disclosed in chatbots can be leaked without the consent of users. 

Counteract this by assuring patients on your application or website. Post a healthcare data safety measure that includes resistance to system errors or data privacy breaches.

Additionally, you can dedicate a section of your page about user privacy and explain the potential risks and how ready your team is to address them. 

Trust issues

The various healthcare websites available on the Internet can confuse users about which one is the most reliable when consulting about symptoms and treatments.

This creates an issue of trust between you and your users that may result in a reluctance to converse with your chatbot.

Risk of incomplete or false assessment

Remember, chatbots aren’t real humans, they are just programmed to sound like one. In some instances, they can still malfunction and provide unclear or false help to users, especially when the concern is either too general or too specific.

The required assistance may not be attained and result in an incomplete or false assessment. Unfortunately, this can affect your company’s reputation negatively.  

Top healthcare chatbots you can try

Here are some chatbots for healthcare that you can check out: 

One Remission

Specifically targeted for cancer patients and survivors, this mobile app empowers users to stray away from relapse. It offers a comprehensive list of suggested nutrition, exercises, and practices that boosts users’ bodies and minds.

With One Remission, an online chatbot oncologist is also available 24/7 to cater to your patient’s concerns. 

Healthily

Formerly known as Your.MD, Healthily provides easy navigation of their application to beginners and avid tech savvies. This app also offers a free AI-powered symptom checker that lets users be aware of their possible conditions. 

Healthily provides users with a list of directories in their location when they’re in need of a pharmacy, test center, or clinic.

Ada Health

Launched in 2016, Ada Health stands strong in the digital healthcare provider industry with a 10 million user base. This AI-generated system delivers a fast assessment based on the indicated symptoms and is one of the most popular applications on the market.

Chatbot for healthcare eases the new normal system

Life after lockdowns are now the new normal system. With digitalization and outbreaks, chatbots for healthcare are indeed the solution to provide efficient and effective service while still practicing safety measures.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.