Incorporating artificial intelligence in the workplace is merely a threat to human employees. Rather, boosts their productivity and it even harnesses opportunities for collaboration.
Projected to be worth $267 billion by 2027, the global artificial intelligence (AI) market is indeed growing at such a robust rate, raising concerns about whether is would deem human beings irrelevant in the workplace. In fact, approximately 68.5 percent of college graduates think that the development of AI could either take their job away or make them irrelevant in the next few years.
But AI can offer many benefits for human connections and collaborations.
Adopting AI technology in the workplace frees up human employees’ plates from repetitive and recurring tasks. For example, while AI cannot take over conversations during a meeting, it can aid in taking notes and transcription. This way, people can focus more on the meeting while the note taking part is taken care of by AI.
The customer service industry can reap the benefits too. A survey from 2021 by Economic Impact and Genesys reflected that 65 percent of customer experience leaders who integrated AI technologies into their businesses acknowledged a significant increase in agent productivity. So not only is technology boosting collaborations in the workplace, but it’s also helping connections with customers, too.
At a time when most companies offer remote work options, video calls are essential. Incorporating AI can actually help with weak connections. It can offer stronger connections to avoid issues, keep collaborations smooth, and reduce file sizes. Even lighting and background can be altered through artificial intelligence to offer remote workers the office experience.
AI also boosts customer service through analytics tools to better understand specific audience. With this knowledge, online content like websites can be tailored to each specific customer, thus boosting customer engagement and loyalty. And AI chatbots can use this personalization to ensure that each customer’s needs are met — so human agents can devote their time to complex customer queries.
AI is also useful for decision making. AI assistants can be given criteria to aid with decision making by analyzing and identifying isolating factors.
Training calls for communication
Business leaders can implement AI technologies within training processes to establish connections and enhance collaborations.
There are many elements that can be enhanced by integrating artificial intelligence technology tools into businesses. And despite concerns that AI could take jobs, it can provide opportunities for increased human connections and engagement. And as a business leader, employees and customers can be kept happy, as well as the chance to boost the success of your business.