Simple Call

Having been founded in 2006, Simple Call Solutions is a business process outsourcing (BPO) company headquartered in New Jersey. All firm staff members have a background in law education and can provide call center services that speak to the legal field. 

As the company states on their official website, they are an innovative call center that works to bridge the communication gap between Hispanic consumers and English-speaking businesses. Although they specialize primarily in legal corporations and offices, they also serve various other sectors.

With 50 employees on their staff roster, Simple Call Solutions is considered a small-sized BPO by industry standards. However, their smaller size allows them to hone in on the unique service that they offer.

Staffing a company-wide call center comes with its own set of challenges. However, finding the resources to have a bilingual call center has its own set of struggles. Outsourcing the need to companies like Simple Call Solutions alleviates that stress.

In addition to taking a huge task off a company’s plate, utilizing a bilingual call service like Simple Call Solutions allows businesses to enjoy increased customer satisfaction and high profits. Having their needs cared for makes customers feel like they are essential to the company, and outsourcing this need allows for appropriate translation and assistance.

As a call center BPO specializing in the legal sector, Simple Call Solutions offers services targeted towards communication. Some of these offerings include:

• 24/7 Answering Service
• Translation Services
• 24/7 Customer Support
• Sales and Telemarketing Campaigns
• Bilingual Support
• Lead Generation
• Live Chat Operations
• 24/7 Help Desk
• Customer Retention
• Administrative Outsourcing
• Customer Satisfaction Support
• SMS services

It is important to note that the firm is constantly expanding on its services and continually adding more options to its roster.

Simple Call Solutions’ pricing

Due to the bespoke nature of the services provided by the firm, they do not offer generic pricing guidelines on their company website. However, they give a free two-week trial for new customers to see if the firm is a good fit for their needs. For further information and to secure a custom quote, it is advised to reach out to the company directly. 

One of the unique features of the firm is the experience and credentials behind each customer agent employed. To work at Simple Call Solutions, all staff members must have experience and knowledge in at least the following topics:

• Mass Torts
• Medical Malpractice
• Personal Injury

This type of expertise is unmatched between the firm and other BPOs in the field.

Dennis Fitzgerald (Founder and CEO)

Dennis Fitzgerald works at Simple Call Solutions in the role of Chief Executive Officer. Additionally, he is the founder of the firm. Having worked in the outsourcing field for over 20 years, he brings significant experience to the company.

As a small BPO, Simple Call Solutions packs a punch when it comes to servicing a specific and critical need in the sector they serve. There are few bilingual operations available, and the positive reviews the company holds show that they provide for their clients in the best way possible.

Simple Call’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.simplecallsolutions.com

LinkedIn http://www.linkedin.com/company/simple-call-solutions

Facebook https://www.facebook.com/SimpleCallSolutions/

In addition, you may email them at [email protected] or call (877)266-6341.