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Bolton Remote

About

Bolton Remote is used by some of the fastest growth tech companies in the country to solve the challenge of scaling CX & tech support teams. Founded in 2013, Bolton Remote is on a mission to deliver streamlined, transparent, and cost-effective services, bringing together great companies and great people to do great work. Since 2018, Bolton Remote has been recognized annually by the Inc. 5000 as one of the fastest-growing private companies in America.

Headquarters

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Public or Private

Private

Seats or staff

501-1,000

Revenue

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Industries

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Highlights

Alexa ranking

3,096,652

Domain Authority

32

Site traffic

38

OA ranking

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Glassdoor rating

-

CrunchBase ranking

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Details

Executive

Patrick Linton, CEO

Year Founded

2013

Countries of Fulfillment

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Sectors

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Contact information

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https://www.boltonremote.com

Social media

About Bolton Remote: Review and comparison

Bolton Remote offers BPO remote working solutions for SaaS companies. Customer solutions experience includes customer onboarding, technical support, customer success management, and much more. 

Founded in 2013 by Patrick Linton, Bolton Remote’s mission is to “deliver streamlined, transparent, and cost-effective solutions, bringing together great companies and great people to do great work.” 

Bolton Remote’s campuses operate 24/7, providing BPO solutions for customer success, data operations, and technical support. 

Bolton Remote Outsourcing

Bolton Remote is located in a booming tech hub in the financial district of Bonifacio Global City in Manila. The office has over 600 employees, and there are additional offices located in Santa Clara, CA, and Singapore’s Central Region. In addition, the company’s COO is located in Mount Maunganui, Bay of Plenty, New Zealand.

Bolton Remote’s BPO services and pricings

Bolton Remote’s clients can pick their own team members based on their specific requirements. Potential candidates are sent to the clients for review, and they are free to choose who they want to work for them. Pricing is based on the team member’s experience. 

Services offered are Customer Experience Solutions and Data Operations and include the following services:

Customer Experience Solutions

  • Seamless Customer Onboarding
  • Attentive Customer Success Management
  • Top-Notch Technical Support
  • Responsive Customer Support
  • Proactive Renewals Management

Data Operations

  • Increased employee productivity and satisfaction
  • “Humans-in-the-Loop”
  • Complete transparency and KPI tracking 
  • Industry-leading data compliance and security

Bolton Remote’s pricing

Bolton Remote’s pricing is based on a fixed hourly rate based on the team member’s experience and qualifications. 

How Bolton Remote outshines its competition

Bolton Remote offers great advice in its blog to help companies utilize its BPO and customer solutions services. Topics include What Should Tech Companies Look for in an Offshore Staffing Agency?, The Pros and Cons of Offshoring Your Customer Success Team, and How to Scale Your Startup’s Customer Success Team. 

Each blog post offers a “Let’s Talk” link, which provides in-depth details about the post’s topic. At the bottom of the link, there is a contact form that potential clients can fill out to request further information from a Bolton Remote Expert. 

Key executives

Patrick Linton (Founder & CEO)

Mr. Linton was an early-stage investor and founded this company in 2013. The company’s goal is to provide a better way for SaaS companies to acquire high-performing customer success teams. He has invested in other startup companies, such as OpenEnvoy, OnLoop, and outSOC. 

Megan Hermosillo (COO)

Ms. Hermosillo has been the Chief Operating Officer of the company since November 2020. She has a background in Marketing and International Relations and has worked in the Canadian market in companies such as Vision Critical and VANOC (Vancouver Organizing Committee).

Stephen Koh (Vice President of Finance)

Mr. Koh has been the Vice President of Finance at the company since 2019. His background includes financial management at companies such as Shriro Group and Kenon Holdings Ltd.

Bolton Remote reviews and comparisons

Bolton Remote is highly rated as a good place to work with a 3.6 rating on Glassdoor and a 3.4 rating on Indeed as well as a 4-star rating on Facebook. 

Bolton Remote’s contact information

Bolton Remote’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

References

https://www.crunchbase.com/organization/bolton-remote

Bolton Remote news, podcast & articles

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Bolton Remote videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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