About Bolton Remote: Review and comparison
Bolton Remote offers BPO remote working solutions for SaaS companies. Customer solutions experience includes customer onboarding, technical support, customer success management, and much more.
Founded in 2013 by Patrick Linton, Bolton Remote’s mission is to “deliver streamlined, transparent, and cost-effective solutions, bringing together great companies and great people to do great work.”
Bolton Remote’s campuses operate 24/7, providing BPO solutions for customer success, data operations, and technical support.
Bolton Remote Outsourcing
Bolton Remote is located in a booming tech hub in the financial district of Bonifacio Global City in Manila. The office has over 600 employees, and there are additional offices located in Santa Clara, CA, and Singapore’s Central Region. In addition, the company’s COO is located in Mount Maunganui, Bay of Plenty, New Zealand.
Bolton Remote’s BPO services and pricings
Bolton Remote’s clients can pick their own team members based on their specific requirements. Potential candidates are sent to the clients for review, and they are free to choose who they want to work for them. Pricing is based on the team member’s experience.
Services offered are Customer Experience Solutions and Data Operations and include the following services:
Customer Experience Solutions
- Seamless Customer Onboarding
- Attentive Customer Success Management
- Top-Notch Technical Support
- Responsive Customer Support
- Proactive Renewals Management
- Increased employee productivity and satisfaction
- Complete transparency and KPI tracking
- Industry-leading data compliance and security
Bolton Remote’s pricing
Bolton Remote’s pricing is based on a fixed hourly rate based on the team member’s experience and qualifications.
How Bolton Remote outshines its competition
Bolton Remote offers great advice in its blog to help companies utilize its BPO and customer solutions services. Topics include What Should Tech Companies Look for in an Offshore Staffing Agency?, The Pros and Cons of Offshoring Your Customer Success Team, and How to Scale Your Startup’s Customer Success Team.
Each blog post offers a “Let’s Talk” link, which provides in-depth details about the post’s topic. At the bottom of the link, there is a contact form that potential clients can fill out to request further information from a Bolton Remote Expert.
Patrick Linton (Founder & CEO)
Mr. Linton was an early-stage investor and founded this company in 2013. The company’s goal is to provide a better way for SaaS companies to acquire high-performing customer success teams. He has invested in other startup companies, such as OpenEnvoy, OnLoop, and outSOC.
Megan Hermosillo (COO)
Ms. Hermosillo has been the Chief Operating Officer of the company since November 2020. She has a background in Marketing and International Relations and has worked in the Canadian market in companies such as Vision Critical and VANOC (Vancouver Organizing Committee).
Stephen Koh (Vice President of Finance)
Mr. Koh has been the Vice President of Finance at the company since 2019. His background includes financial management at companies such as Shriro Group and Kenon Holdings Ltd.
Bolton Remote reviews and comparisons
Bolton Remote is highly rated as a good place to work with a 3.6 rating on Glassdoor and a 3.4 rating on Indeed as well as a 4-star rating on Facebook.
Bolton Remote’s contact information