ZimWorX

Verified profile
3.3/5 · Glassdoor
OA500 Global Outsourcing Firm Index, 2026 Source Partner - inactive badge
Company at a glance
Employee range
1000-4999
Company listing
Annual revenue
$100 mil. - $250 mil.
Company listing
Delivery countries
2
Company listing
Executive profiles
1+
Company listing

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Overview

ZimWorX company structure

We are privately owned B.P.O. co-founded (and co-owned) by J.W. Oliver Jr (American) and Ken Sharpe (Zimbabwean), who started the company to address high unemployment in Africa. ZimWorX is a fully registered and tax compliant LLC in the USA, we also have fully registered, and fully tax compliant subsidiary entities registered in our various staff locations in Zimbabwe, Zambia and Costa Rica.

Headquarters
440 US Hwy 377, Suite 1140, 76226, Argyle, Texas
Ownership
Private
Industries
Advertising & PR, BPO, BPO industry, Business Consulting and Services, Digital Marketing, Ecommerce, Financial Services, Healthcare, Hospitality, Insurance, IT Services and IT Consulting, Legal, Media Publishing, Payroll, Real Estate, Recruiting Staffing, Retail, SaaS, Software Tech/IT, Tech support

Details

Year founded
2017
Countries of fulfillment
Costa Rica, Zimbabwe
Sectors
Admin Support, Animation & Multimedia, Back Office Support, Customer Service, Data Analytics and AI, Digital & Content Marketing, Engineering & Architecture, Finance & Accounting, Full service BPO, Human Resource & Legal, IT Services and IT Consulting, Outsourcing Consultancy, Retail, Software & Application Development, Specialized BPO Vertical

Company data

Services & delivery

What they do

  • Call center
  • Full service BPO
  • Outsource consultancy
  • Staff leasing BPO

Industries served

  • Advertising & PR
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Media Publishing
  • Payroll
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Tech support
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Workforce & hiring

Scale & company milestones

Annual revenue

$100 mil. - $250 mil.

Company listing

Leadership & connections

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About ZimWorX: Review and comparison

ZimWorX is an outsourcing company that provides dedicated remote team members to international businesses. Founded in 2017, it is headquartered in north Texas in the United States and runs its delivery operations from outsourcing campuses in Africa and Central America. The company describes its model as “Team members as a Service”: clients add full-time staff who work only for them, without taking on the long-term commitments of traditional hiring.

The company recruits university-educated, English-speaking professionals and places them in client roles across sales, customer service and back-office work. Its listed capabilities include account management, customer service, inside sales and technical sales support, office and administrative support, marketing, media production, human resources, finance and accounting, information technology, logistics and computer-aided design, as well as custom roles defined by the client.

ZimWorX has built a particular focus on dental practice support. Its leadership page describes a team with a track record in dental operations, and its dental service covers work such as insurance verification. The company also has a revenue cycle management function, led by a VP of RCM, alongside roles for real estate, legal services, debt consolidation, accounting and finance, veterinary practices, residential and commercial cleaning firms, and background and employment verification companies.

Engagements follow a five-step process. After a discovery call, ZimWorX shortlists candidates from its talent pool, arranges video interviews with the client, supports the final selection and then manages onboarding. According to its website, no team member works from home, contracts are not long-term, and pricing is listed at USD 13 per hour for full-time dedicated staff. The company states that outsourcing with it can cut costs by up to 70%.

Delivery takes place from campuses in Harare and Victoria Falls in Zimbabwe, Lusaka in Zambia and Guanacaste in Costa Rica. The company reports that its operations are founded on Christian values and that it donates to Christian ministries, framing its model as creating career opportunities in the countries where it hires. Its leadership team includes J.W. Oliver, who holds the title of Visionary, and Rick Johnson as Chief Operations Officer.

ZimWorX suits small and mid-sized businesses, dental service organizations, healthcare and professional services firms that want full-time offshore staff in an office-based setting, with an interest in nearshore Central American or African talent pools rather than Asian delivery centres.

ZimWorX’s contact information

ZimWorX’s main headquarters is located in:

Headquarters location 440 US Hwy 377, Suite 1140, 76226, Argyle, Texas

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 940 748 1006.

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