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Telecom, Inc.

About

Professional Contact Center Services Based in the San Francisco Bay Area and in business since 1993, Telecom, Inc. is a premier provider of outsourced contact center solutions. Our combination of customized services, cutting edge technology and operational expertise enables our clients to increase revenue, reduce costs and build successful customer relationships. Intelligent Communications® means customized solutions.

Headquarters

-

Public or Private

Privately Held

Seats or staff

51-200

Revenue

$5 to $10 million (USD)

Industries

-

Highlights

Alexa ranking

46,113,632

Domain Authority

2.2

Site traffic

160

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Jonathan G. Martin, President & CEO

Year Founded

1993

Countries of Fulfillment

-

Sectors

-

Contact information

800-243-3101

http://www.telecominc.com/

Social media

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About Telecom, Inc.: Review and comparison

Telecom, Inc. is an innovative contact center and Business Processing Outsourcing (BPO) services provider headquartered in Oakland, California. The firm has provided customized contact center solutions since 1993.

This mid-size firm focuses on providing solutions for Business-to-Business and Business-to-Customer campaigns with their experience, skilled teams, and leading technologies.

Since its inception, Telecom Inc. has helped several start-up models and Fortune 500 companies. Its current business size is between 51 to 200 employees, and its last reported revenue is $9 million.

Telecom, Inc. Outsourcing

This firm prioritizes providing customizable contact center solutions that match companies’ marketing objects, reduce costs, and increase revenue. Telecom Inc. also uses several communication channels, including voice, email, mobile, and social media, to emulate a client company’s voice and support their customers.

Telecom, Inc.’s BPO services and pricings

Telecom Inc. is a dynamic outsourcing provider that offers the following services:

  • Order Processing
  • Inbound and Outbound Sales
  • Lead Generation
  • Customer Service and Engagement
  • Market Research
  • Appointment Setting
  • IVR
  • Online Services
  • Telemarketing
  • Self-Service Solutions

This firm also has experience supporting several industries, including hospitality, high technology, insurance, eCommerce, retail, professional services, direct response, government, and publishing.

Telecom’s BPO pricing

Telecom’s pricing depends on the client’s needs and business plans. Most of their plans include a prepaid monthly fee that remains consistent year-round.

You can also receive a free consultation and proposal by scheduling a meeting or filling out an online form asking about your service needs, an approximate timeframe, and the monthly volume of calls or work you’ll need to the firm to handle.

How Telecom, Inc. outshines its competition

Telecom Inc. takes pride in providing high-quality contact services for any business, regardless of its size or reputation. Some key takeaways for their success plans include:

  • Committing to customizable services that match their clients’ needs and adjusting them to their liking
  • Implementing quality assurance and extensive training to ensure teams provide accurate information to a client’s customers
  • Generating reports about contact statistics in real-time through their original software and modifying them for web access or format exporting
  • Hiring and training contact center teams about customer care skills, sales techniques, and project-specific goals
  • Taking a hands-on approach for helping teams grow and improve their BPO service skills

They’re also compliant with several state, federal, and international industry regulations, including PCI DSS, HIPAA, TCPA, TSR, CRTC, and SOC 2.

Key executives

Jonathan G. Martin (President and CEO)

Jonathan G. Martin has been Telecom’s President and Chief Executive Officer (CEO) since 2003. He has over 30 years of experience in the communication and call center industries.

Roffel Ferraz (COO)

Roffel Ferraz has been Telecom’s Chief Operating Officer (COO) since 2004. Ferraz is responsible for supervising the firm’s inbound team, managing the inbound accounts. She also has several years of experience working in the customer support industry.

Telecom, Inc. reviews and comparisons

Telecom Inc. is an innovative contact center and BPO services provider in the San Francisco Bay Area that provides its services to large and small companies nationwide. Although we don’t have extensive reviews for this firm, we recommend comparing it with other outbound contact centers emphasizing omnichannel communication and reading some of their testimonials.

Telecom, Inc.’s contact information

Telecom, Inc.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 800-243-3101.

References

https://www.glassdoor.com/Overview/Working-at-Telecom-EI_IE697949.11,18.htm

Telecom, Inc. news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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