Telecom, Inc.

Telecom, Inc. is an innovative contact center and Business Processing Outsourcing (BPO) services provider headquartered in Oakland, California. The firm has provided customized contact center solutions since 1993.

This mid-size firm focuses on providing solutions for Business-to-Business and Business-to-Customer campaigns with their experience, skilled teams, and leading technologies.

Since its inception, Telecom Inc. has helped several start-up models and Fortune 500 companies. Its current business size is between 51 to 200 employees, and its last reported revenue is $9 million.

This firm prioritizes providing customizable contact center solutions that match companies’ marketing objects, reduce costs, and increase revenue. Telecom Inc. also uses several communication channels, including voice, email, mobile, and social media, to emulate a client company’s voice and support their customers.

Telecom Inc. is a dynamic outsourcing provider that offers the following services:

• Order Processing
• Inbound and Outbound Sales
• Lead Generation
• Customer Service and Engagement
• Market Research
• Appointment Setting
• IVR
• Online Services
• Telemarketing
• Self-Service Solutions

This firm also has experience supporting several industries, including hospitality, high technology, insurance, eCommerce, retail, professional services, direct response, government, and publishing.

Telecom’s BPO pricing

Telecom’s pricing depends on the client’s needs and business plans. Most of their plans include a prepaid monthly fee that remains consistent year-round.

You can also receive a free consultation and proposal by scheduling a meeting or filling out an online form asking about your service needs, an approximate timeframe, and the monthly volume of calls or work you’ll need to the firm to handle.

Telecom Inc. takes pride in providing high-quality contact services for any business, regardless of its size or reputation. Some key takeaways for their success plans include:

• Committing to customizable services that match their clients’ needs and adjusting them to their liking
• Implementing quality assurance and extensive training to ensure teams provide accurate information to a client’s customers
• Generating reports about contact statistics in real-time through their original software and modifying them for web access or format exporting
• Hiring and training contact center teams about customer care skills, sales techniques, and project-specific goals
• Taking a hands-on approach for helping teams grow and improve their BPO service skills

They’re also compliant with several state, federal, and international industry regulations, including PCI DSS, HIPAA, TCPA, TSR, CRTC, and SOC 2.

Jonathan G. Martin (President and CEO)

Jonathan G. Martin has been Telecom’s President and Chief Executive Officer (CEO) since 2003. He has over 30 years of experience in the communication and call center industries.

Roffel Ferraz (COO)

Roffel Ferraz has been Telecom’s Chief Operating Officer (COO) since 2004. Ferraz is responsible for supervising the firm’s inbound team, managing the inbound accounts. She also has several years of experience working in the customer support industry.

Telecom Inc. is an innovative contact center and BPO services provider in the San Francisco Bay Area that provides its services to large and small companies nationwide. Although we don’t have extensive reviews for this firm, we recommend comparing it with other outbound contact centers emphasizing omnichannel communication and reading some of their testimonials.

Telecom, Inc.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website http://www.telecominc.com/

LinkedIn https://www.linkedin.com/company/telecom-inc/

Facebook N/A

In addition, you may email them at [email protected]elecominc.com or call 800-243-3101.

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