$100 mil. - $250 mil.
Dave Shapiro, Chief Operating Officer
About Premier BPO: Review and comparison
Premier BPO provides business process outsourcing (BPO) services, combining technology, professional expertise, and client needs to offer customized solutions to small- and mid-sized businesses in multiple industries.
Established in 2003, Premier BPO serves as a professional third-party service provider and outsourcing company, supporting specific business processes. These include marketing and sales support, back-office processes, call centers, information technology (IT) solutions, billing, customer service, and more.
Premier BPO aims to help clients by providing customized solutions to increase operational efficiency, reduce internal costs, and enhance customer satisfaction, leading to long-term customer relationships and higher profits. The current staff counts approximately 1000 members, and the company’s revenue is estimated at 25 to 50 million USD.
Premier BPO Outsourcing
Headquartered in Clarksville, Tennessee, Premier BPO is a global organization with 100 years of collective experience that outsources through onshore and offshore facilities from North America to Europe and Asia.
Premier BPO provides its services throughout the United States and has outsourcing facilities in China, the Philippines, and Pakistan. Its global footprint gives Premier BPO a unique advantage to partner with clients to reduce operating costs by up to 50%.
Premier BPO’s BPO services and pricings
Premier BPO outsources a wide variety of services for businesses in multiple industries. These vary in accordance to the industry, but generally they include:
- Contact Center and Help Desk services
- Customer account management
- Telecommunications equipment installation and update management
- Tech support
- External hosting for sensitive data
- Customer care lifecycle management
- Customer engagement and acquisition
- Remote backup and disaster recovery
- Custom-built software and additional IT solutions
- Medical claims processing services for the healthcare industry
- Data entry
- Order processing, management, and shipping processing for ecommerce businesses
- Web and mobile development
- Finance and accounting services
- Logistics management
Premier BPO’s pricing
On the Premier BPO website’s “About” page, the company states, “We provide global labor arbitrage to effectively cut down costs while increasing productivity … You can even get an estimated cost quote from our web ROI calculator.”
How Premier BPO outshines its competition
Premier BPO’s dedicated employees share the philosophy that “our customer’s customer is our customer.” Specialized teams focus on delivering customer excellence by seamlessly integrating Premier BPO’s tailored services with clients’ existing processes and becoming an extension of its clients’ businesses.
The organization promotes a partnership mentality to share risk and reward with clients. Premier BPO dedicates itself to increasing clients’ profitability, enhancing the quality and efficiency of existing processes, and offering high value beyond cost savings.
Mark Briggs (Chairman of the Board and CEO)
Mark Briggs has been Premier BPO’s chairman and CEO since the organization’s founding in 2003. Before co-founding Premier BPO, he was the CEO of ClientLogic Inc., now called Sitel Worldwide.
N. Reese Bagwell (Director)
Reese Bagwell has been in the company since 2003 as well. He previously worked at ClientLogic and before that he was the Co-Founding Senior Partner and Trial Attorney at Bagwell Law. He has a Doctorate in Law.
Premier BPO reviews and comparisons
Premier BPO’s many positive online reviews and testimonials repeated the following themes:
- It was immediately clear that Premier BPO would be a trusted partner.
- Premier BPO’s service is always top-notch, particularly during tough times, such as the current pandemic.
- Our revenue soared thanks to partnering with Premier BPO.
Premier BPO’s contact information
Premier BPO’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (931) 551-8888.