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Premier BPO

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About

Premier BPO LLC is a private, US enterprise that creates a synergy between personalized solutions, technology, and customer needs for exemplar Customer Service. Established in 2003, we strive to deliver end-to-end Business Process Outsourcing services to generate higher profits, reduce overall costs, and enhance Customer Satisfaction and loyalty.

What Premier BPO offers its clients

Premier BPO offers highly customized Back-Office and Contact Center programs for mid-size companies with an extremely consultative, “hands on” account management approach with an engaged senior management team.

How Premier BPO outshines the competition

Premier BPO not only provides high-quality, cost-effective services to handle Back-Office processes, but in addition to the pure base processes, Premier BPO provides consultative, analytic Business Intelligence derived from the results of the procedures performed. Utilizing Pareto methodologies, this business intelligence allows clients to improve processes or make decisions that will benefit their customers or P&L. This process improvement is part of Premier BPO’s value proposition and something that clients come to expect and benefit from.

Premier BPO company structure

Premier BPO is privately held, incorporated in the US, with a Senior Management team that has spent over 30 years in the BPO space.

Sample highlight service offering of Premier BPO

In addition to the typical per hour or per month pricing model, Premier BPO is willing to work on a risk/reward basis that compensates based on outcomes and results. This typically is put in place after a “pilot” period where Premier BPO learns all aspects of the program but in ultimately allows both Premier BPO and the client to be totally aligned in terms of goals.

Pricing

Example pricing (pending volumes):
Customer Service: $14 per hour
Tier I Tech Support: $15-$16 per hour
Tier II Tech Support: $17-18 per hour
Non-Voice, Back-Office support: $12-$14 per hour

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$25 to $50 million (USD)

Industries
  • Ecommerce
  • Financial Services
  • Healthcare
  • Others
  • Retail
  • Software Tech/IT
  • Telecoms

Highlights

Alexa ranking

8,988,476

Domain Authority

19

Site traffic

376

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Dave Shapiro, Chief Operating Officer

Year Founded

2003

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Software & Application Development
Contact information

(931) 551-8888

https://www.premierbpo.com

Social media

About Premier BPO: Review and comparison

Premier BPO provides business process outsourcing (BPO) services, combining technology, professional expertise, and client needs to offer customized solutions to small- and mid-sized businesses in multiple industries.

Established in 2003, Premier BPO serves as a professional third-party service provider and outsourcing company, supporting specific business processes. These include marketing and sales support, back-office processes, call centers, information technology (IT) solutions, billing, customer service, and more. 

Premier BPO aims to help clients by providing customized solutions to increase operational efficiency, reduce internal costs, and enhance customer satisfaction, leading to long-term customer relationships and higher profits. The current staff counts approximately 1000 members, and the company’s revenue is estimated at 25 to 50 million USD.

Premier BPO Outsourcing

Headquartered in Clarksville, Tennessee, Premier BPO is a global organization with 100 years of collective experience that outsources through onshore and offshore facilities from North America to Europe and Asia.

Premier BPO provides its services throughout the United States and has outsourcing facilities in China, the Philippines, and Pakistan. Its global footprint gives Premier BPO a unique advantage to partner with clients to reduce operating costs by up to 50%.

Premier BPO’s BPO services and pricings

Premier BPO outsources a wide variety of services for businesses in multiple industries. These vary in accordance to the industry, but generally they include:

  • Contact Center and Help Desk services
  • Customer account management
  • Telecommunications equipment installation and update management
  • Scheduling
  • Tech support
  • External hosting for sensitive data
  • Customer care lifecycle management
  • Customer engagement and acquisition
  • Remote backup and disaster recovery
  • Custom-built software and additional IT solutions
  • Medical claims processing services for the healthcare industry
  • Data entry
  • Order processing, management, and shipping processing for ecommerce businesses
  • Marketing
  • Web and mobile development
  • Finance and accounting services
  • Logistics management

Premier BPO’s pricing

On the Premier BPO website’s “About” page, the company states, “We provide global labor arbitrage to effectively cut down costs while increasing productivity … You can even get an estimated cost quote from our web ROI calculator.”

How Premier BPO outshines its competition

Premier BPO’s dedicated employees share the philosophy that “our customer’s customer is our customer.” Specialized teams focus on delivering customer excellence by seamlessly integrating Premier BPO’s tailored services with clients’ existing processes and becoming an extension of its clients’ businesses.

The organization promotes a partnership mentality to share risk and reward with clients. Premier BPO dedicates itself to increasing clients’ profitability, enhancing the quality and efficiency of existing processes, and offering high value beyond cost savings.

Key executives

Mark Briggs (Chairman of the Board and CEO)

Mark Briggs has been Premier BPO’s chairman and CEO since the organization’s founding in 2003. Before co-founding Premier BPO, he was the CEO of ClientLogic Inc., now called Sitel Worldwide.

N. Reese Bagwell (Director)

Reese Bagwell has been in the company since 2003 as well. He previously worked at ClientLogic and before that he was the Co-Founding Senior Partner and Trial Attorney at Bagwell Law. He has a Doctorate in Law.

Premier BPO reviews and comparisons

Premier BPO’s many positive online reviews and testimonials repeated the following themes:

  • It was immediately clear that Premier BPO would be a trusted partner.
  • Premier BPO’s service is always top-notch, particularly during tough times, such as the current pandemic.
  • Our revenue soared thanks to partnering with Premier BPO.

Premier BPO’s contact information

Premier BPO’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (931) 551-8888.

References

https://www.glassdoor.com/Overview/Working-at-Premier-BPO-EI_IE1277684.11,22.htm

https://www.crunchbase.com/organization/premier-bpo-inc

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Premier BPO videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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