Intelcia

Intelcia is a global outsourcing partner that has been empowering businesses for almost three decades. Founded in Morocco by a group of bold visionaries, Intelcia has grown into a world-class provider by combining talent, advanced technology, and efficient processes to deliver custom solutions that meet international standards.

The company supports organizations across industries through a full-service outsourcing model that allows clients to focus on their core business priorities. Intelcia offers a strategic blend of onshore, nearshore, and offshore capabilities, providing flexibility and scale across markets.

Its services span four main solution clusters: Multichannel Customer Experience, Business Process Outsourcing, IT Solutions, and Innovative & Consulting Services. Each area is designed to drive operational efficiency, improve customer interactions, and unlock growth potential.

Intelcia’s mission goes beyond performance. It is committed to making a positive impact on its clients, employees, and surrounding communities. That purpose-driven approach fuels its global expansion and bold ambition to become one of the top 10 outsourcing providers in the world.

Intelcia aims to reach €1.5 billion in revenue by 2025 as it expands its global expertise. Throughout this growth, the company remains rooted in the entrepreneurial spirit that shaped its beginnings, a legacy defined by transformation, innovation, and human connection.

Intelcia delivers global outsourcing solutions through a diverse, multilingual workforce spanning 17 countries. Backed by 40,000 skilled professionals, the company supports clients across Africa, Europe, the Americas, and the Indian Ocean. 

Its wide-reaching network allows Intelcia to offer tailored services that reflect the needs of today’s global consumers. The company’s strength lies in its ability to build meaningful, long-term partnerships through cultural diversity, operational agility, and deep industry knowledge. 

Rooted in values such as boldness, creativity, and solidarity, Intelcia consistently delivers high-performance solutions that drive innovation and elevate the customer experience on a global scale.

Intelcia’s leading outsourcing solutions consist of the following:

• CX Solutions
  
  • Sales & Retention
  • Customer Care 
  • Technical Support
    

• AI & Innovation
  
  • CX Consulting Services 
  • Innovative Tech Solutions

• IT Services
  
  • IT Infrastructures
  • Applications
  • Data & IA
  • Cloud Services
  • Cybersecurity
    

• Plug & Play Business Services
  
  • Lead Generation & Digital Advertising 
  • Quality Monitoring 
  • Recruitment & Payroll
  • Collection

Intelcia’s pricing

Intelcia offers customized pricing based on each client’s specific needs, scope, and operational goals. To learn more about available solutions and detailed cost structures, complete the contact form on the Intelcia website.

Intelcia stands apart through a strong commitment to values, a people-first mindset, and a relentless drive for innovation. The company combines human expertise and smart technology to deliver meaningful, results-driven solutions that adapt to modern business challenges.

Value-driven culture

Intelcia operates on core principles like ambition, optimism, and boldness. These values fuel a forward-thinking approach, empowering teams to break barriers and challenge norms in pursuit of excellence.

Human-centric excellence

Employees are at the heart of every solution. Intelcia fosters a supportive culture built on respect, trust, and empowerment, leading to stronger partnerships and better client outcomes.

Smart operations

Intelcia blends AI-powered tools with operational precision. It streamlines workflows and enhances productivity. This approach allows businesses to scale efficiently and adapt to changing demands.

Transparency and respect

Intelcia prioritizes open communication and long-term relationships. A foundation of goodwill and inclusivity creates an environment where collaboration thrives.

Inventiveness and agility

The company thrives on creativity and speed. Intelcia embraces new ideas and remains agile, consistently delivering customized solutions that help clients stay competitive in a fast-paced market.

Karim Bernoussi (CEO and Co-Founder)

Karim played a key role in transforming a local Moroccan contact center into a global outsourcing powerhouse. He brings decades of leadership experience and a bold vision focused on innovation, operational excellence, and international growth. 

Under his guidance, Intelcia has expanded across four continents and continues to evolve as a top industry player.

Intelcia’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.intelcia.com

LinkedIn https://www.linkedin.com/company/intelcia/

Facebook N/A

In addition, you may email them at info@unisonobpo.com or call 44 01324 231010Unisono.