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2.8/5 • Glassdoor rating


Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Mike Wood, Director of Talent Acquisition

Year Founded


Countries of fulfillment




Contact information


About Inktel: Review and comparison

Inktel Contact Center Solutions, often referred to as simply Inktel, is a leading Business Process Outsourcing (BPO) services provider headquartered in Miami, Florida, USA. The firm has been providing personalized call center solutions to companies across the United States since its founding in 1997.

Inktel works with Fortune 500 companies, online retailers, educational entities, and various other businesses to “provide a seamless, integrated customer service approach across communication channels.” 

Over the last 20 years, Inktel has expanded and established offices in Doral, Tamarac, Miramar, Orlando, and Indianapolis. The company currently employs between 1,000 and 5,000 people, and they’re committed to hiring and training the very best

Inktel Outsourcing

Inktel provides world-class customer support and data analytics services to businesses of a variety of sizes. They take pride in their ability to engage with customers across multiple platforms, including phone calls, email, text/SMS, social media, and online chat. They offer a proprietary omni-support solution platform called the Inktel Communication Exchange

In addition, Inktel ensures that their employees are as happy as their customers. They offer the Inktel Inkwell workplace wellness initiative to ensure that their employees are physically, nutritionally, and mentally well.

They make charitable contributions to the South Florida community and beyond through a variety of non-profit organizations. Their company values can be summarized using their STRIVE acronym:

  • Service
  • Tenacity
  • Responsibility
  • Integrity
  • Versatility
  • Entrepreneurship

Inktel’s BPO services and pricings

Inktel is an innovative outsourcing provider that offers the following services:

  • Customer support services across a variety of platforms
    • Phone calls
    • Text/SMS
    • Online support chat
    • Social media
    • Email
  • Customer support initiatives
  • Database management
  • Inktel Communication Exchange omnichannel support software

Inktel has experience serving the retail, e-commerce, consumer packaged goods, restaurant, education, and government industries. 

Inktel’s pricing

Inktel offers various BPO services to businesses, and pricing will depend on each business’s specific needs, size, and requested services. Clients can contact Inktel to request a free business assessment

How Inktel outshines its competition

Inktel seeks to be the BPO service provider of choice for businesses across a variety of industries. Their commitment to educating, training, and providing wellness initiatives to their employees is indicative of their dedication to service excellence.

Inktel believes that they offer the best services when their employees are equipped for success.

Key executives

Ricky Arriola (CEO)

Ricky Arriola is the CEO of Inktel and leads the team of Inktel executives. He is responsible for business development and oversees operations and corporate strategy. He has been awarded a variety of accolades throughout his career.

Christine Guzman (CFO)

Christine Guzman is Inktel’s CFO, overseeing all accounting, finance, payroll, and human resources operations at the company.


Inktel reviews and comparisons

Inktel is a large BPO services provider in the USA. While no reviews of Inktel are available at this time, the company’s services and prices can be compared to those of other multi-location, US-based, large BPO service providers.

Inktel’s contact information

Inktel’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 305-523-1100.


Inktel news, podcast & articles

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