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Inktel Contact Center Solutions

About

Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

1,412,607

Domain Authority

40

Site traffic

1,277

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Mike Wood, Director of Talent Acquisition

Year Founded

1997

Countries of Fulfillment

-

Sectors

-

Contact information

305-523-1100

http://www.inktel.com/

Social media

About Inktel Contact Center Solutions: Review and comparison

Inktel Contact Center Solutions, often referred to as simply Inktel, is a leading Business Process Outsourcing (BPO) services provider headquartered in Miami, Florida, USA. The firm has been providing personalized call center solutions to companies across the United States since its founding in 1997.

Inktel works with Fortune 500 companies, online retailers, educational entities, and various other businesses to “provide a seamless, integrated customer service approach across communication channels.” 

Over the last 20 years, Inktel has expanded and established offices in Doral, Tamarac, Miramar, Orlando, and Indianapolis. The company currently employs between 1,000 and 5,000 people, and they’re committed to hiring and training the very best

Inktel Contact Center Solutions Outsourcing

Inktel provides world-class customer support and data analytics services to businesses of a variety of sizes. They take pride in their ability to engage with customers across multiple platforms, including phone calls, email, text/SMS, social media, and online chat. They offer a proprietary omni-support solution platform called the Inktel Communication Exchange

In addition, Inktel ensures that their employees are as happy as their customers. They offer the Inktel Inkwell workplace wellness initiative to ensure that their employees are physically, nutritionally, and mentally well.

They make charitable contributions to the South Florida community and beyond through a variety of non-profit organizations. Their company values can be summarized using their STRIVE acronym:

  • Service
  • Tenacity
  • Responsibility
  • Integrity
  • Versatility
  • Entrepreneurship

Inktel Contact Center Solutions’s BPO services and pricings

Inktel is an innovative outsourcing provider that offers the following services:

  • Customer support services across a variety of platforms
    • Phone calls
    • Text/SMS
    • Online support chat
    • Social media
    • Email
  • Customer support initiatives
  • Database management
  • Inktel Communication Exchange omnichannel support software

Inktel has experience serving the retail, e-commerce, consumer packaged goods, restaurant, education, and government industries. 

Inktel’s pricing

Inktel offers various BPO services to businesses, and pricing will depend on each business’s specific needs, size, and requested services. Clients can contact Inktel to request a free business assessment

How Inktel Contact Center Solutions outshines its competition

Inktel seeks to be the BPO service provider of choice for businesses across a variety of industries. Their commitment to educating, training, and providing wellness initiatives to their employees is indicative of their dedication to service excellence.

Inktel believes that they offer the best services when their employees are equipped for success.

Key executives

Ricky Arriola (CEO)

Ricky Arriola is the CEO of Inktel and leads the team of Inktel executives. He is responsible for business development and oversees operations and corporate strategy. He has been awarded a variety of accolades throughout his career.

Christine Guzman (CFO)

Christine Guzman is Inktel’s CFO, overseeing all accounting, finance, payroll, and human resources operations at the company.

 

Inktel Contact Center Solutions reviews and comparisons

Inktel is a large BPO services provider in the USA. While no reviews of Inktel are available at this time, the company’s services and prices can be compared to those of other multi-location, US-based, large BPO service providers.

Inktel Contact Center Solutions’s contact information

Inktel Contact Center Solutions’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 305-523-1100.

References

https://www.glassdoor.com/Overview/Working-at-Inktel-EI_IE25870.11,17.htm

https://www.crunchbase.com/organization/inktel

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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