Influx

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Influx is a BPO provider headquartered in Australia.

3.3/5 · Glassdoor
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OA500 Top 200, 2026 Source Partner - inactive badge
Company at a glance
Employee range
1001-2000
Estimated headcount
Annual revenue
$100 mil. - $250 mil.
Company listing
Delivery countries
4
Tracked locations
Executive profiles
77+
Updated 28 Oct 2026
News items tracked
9+
Updated 23 Oct 2026

A deeper view of Influx

Senior leadership movement from OA Explorer.

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Executive backgrounds

Where Influx's executives worked before.

3%

of executives came from other outsourcing firms. 2 of 76 executives with a known career history.

  • Other outsourcing firms 2 3%
  • No prior industry tenure 74 97%

Each executive is counted once, under their most recent prior outsourcing employer. Counts are rounded by OA Explorer.

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Overview

Influx delivers brand-first service experiences from startup to scale. Founded in 2013, we’re bringing ‘on demand’ to customer support. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people.

“We founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so we wanted to do that work for them.”

What Influx offers its clients

Influx is a complete support operation that grows with you - providing speed, scale and flexibility to your support operation, 24/7.

Launch with 1-10 agents, then add headcount, channels, coverage arrangements or ticket scope, as you need it, using our simple, month to month service model.

All plans are month-to-month, with management and training included.

Customer Support, Done.

How Influx outshines the competition

Fully managed customer service that improves automatically. Simple pay per agent or pay per response billing model with 24/7 fast responses.

- All plans have management and training included.
- Pre-vetted agents provide authentic conversations at scale.
- Flexible solutions to fit your business needs.
- Hassle-free month to month format.
- Launch a team in 1 week.

Influx company structure

“We founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so we wanted to do that work for them.”

MICHAEL DE WILDT, CHIEF OPERATING OFFICER & CO-FOUNDER
LENI MAYO, CHIEF EXECUTIVE OFFICER & CO-FOUNDER
JODIE FIELDING, CHIEF DELIVERY OFFICER
RICK ALLAN, HEAD of ENTERPRISE

Localized leadership in all regions: Americas, APAC and EU.
Founding team still active after 10 years :)

Sample highlight service offering of Influx

- Fully Managed Part Time Agents starting at $800 per month.
- Pay-Per-Response ‘Support as a Service’ starting at $999 per month.
- Fully Managed Dedicated Support Teams starting at $2,100 per month.

Headquarters
8605 Santa Monica Boulevard # 63484 , 90069, West Hollywood, California
Ownership
Private
Industries
E-commerce & Retail, Technology & SaaS

Details

Year founded
2013
Countries of fulfillment
Australia, Germany, Trinidad, United States
Sectors
Customer Support - Chat, Customer Support - Email, E-commerce Support, Technical Support, Voice - Inbound

Company data

Services & delivery

What they do

  • Customer Support - Chat
  • Customer Support - Email
  • E-commerce Support
  • Technical Support
  • Voice - Inbound

Industries served

  • E-commerce & Retail
  • Technology & SaaS
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Workforce & hiring

Workforce composition

Rounded mix

Share of associated member profiles

Approximate distribution, rounded to 5 percentage points.

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Skills in the workforce

Selected skills
  • Customer Service
  • Communication
  • Customer Support
  • Problem Solving
  • Microsoft Office

Skills listed by people associated with Influx.

Selected self-reported skills.

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Hiring locations

Selected examples
  • CaliforniaUnited States

Selected hiring locations. Vacancies may have closed.

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Languages in demand

Selected languages
GermanSpanish

Multilingual hiring appears in the sampled job advertisements.

Languages in job advertisements; service availability may differ.

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Scale & company milestones

Annual revenue

$100 mil. - $250 mil.

Company listing

Leadership & connections

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Executive contacts

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About Influx: Review and comparison

Influx provides businesses with top-tier customer experience (CX) teams that operate remotely. These teams of customer service experts cater to companies aiming to expand and increase their size.

Its “support ops on demand” services are sought by brands and technology companies wanting to enhance the speed and flexibility of their support teams without compromising on quality.

Influx offers reliable and excellent customer service through a straightforward month-to-month payment system. 

Influx Outsourcing

Influx operates in over 123 cities worldwide and features 24/7 solutions that align with your brand. Its remote CX teams can also operate according to your specific time zone. 

This outsourcing provider aims to create customer experiences that can be rapidly scaled and tailored to match your unique vision, voice, and values, enabling you to concentrate on your future goals.

Influx’s BPO services and pricings

Influx offers comprehensive support operations solutions that are available whenever needed. 

Below are some of Influx’s featured services:

  • Support as a service – achieve 24/7 customer service coverage with the company’s quick and high-performing support teams, available on demand. 
  • Dedicated support teams – enhance the agility and responsiveness of your support operations by partnering with its experienced 24/7 support teams, who work on a month-to-month basis.
  • Customer support teams – maintain flexibility by utilizing Influx’s fully managed support operations, available across all communication channels and time zones.
  • Back-office support – increase your efficiency and productivity with its flexible back-office teams. Influx services help you optimize your business operations while following a straightforward month-to-month payment structure.
  • Enterprise call centers – create an omnichannel support team without the burden of high overhead costs. Influx’s fully-managed global support operation is designed to perform efficiently at scale from the very first day of implementation.
  • Sales team on demand – boost your sales pipeline and accelerate results by leveraging its sales teams on the market. Influx provides an additional layer of sales support, which includes management and training to ensure optimal performance.
  • E-commerce customer support – have omnichannel customer support that operates 24/7 and can be scaled up efficiently.
  • SaaS Support – Influx services provide speedy 24/7 resolutions for SaaS applications, resulting in increased lead generation, upselling opportunities, and satisfied users. 
  • Technical Support – recruit skilled support engineers to oversee various aspects of your operations, including essential quality assurance, network operations, and customized troubleshooting.

Influx pricing

Take advantage of Influx’s straightforward pay-as-you-go pricing model, which aligns costs with revenue. The plans include training and management, and there are no setup fees.

Contact Influx to receive a personalized quote.

How Influx outshines its competition

Influx strongly believes in the value of automation but also understands the importance of human connection. Thus, business growth should never come at the expense of the customer experience. 

Therefore, all of Influx’s services are designed to combine the human touch with exceptional technology.

Key executives

Leni Mayo (Chief Executive Officer & Co-Founder)

In addition to his founding role at Influx, Leni is a seed investor in companies such as 99designs, Hired, and SitePoint. He has also invested in Stripe, Sendle, Market Engine, Tzukuri, and several other companies.

Mikey De Wildt (Chief Operating Officer & Co-Founder)

Before co-founding Influx, Mikey worked as a consultant for NASA and created the Dropbox for WordPress Plugin. In terms of his personal life, he is passionate about kitesurfing.

Influx reviews and comparisons

The firm’s website offers plenty of client testimonials highlighting how other businesses use their services to help their companies to grow.

“Influx has made all the difference in our metrics and in the satisfaction of our customers. It’s a great solution.” – Natalie Fockel, Director of Customer Experience at Michael Hyatt & Company.

Influx’s contact information

Influx’s main headquarters is located in:

Headquarters location 8605 Santa Monica Boulevard # 63484 , 90069, West Hollywood, California

Further, you may virtually reach out the company through the following contact information:

Facebook
Facebook N/A

In addition, you may email them at [email protected] or call 6463694513.

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