View all outsourcing firms

Great Falls Marketing

3.4/5 • Glassdoor rating


Great Falls Marketing is a contact center that specializes in providing support for products in the health, wellness & beauty categories and has been in operation for going on 20 years. Year over year we have continued to grow our inbound, outbound, and customer service departments in all three locations in Maine. (Augusta, Auburn, and Westbrook)
With over 30 years of industry-leading experience, our team makes up just over 400 employees today and we have serviced over 400 clients over our tenure.



Public or Private


Seats or staff



$5 to $10 million (USD)





Michael Wilson, Executive VP and Chief Operations Officer

Year Founded


Countries of fulfillment




Contact information


About Great Falls Marketing: Review and comparison

Great Falls Marketing is a Maine-based contact center specializing in providing customer support for health, wellness, and beauty products. With over 30 years of industry-leading experience and more than 400 workers, Great Falls Marketing offers an expanding array of inbound, outbound, and customer service departments. 

Great Falls Marketing is dedicated to providing world-class telesales services that help build brands, encourage customer engagement, and maximize revenue derived from ad campaigns. And as a member of the Support Services Group family of contact centers, since January 2020, they have the reach and resources to tackle any company’s marketing needs.   

Great Falls Marketing Outsourcing

Great Falls Marketing is headquartered in Maine, with its headquarters in Auburn and two more locations in Augusta and Westbrook. With a large and talented team and over 400 clients, Great Falls Marketing is a growing business that offers remote and in-person positions for potential employees.

Great Falls Marketing’s BPO services and pricings

GFM is a dynamic marketing company that offers the following services:

Telesales Services which include:

  • 24-7 Inbound Sales
  • Maximize sales opportunities
  • Performance-based compensation
  • Digital Ads
  • Direct Response Sales
  • Direct Mail Sales
  • Short & Long Form Radio
  • Short & Long Form TV
  • Print Insert
  • Web Sales
  • Lead Capture
  • Script Writing
  • Build Brands
  • Upsell & Cross-Sell
  • Third-party programs
  •  In-house Quality Assurance Monitoring
  •  Continuous Sales Training
  •  Commitment to Excellence

Customer Engagement services include: 

  • Increasing Customer Lifetime Value
  • Order Processing
  • Chargeback Management
  • Refund Processing
  • Social Reputation Management
  • Brand Protection
  • Creating Customer Loyalty
  • Customer Retention Focused
  • Mail Processing
  • Customer Email Management
  • Live Webchat
  • Outbound to existing customers

Outbound Brand Ambassador services: 

  • Turn One-Time Shipments into Autos
  • Sell More of Your Products
  • Maximize Revenue Potential
  • Improve Customer Lifetime Value
  • Reduce Buyers Remorse
  • Reduce Refunds & Returns
  • Build Brand Loyalty

Great Falls’ pricing

With such a wide variety of services to offer, Great Falls Marketing’s pricing depends on what their clients want and need. 

Great Falls Marketing is well prepared to provide top-of-the-line marketing services at competitive rates with more than enough resources to take care of anything their client companies might require. You can contact them for a specific quote. 

How Great Falls Marketing outshines its competition

Preparation is everything at GFM. Before a campaign’s launch, their dedicated campaign management group works with clients to develop and test scripting, 800 voice prompts, back-end codes, order files, and reporting formats necessary for a successful campaign.

Great Falls Marketing helps their clients maximize the benefit of their marketing campaigns through a combination of world-class salesmanship and proactive pursuit of their client’s needs.  

Key executives

Scott MacCheyne (President and Chief Executive Officer)
Scott MacCheyne has played a significant part in every enhancement the company has made since 2000 and is one of Great Falls Marketing’s longest-tenured employees. He has 20+ years of experience in the information technology and teleservices fields. He is known for his high-energy management style, which drives results and pushes the GFM team to do better every day.


Mike Frautten  (Chief Financial Officer)
Mike Frautten has been with GFM since 2005. After years on the team, he partnered with Scott Maccheyne to buy the company in 2011. Mike earned his MBA in Finance from the University of Maine, and his analytical expertise and commitment to service are “second to none.” 

You can find out more about the Great Falls Marketing executive team on their site.  

Great Falls Marketing reviews and comparisons

Great Falls Marketing is an inbound-outbound marketing company and a member of the Support Services Group that focuses on “rigorous training, effective sales management, solid back-end systems, and accurate reporting.” 

With more than 400 employees and plenty of resources, GFM can provide marketing services that fit the needs of small, medium, or even large companies.   

Great Falls Marketing’s contact information

Great Falls Marketing’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800.221.8895.


Great Falls Marketing news, podcast & articles

No news, podcast & articles available for this BPO

Great Falls Marketing videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.