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Executive Boutique Call Center

About

Executive Boutique LLC is a US-owned and managed company. It was founded by experienced business executives who combined their backgrounds in information technology, law, finance, sales, and marketing to help small and mid-sized businesses be more competitive and profitable by providing them access to high-quality offshore contact center services.

 

What Executive Boutique Call Center offers its clients

Along with some of the most experienced Philippine contact center managers, trainers and HR professionals, we have assembled what we believe is the finest in contact center support services. Today, Executive Boutique offers tremendous expertise in training, customer service, technology, creative solutions, and problem-solving.

How Executive Boutique Call Center outshines the competition

All of our agents are college-educated and have excellent written and verbal communication skills. Each agent has completed many hours of telephone sales and customer service training in order to maximize results for your company. Our in-house team of trainers and quality assurance managers will work with your company to ensure that our agents have the knowledge and skills they need to successfully represent your client’s company to its potential customers.

Executive Boutique Call Center company structure

We are a privately owned PEZA corporation with American and Australian ownership serving small and medium-sized businesses in the US, UK, AU, CA, and Singapore.

Sample highlight service offering of Executive Boutique Call Center

We are celebrating our 10th anniversary in Cebu and have seen tremendous growth. Our customer loves our personal service and have grown with us to over 600 employees. We have expanded to our second location in Cebu IT Park and are looking forward to continued success.

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About Executive Boutique Call Center: Review and comparison

Executive Boutique is a call-center-based provider in Cebu City, Philippines that specializes in various BPO services. The company aims to boost overall performance and streamline processes to reduce overhead costs and operating expenditures.

This call center is HIPAA-compliant and has PCI DSS compliant partners, meaning clients have access to several trained professionals who can deliver specialty services. Executive Boutique services clients across the globe, including those in the United States, United Kingdom, Europe, and Australia.

Founded in 2008, the American and Australian-owned firm now generates about $66 million in revenue with steady growth. Executive Boutique has more than 350 employees operating out of its headquarters in the Philippines.

Executive Boutique Call Center Outsourcing

Executive Boutique prides itself on hiring and training the best professionals in the industry. The company promotes its extensive training, including the HIPAA-compliant team members.

Additionally, Executive Boutique features HIPAA-compliant software with data encryption that keeps sensitive information secure. The company also partnered with a PCI DSS-compliant call center to manage secure payment transactions.

Executive Boutique Call Center’s BPO services and pricings

Though Executive Boutique is a call-center based firm, it provides a wide range of BPO services across several industries, including:

  • Data entry
  • Claims filing and submission
  • Forms and contract processing
  • Data mining
  • General office tasks
  • After-hours and call overflow customer service support
  • Billing inquiries
  • Order processing
  • Customer retention
  • Live chat support
  • Appointment setting
  • Lead generation
  • Post-sales follow-ups
  • Surveys and market research

Executive Boutique also provides some technical support services to help streamline those needs. The company offers everything from software and mobile app support to software training and troubleshooting.

Executive Boutique’s pricing

Considering the range of services available, it’s not surprising that Executive Boutique does not provide pricing on the website. That said, they do offer a free quote if you reach out via the site.

How Executive Boutique Call Center outshines its competition

Executive Boutique emphasizes the HIPAA and PCI DSS compliance as setting the brand apart from the rest of the industry, but that’s not all they highlight. The company shines a spotlight on its talent and the advantages of partnering with a Philippines-based call center.

The firm claims to employ the best technical support and customer service agents in the industry. According to the site, clients can expect trained, college-educated, and performance-driven professionals with skill sets that match the client’s industry. 

Additionally, Executive Boutique gives back to the community through several partnerships. For example, the firm helped with disaster relief and even took a dentist to one school to apply fluoride treatments and educate them on oral hygiene.

Key executives

Trevor Michael (Managing Director)

With an extensive history in customer service, Trevor Michael developed strong management skills for the niche industry throughout the Philippines, New Zealand, and Australia. He also serves as President of Select Voicecom Philippines.

Executive Boutique Call Center reviews and comparisons

Though Executive Boutique lists several client testimonials on the website, there aren’t many reviews on other reputable sites. The company does have some positive reviews from current and former employees, but before signing up with them, you may want to do a comparison with other companies in the region.

Executive Boutique Call Center’s contact information

Executive Boutique Call Center’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 9147988028.

References

https://www.glassdoor.com/Overview/Working-at-Executive-Boutique-EI_IE1913204.11,29.htm

https://www.crunchbase.com/organization/executive-boutique

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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