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Airdesk

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About

Airdesk is a leading CX outsourcing provider nearshore for fast-growing companies.

We are seasoned operators from some of the largest BPOs globally with offices distributed across Florida, New York, Honduras, and Mexico. We have a diverse team made up of BPO veterans with experience of working with companies as large as Amazon, Virgin Group, and T-Mobile to small to medium size fast-growing companies. Our founders come from the BPO world, venture capital, and consumer companies.

We’re based in Altia Smart City in Honduras, which is rated the worlds best infrastructure for BPOs (see the video link below!).

Feel free to reach out and let’s collaborate to build an extension of your company.

What Airdesk offers its clients

At Airdesk we offer a wide variety of services, customized to fit your needs.

Contact Center Services
We can develop and deliver an elegant, cost-effective solution that is comprehensive to your needs (full Outbound, Inbound, Chat, Email, Text, and Social Media support) . Combined with our superb agent staffing practices and client advisory services, we can handle any range of your needs. Our services include training development for your team’s needs.

Customer Acquisition, Loyalty, and Retention
Bottom line – a good Customer Strategy pays off huge dividends in Market Share, Reputation, and Revenue. At Connect, we have the expertise you need to exceed your current performance in Customer Acquisition, Relationship Enhancement, and Retention.

Revenue / Profitability Enhancement and CRM Optimization
We can help you design and implement a plan that will balance your revenue growth and profit/margin needs with the needs of your customers. We also offer comprehensive receivables management services.

Contact us today to ask how to save up to 60% off your operational expenses!

How Airdesk outshines the competition

Upon establishing our BPO, we evaluated the providers and the market and have focused on becoming the premier provider in regards tot he following facets:

1. Upfront and all-inclusive Pricing: We offer an all-inclusive pricing model per hour. No onboarding costs, one-time fees or training costs. Getting set up with us is free.

2. Two-Week Pilot Program: Rather than require a long-term contract before seeing results, we offer a pilot program where clients can trial out the service before signing any contract at all.

3. Speed of getting started: We ensure that you can get up and running with 10 business days. This includes recruitment, training, and all other facets of onboarding a client.

4. Fully Managed Service: All supervisors, training managers, culture coaches, and admin will be a cost covered by Airdesk. We have a training manager that will create a training module to map your SOPs and workflows that can be used to train agents and ensure the highest quality.

5. Low Staff Attrition: Airdesk operates out of Altia Smart City, which is a state-of-the-art infrastructure made specifically for BPOs. Within the city, they have a recreational center called RecZen made for agents to ensure the highest quality of work life. Within RecZen, agents have access to a games room, gymnasium, music studio, and an in-house cinema, among other amenities. This has helped us in maintaining record low attrition so your operations are not disrupted by agents churning.

6. Tech Oriented: We leverage the most up-to-date tech stack when working with our clients. Whether it's communications (Slack), ticketing (Georgias, ZenDesk, Zoho), CRM (Salesforce, Kustomer), or Quality Assurance and reporting (MosaicVoice), we can help your team get set up on the right software to manager your operations or we can use your existing tools.

Airdesk company structure

Airdesk is a leading nearshore outsourcing provider for fast-growing companies specializing on CX, Sales, and EA's, among other roles.

We specialize in the following:

● Building remote teams
● Customer Service
● Sales
● Back-Office
● Virtual/Executive Assistants

Sample highlight service offering of Airdesk

We at Airdesk are confident that we will surpass your expectations, which encouraged us to be the only BPO that offers a 2-week trial program for you to try out the service.

After assessing how other BPOs operate, we decided to have an all-inclusive pricing model per hour. Even as we scale with you, your blended rate per agent remains the same (it won’t increase as we add supervisors, team leads, recruiters, etc as that will be on our cost structure). All agent healthcare benefits, amenities, insurance, equipment, etc (to ensure industry-leading retention) are provided at no additional cost to you.

No onboarding costs, one-time fees or training costs. Getting set up with us is free. The first charge from us will be for the first paid month you work with us.

Headquarters

10408 W State Rd 84, 33324, Davie, FL

Public or Private

-

Seats or staff

500 - 1,000

Revenue

-

Industries
  • Consumer Services
  • Ecommerce
  • Entertainment
  • Financial Services
  • Game Dev & Support
  • Healthcare
  • Hospitality
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Telecoms
  • Transportation
  • Travel

Highlights

Domain Authority

10

Site traffic

-

OA ranking

-

Glassdoor rating

4.0

CrunchBase ranking

-

Details

Executive

Jose Moreno, Executive Director

Year Founded

2021

Countries of fulfillment
  • Honduras
Sectors
  • Customer Service
  • Full service BPO
Contact information

(239) 214 8873 Ext. #800

https://www.tryairdesk.com/

Social media

About Airdesk: Review and comparison

Airdesk is a startup Business Process Outsourcing (BPO) company founded in 2021 that established a leadership team to deliver an outstanding customer experience.

Airdesk strives for a balance of associate, customer, and client satisfaction delivered by their team with an average of three decades of insights into all aspects of the BPO business culture.

This company believes in its people. They recognize their hard work and ensure that their employees receive development opportunities according to their skills and aspirations.

The core goal of Airdesk is to provide high-value expertise both for their employees and clients at an affordable price. They partner with world-class associates and top-rated technologies to help other firms and clients succeed.

Airdesk Outsourcing

Airdesk specializes in Business Process Outsourcing, Customer Care, and Solutions Development and brings maximum value to their clients by creating the optimum combination of people, leadership, and best tools.

Additionally, Airdesk delivers nearshore, customized, and optimized solution that tailors to clients’ needs saving 30% on operational expenses.

Airdesk’s BPO services and pricings

Airdesk offers a wide variety of services customized to fit their client’s needs and aligned with a firm’s business strategy:

  • Contact Center Services

Combined with their excellent agent staffing practices and client advisory services, Airdesk handles any range of contact center services.

Airdesk can develop and deliver excellent and cost-effective solutions for contact centers such as Outbound and Inbound, Chat, Email, Text, and Social Media support.

  • Customer Acquisition, Loyalty, and Retention

Airdesk believes a good customer strategy pays considerable dividends in Market Share, Reputation, and Revenue. That’s why they have acquired the expertise to exceed a client’s current performance in Customer Acquisition, Loyalty, and Retention.

  • Revenue/Profitability Enhancement and CRM Optimization

Airdesk can help design and implement a business plan and strategy to balance a firm’s growth, revenue, and profit margin needs. Additionally, they offer comprehensive receivables management services.

Airdesk’s pricing

Airdesk’s rates are customized and dependent upon each customer’s and clients’ sought services. Connect with them today to find out about service estimates and how they can help boost your business.

How Airdesk outshines its competition

Airdesk always ensures that it delivers the ultimate customer experience aligned with every business strategy. 

Their team is led by seasoned professionals from some industries coming together to create new and innovative solutions.

They have a championship road race team focused on ensuring everything is in place to achieve employees’ and clients’ success. Together, they have the mission to strive for excellence, associate development, and attain global responsibility.

Key executives

Jose Moreno (Executive Director)

Jose Moreno is an experienced BPO Operations Director with a successful history of working in the outsourcing/offshoring industry. 

He is also skilled in Startup and Operations Management, Customer Satisfaction, PCI and Data Protection Protocols, Contact Centers, Management, WFM, Leadership Development, and Business Intelligence.

Airdesk reviews and comparisons

“CONNECT has really helped us in our implementation and growth processes with their first-class systems and security available 24/7. CONNECT has done a fantastic job providing excellent staff with awesome abilities. I am looking forward to growing our business with them.”

–Amalia Mendoza, Logistics Manager 

  MSI Logistics

Airdesk’s contact information

Airdesk’s main headquarters is located in:

10408 W State Rd 84, 33324, Davie, FL

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (239) 214 8873 Ext. #800.

Airdesk news, podcast & articles

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Airdesk videos & images

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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