Influx delivers brand-first service experiences from startup to scale. Founded in 2013, we’re bringing ‘on demand’ to customer support. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.
Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people.
“We founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so we wanted to do that work for them.”
What Influx offers its clients
Influx is a complete support operation that grows with you - providing speed, scale and flexibility to your support operation, 24/7.
Launch with 1-10 agents, then add headcount, channels, coverage arrangements or ticket scope, as you need it, using our simple, month to month service model.
All plans are month-to-month, with management and training included.
Customer Support, Done.
How Influx outshines the competition
Fully managed customer service that improves automatically. Simple pay per agent or pay per response billing model with 24/7 fast responses.
- All plans have management and training included.
- Pre-vetted agents provide authentic conversations at scale.
- Flexible solutions to fit your business needs.
- Hassle-free month to month format.
- Launch a team in 1 week.
Influx company structure
“We founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so we wanted to do that work for them.”
MICHAEL DE WILDT, CHIEF OPERATING OFFICER & CO-FOUNDER
LENI MAYO, CHIEF EXECUTIVE OFFICER & CO-FOUNDER
JODIE FIELDING, CHIEF DELIVERY OFFICER
RICK ALLAN, HEAD of ENTERPRISE
Localized leadership in all regions: Americas, APAC and EU.
Founding team still active after 10 years :)
Sample highlight service offering of Influx
- Fully Managed Part Time Agents starting at $800 per month.
- Pay-Per-Response ‘Support as a Service’ starting at $999 per month.
- Fully Managed Dedicated Support Teams starting at $2,100 per month.