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Collection Effectiveness Index

Definition

What is the Collection Effectiveness Index?

The Collection Effectiveness Index (CEI) is a measure of the capacity of a business to recover its accounts receivable from customers. The collection effectiveness index calculates the sum of receivables collected time over the same time. Besides, the collection effectiveness index is significantly more reliable than the daily sales outstanding (DSO).

A CEI close to 80 percent or above suggests a highly successful selection method, while a CEI of about 50 percent and below is considered poor and should be further evaluated.

Importance of collection effectiveness index

The collection effectiveness index measures the amount obtained over a given time to the number of receivables available for collection over that time. A score close to 100 percent shows that the collection department has been very successful in collecting from consumers.

The outcome of your CEI estimate will provide you with actionable knowledge. First, it reveals the success of the team in receiving receivables. It also shows how easily receivables transform into closed accounts.

How to calculate the collection effectiveness index?

The collection effectiveness index is a method of measurement that measures the cumulative success of collection efforts over a particular time. Here’s how CEI estimation works:

Beginning Receivables + Monthly Credit Sales – Ending Total Receivables divided by Beginning receivables + Monthly Credit Sales – Ending Current Receivables

This quotient is then multiplied by 100.

 

What is the Collection Effectiveness Index
What is the Collection Effectiveness Index?
Outsourcing FAQ

What is Bookkeeping?

What is bookkeeping?

Bookkeeping refers to the process of recording transactions to general and special journals and posting these transactions to their respective ledgers. Bookkeeping is an important record-keeping function of financial accounting that is essential in a duly-registered business of any kind.

This should be done by applying generally accepted accounting principles (GAAP) and the Financial Accounting Standards Board (FASB) for US companies. 

The bookkeeping function consists of the first three steps of the accounting cycle: analyzing transactions, recording transactions in the general journal, and posting the transactions to the ledger. Most businesses outsource bookkeeping because hiring bookkeepers is expensive and most small-medium businesses don’t do large volumes of transactions per day.

Outsourcing bookkeeping

The bookkeeping function is best outsourced in order to keep administrative costs low while helping small businesses grow and become stable. Another advantage is that you are assured that you are working with a skilled and competent professional that has the appropriate experience and educational background for the job.

Outsource Accelerator provides you with the best bookkeeping outsourcing companies in the Philippines, where you can save up to 70% on staffing costs.

What are some of bookkeeping’s best practices?

Bookkeeping is one of the most important processes in a company. Here are some of the best practices in bookkeeping that you might want to consider:

Use the services of an expert

If you don't want to perform your own bookkeeping for any reason, you don't have to worry about it. There are a lot of vendors who can provide you with bookkeeping services.

If you choose to outsource your bookkeeping, you should look for a reliable and reputable freelancer or a company. Professional accountants can save you a significant amount of money in taxes because of their extensive knowledge of tax regulations.

Monitor expenses with accounting software

Your business budgeting should be thoroughly tracked down. Many companies document their expenses daily or weekly. They also save receipts to keep track of expenses.

Daily bookkeeping duties will take a lot of time if you don't have good core accounting software. As your firm grows, this load will only get heavier if you don't use technology.

There is a lot of time involved in daily bookkeeping tasks if you don't have suitable accounting software. If you don't employ technology, this burden will only rise as your company expands.

Get your finances under control

You may monitor your business's cash balances by comparing your bank account balance to the register in your accounting software. Use the software's reconciliation feature each month to ensure that you don't miss any duplications, circular reference transfers, or other irregularities.

Make preparations for taxes

The end of the financial year is a critical time to pay attention to your tax obligations. Your firm could be in serious tax trouble if you overlook business's expenses.

Preparing taxes in advance avoids any unpleasant surprises during the tax payment period. Use an accounting system that properly tracks all loans and revenue streams to ensure that your company is paying taxes on time.

What is Build-Operate-Transfer (BOT)?

What is Build-Operate-Transfer?

Build-Operate-Transfer is an arrangement found in the outsourcing industry and across other sectors in a technical sense, is a type of concession arrangement wherein ‘Entity A’ delegates the right to build and operate a particular project ‘Entity B’ within a certain period. 

This timeframe allows Entity B to recuperate their investment and profits while Entity A gets a more established business after the turnover.

The BOT setup is typical for government projects such as infrastructure. A common example would be the construction of expressways where the government gives the right to build and operate the expressway in favor of a private business. 

In return, the private entity shall finance the project and enjoy the revenues they can derive within the contract frame. After the given period, the private entity shall be obliged to transfer the ownership back to the government.

How Build-Operate-Transfer contracts work?

A private business is granted a concession by a government to finance, develop, and run a project under a build-operate-transfer (BOT) contract. Once the corporation has recouped its investment, the government assumes management of the project and runs it for a set amount of time.

In general, BOT contractors are organizations founded for a specific project and only for that reason. A single offtake purchaser often provides all of a contractor's revenue during the project period, when the project is being operated.

This may be a state-run or government-owned business.

Build-Operate-Transfer in outsourcing

A Build-Operate-Transfer arrangement enables entities with limited capital and financing to implement their projects with the help of another entity who is willing to start the project.

This type of outsourcing gives way to a broader range of resources and talent, which could contribute to a better and well-thought-out project - read our full BOT article for more information.

A BOT arrangement can take on many forms, but in its simplest and most common form, it is the mutual understanding that a BPO will help build a team and operations for a client and that one day, the client might take that team out on their own and incorporate, or become a 'captive'.

Outsource Accelerator can help set up your BOT arrangement with the outsourcing supplier to ensure that the best terms and prices are provided for your business.

What is Automated Clearing House (ACH)?

What is the Automated Clearing House (ACH)

Automated Clearing House (ACH) refers to a network of financial transactions that specializes in coordinating and clearing electronic payments and transfers. This is popularly known as direct deposit, direct pay, or electronic check. With this, high-volume payments or transfers can be processed easily.

The National Automated Clearing House Association (NACHA) currently handles this network in the United States since 1974 and the Bangko Sentral ng Pilipinas is its counterpart in the Philippines.

ACH payments in businesses

ACH payments in businesses are done through bank transfers from one’s business checking account to another. Payments are usually sent and received within three days. ACH fees may also apply, depending on the volume of transactions done.

Outsource Accelerator provides you the best outsourcing companies in the Philippines, where you can save up to 70% on staffing costs. We have over 3,000 articles, 200+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

What is What is business process outsourcing?

What is Business Process Outsourcing BPO?

Business Process Outsourcing (BPO) is the delegation of business processes to an external service provider to a nearby or farther location. BPO uses various technology-enabled services to optimize the delivery of services.

Some of the usual outsourced business functions are the following.

Payroll Accounting Human resources Customer service Sales Marketing

In the case of content providers, these could mean hiring writers, remote editors, or virtual assistants.

BPO speeds up processes and enhances efficiency. Companies that outsource some of their business processes use their time on core services and competencies.

With this shift in focus, companies improve their current processes which may result in improved customer satisfaction. BPO helps companies divert their resources to more critical business strategies.

Often, companies find it impractical to hire a full-time position in-house because of the cost associated with doing so. Outsourcing services can also help them save costs and resources in hiring suitable employees.

How does Business Process Outsourcing work?

Business process outsourcing happens when a business taps a third-party service provider to operate some of its internal processes. Such ‘processes’ include customer service, accounting and finance, or sales.

It is different from hiring an agency to do specific tasks, as the outsourcing provider (BPO) is more concerned with the ongoing production of labour-intensive tasks, instead of the higher-level strategy and guidance.

Now, business process outsourcing has broadened and is more akin to staff augmentation, or staff leasing.

What are the benefits of business process outsourcing?

There are many benefits to outsourcing, as well as some downsides and risks. The common benefits include:

Cost savings

Companies can enjoy savings of up to 70% by leveraging the salaries and costs in countries such as the Philippines and India.

Global market

Businesses get to access a bigger pool of talent that can fit their requirements. They can have better options in hiring employees since they are not limited to what is available in their home countries.

Global presence

At the same time, business process outsourcing opens clients to global trade opportunities. They can establish their global presence and expand more easily to other locations since they already have operations in the area.

Flexible workforce

BPO reduces internal local compliance obligations including providing additional office spaces to employees. Instead, organizations can hold their business operations on a remote setup, most usually having their teams in an office provided by the BPO firm.

Leverage skill

Companies cannot always do everything on their own. BPO enables them to leverage the skills of other specialist companies on more complex tasks such as accounting and IT.

Focus

Lastly, BPO enables organizations to focus on their core business functions. This is since most of their non-core business operations are done with the help of a reliable service provider.

Business process outsourcing examples

The business process outsourcing sector is a vast industry, generating over $200bn annually, and employing millions of people worldwide.

BPO can be seen in different forms and contexts, from hiring single staff to getting an offshore team. Some examples of BPO include:

Big enterprise

Facebook and Uber outsource many of their operational functions, including content moderation for Facebook, and customer service for Uber

Medium-size businesses

A medium business with 50-500 staff might outsource the labour-intensive accounting and finance functions to a team in the Philippines.

Small business and entrepreneur

It is common for small business owners to have a Virtual Assistant (VA) working for them full time and remotely from the Philippines.

What are the different types of BPO?

The type of business process outsourcing can be characterised by their specialisation, location, and size.

Generalist or specialist BPOs

Business process outsourcing is in the human resources and professional services sector. However, their services extend across all industries. The majority of BPOs are generalists, in that they offer a full range of professional services.

Meanwhile, some specialise in certain verticals such as the following.

Legal process outsourcing

Legal process outsourcing deals more with delegating legal processes and compliances to legal firms in another area.

Knowledge process outsourcing

Meanwhile, knowledge process outsourcing enables companies to outsource knowledge-related work including research and development, innovation, and creatives.

Location

Business process outsourcing typically operates from developing nations such as the Philippines, India, and Colombia. They typically have cheaper cost-of-living and bigger populations. Different locations offer different advantages.

Size of BPO

The bigger BPOs employ more than 250,000 people. They are huge, global operations. Medium-sized BPOs range from 500-5,000 staff and offer a full range of services. The smaller BPOs might have 1-500 people.

Functions of business process outsourcing

Collectively, business process outsourcing provides any kind of staffing solution. Common functions of BPO include:

Finance and accounting

Outsourced finance and accounting services help businesses manage their books, monitor cash flow, and keep up with corporate income tax compliances without fuss.

Healthcare

Healthcare outsourcing, meanwhile, organizes various back- and front-end functions done for the healthcare and insurance industries.

Creative and content

Creative services outsourcing covers everything from post-production of Hollywood movies to newspaper and website content.

Tech, IT and development

IT outsourcing involves delegating network management, web and app development, and cybersecurity protection to IT firms in different countries.

Sales & customer support

Some BPO providers specialize in sales and customer support for pre- and post-sales transactions. This helps companies meet the expectations and demands of their customers, keeping them satisfied even after their purchase.

Marketing

BPOs and marketing firms can help in ongoing marketing, communication and branding activities for their clients. This helps them attract more suitable leads in a cost-efficient way.

Talent and HR

Businesses can delegate HR, recruitment and compliance to professional employer organizations to maximize recruitment and workforce management.

Administration

Generalist BPOs help organizations accomplish general business administration and operational activities. This includes data entry, appointment setting, and other related functions.

Supply chain management

Lastly, e-commerce stores benefit from outsourcing supply chain management to manage warehouse and delivery processes.

Top BPO companies in the world’s top outsourcing hubs

A wide range of business process outsourcing companies in different parts of the world provide utmost services to their Western and local clients. Many of them even earned recognition by award-giving bodies due to their performance in both their roles and their level of care for the employees.

Check out the top BPO companies in several outsourcing destinations below.

Top BPO companies in the Philippines Top Indian BPO companies Top South African BPO companies Business Process Outsourcing (BPO) services

With the rise of new offshore outsourcing locations, companies can have better options in terms of location and services they can delegate. However, finding a suitable BPO company can be a daunting task to be done on their own.

Good thing advisory services such as Outsource Accelerator is there to help them.

Outsource Accelerator is the most trusted source for independent information & advisory for Business Process Outsourcing (BPO). We have over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,500+ BPOs from different locations.

Outsource Accelerator's offerings make it easier for clients to learn about, and engage with, business process outsourcing companies worldwide.

Want to learn more about outsourcing? Check out the Inside Outsourcing book as well as the Inside Outsourcing book review today!

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.