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VeriCall Contact Centres

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About

Meet VeriCall ‘The Challenger BPO’​: VeriCall distinguish ourselves from historic outsourced contact centres with a modern approach to sales and service which embraces information technology practices that avoid the costs and complexities of traditional outsourcing.

A unique blend of artificial intelligence, robotic process automation and mobile and digital orchestration technologies enable us to easily deconstruct and re-engineer your current processes and customer journeys – helping your brand keep pace with change and demand.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

30

Site traffic

46

OA ranking

-

Glassdoor rating

2

CrunchBase ranking

-

Details

Executive

Adam Taylor, Chief Executive Officer

Year Founded

2007

Countries of fulfillment

-

Sectors

-

Contact information

44 203 455 2222

https://www.vericallsolutions.com

Social media

About VeriCall Contact Centres: Review and comparison

VeriCall is a Gold Award-winning contact center and Business Process Outsourcing (BPO) services provider located in London, England. The agency embraces best practices for information technology to lower costs and simplify the process compared to traditional outsourcing. They formed in 2017.

This BPO company prides itself on offering unsurpassed customer service that stretches “across all your communication channels, such as social media and live chat, via our Omni-Channel solutions.”

In just a few short years, VeriCall built itself up to become the UK’s largest directory inquiries contact center with 68% of the market share, leading to an 800% increase in staff due to new business flooding in. They currently employ 449 people and have an unknown revenue, estimated to be less than $5 million. 

VeriCall Contact Centres Outsourcing

The firm goes to great lengths to ensure that it always utilizes top-notch customer service. The extra effort guarantees customers that inbound and outbound call center services will improve response time through access to 24/7 contact, which generates more leads and improves sales.

The agency also understands how critical data protection is for a BPO call center. All BPO services operate according to the Payment Card Industry Data Security Standards (PCI DSS), including payments made via Social Media.

VeriCall Contact Centres’s BPO services and pricings

VeriCall is a robust outsourcing provider, and its services include:

  • Omni-Channel CX solutions
  • Multi-platform payment technology
  • Pippa the PA (virtual customer support 24/7 call handling service)
  • Secure Social Media payments
  • PCI payments
  • Real-Time Speech Analytics

VeriCall’s pricing

VeriCall reveals very little about pricing, likely due to customers having different needs and scales of operation. 

There is only one mention of pricing referring to their virtual customer support service, Pippa the Pa, which operates on a Pay As You Go (PAYG) model.

Furthermore, their explosive growth since opening their doors in 2017 indicates that clients see good enough returns to justify the cost. 

How VeriCall Contact Centres outshines its competition

The agency has a set of core values that it calls its “Mission Statement,” which has led to its award-winning success. On their official website, it reads as:

  • Customer-focused for the best experience
  • Streamlined and simplified for both staff and customers
  • Innovation and always striving to improve
  • Teamwork translates to customer success
  • An emphasis on integrity that values people and gives back to the community
  • Having the goal of being the best in the business
  • Commitment to all goals
  • Being socially and ecologically responsible

Key executives

Adam Taylor (CEO)

Adam Taylor has served as VeriCall’s Chief Executive Officer (CEO) since its inception in 2017. Taylor already had over ten years of management experience before launching the company. Core values include being dedicated to excellent customer experiences and maximizing revenue.

Andy Fletcher (CFO)

Andy Fletcher has served as VeriCall’s Chief Financial Officer (CFO) since April of 2020. Fletcher brings a particular set of specialties to the table—Mergers & Acquisitions, Start-Ups, fundraising, IPO, plc Board level experience, and international experience.

VeriCall Contact Centres reviews and comparisons

There are no reviews for VeriCall currently available, and BPO’s are a very competitive industry within the UK. We recommend comparing them to other competitive similar-sized companies.

VeriCall Contact Centres’s contact information

VeriCall Contact Centres’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 44 203 455 2222.

References

https://www.crunchbase.com/organization/vericall

https://www.glassdoor.com/Overview/Working-at-VeriCall-EI_IE3602027.11,19.htm

VeriCall Contact Centres news, podcast & articles

No news, podcast & articles available for this BPO

VeriCall Contact Centres videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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