About Red Bank Call Center: Review and comparison
Red Bank Call Center is a family-owned call center located in Spring Lake, New Jersey. Founded in 1954 and helmed by the Doremus and Bibber families, they offer 24/7 live answering services to their clients.
They have served a wide variety of clients, ranging from technology service providers to medical organizations, real estate firms, dispatch agencies, and beyond. Though they are smaller than some of their competitors, bringing in less than $5 million in revenue annually, their lean operations allow them to pass down savings to their client base without sacrificing high-quality, personable service.
Red Bank Call Center Outsourcing
A point of pride for Red Bank Call Center is the value they place on human interaction and brand continuity. All of their staff is U.S.-based and are trained on client services, problem-solving measures, and founding principles. This allows them to effectively and efficiently address concerns on the very first call.
Unlike some competitors, Red Bank Call Center provides support for a large amount of smaller businesses doing $10 million in annual revenue or less. This means they are well-prepared to assist companies without extensive business infrastructure, bolstering client brand authority and improving their reputation in terms of customer service.
Red Bank Call Center’s BPO services and pricings
Red Bank Call Center specifically focuses on providing customer support on inbound calls. The handling of these calls is tailored to the requirements of the client. Elements of these packages include:
- Customer Support
- Lead Capture
- Order Taking
- Message Management
Because of the way Red Bank Call Center handles client relationships, they can structure your service agreements to fit your specific needs and make alterations to the arrangement as needed.
Red Bank Call Center’s pricing
The price you pay for service through Red Bank Call Center can depend on a number of factors, including variables such as outreach volume, hours, specific services, HIPPA considerations, and more. The best way to find out how much a package might cost you is to reach out to them directly.
How Red Bank Call Center outshines its competition
Part of what makes Red Bank Call Center an exceptional BPO is the emphasis they put on making sure you’re satisfied with their services. They demonstrate this by providing:
- 24/7 support or set-hour support
- No hold time for any callers
- Guaranteed HIPPA compliance where necessary
- Custom contact settings using email, SMS, and voice calls
- Integration with existing web processes
The fact that their workforce is based in the U.S. also provides a competitive advantage for U.S.-based companies seeking to market their operation as such and take advantage of tax credits. In terms of ROI, they state on their website that some of their clients have seen increases of as much as 1000 percent.
Charles Doremus (President)
Charles Doremus has been the President of Red Bank Call Center since 1998. In addition to his duties there, he is also the owner of Aiken Saddlery, a supply store for horse owners and riders.
Red Bank Call Center reviews and comparisons
Red Bank Call Center tends to retain their clients thanks to their superior service and personal touch. Their services have been described in reviews as reducing client costs through the elimination of overtime and making clients feel supported in the ways that matter most to them.