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Tactical Business Services

1.7/5 • Glassdoor rating


TBS Global, or Tactical Business Services, is one of the leading BPO companies in the world. It was conceptualized to provide seamless, tactical and scalable outsourcing solutions to its local and international customers. The company believes in saving costs for the customers, while increasing their efficiencies and effectiveness.

TBS Global is based in Sydney in Australia, and has various other operation centers across the Asia Pacific and Africa. The company employs a highly skilled team of outsourcing staff, who provide world-class BPO and call center services. TBS specializes in providing solutions for back office and customer relationship management, so that the customers can reap huge benefits.

TBS Global is involved in providing customer helpdesk services, tele sales, lead generation, SMS services, VAS helpdesk, Live chat, email ticketing, order process management, content management, ticketing management, transcription services, etc. In short, the company handles almost all the back-end requirements for its customers.

TBS Global stands apart due to its high level of secured process management, customized solutions, agile management strategies, data protection services, along with the system protection methods.

With its unique and innovative processes, TBS Global has made its mark as the leading business process outsourcing service provider.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Sohan David, Founder and Director of Operations and Strategy

Year Founded


Countries of fulfillment




Contact information

(+61) 2 8006 1827

About Tactical Business Services: Review and comparison

Tactical Business Services is an Australian-owned company that provides innovative BPO solutions customized to clients’ business needs. 

Sohan David founded this company in 2004 to fill a gap in the global outsourcing market. TBS Global’s current size is 51 to 200 employees, and its headquarters are in Sydney, Australia.

TBS Global focuses on process management services for clients and works using strategies that focus on: need, environment, enterprise, and deployment. 

“Need” involves evaluating business goals, understanding the implication of change management, process documentation, and outlining downstream impact. The environment strategy includes industry trends, barriers and hurdles, competitor impact, and go-to-market strategy. 

Enterprise involves determining solutions, mitigating risks, and developing solutions. Its deployment strategy relates to KPI measures, the measure of success, and the post-implementation review of other processes.

Tactical Business Services Outsourcing

TBS Global has more than 16 years of experience in business process management. It offers its clients access to its professional and skilled resources. The company further provides automation solutions to the front and back offices, such as live chat support, email ticketing, IVR outbound, and inbound call platforms, and personnel management.

The company mentions that it can assist the logistics and transportation industry in reducing operation and resource costs by as much as 42%, meaning that clients don’t have to stress about excessive capital expenditures to keep the business running.

Tactical Business Services’s BPO services and pricings

Tactical Business Services is a process management company that offers the following services:

  • Back Office Logistics (3PL): Includes shipment process, track and trace, document retrieval, invoice management, carrier track and trace, and OCR option
  • Back Office Lending and Factoring: Assessment, underwriting, pricing, asset services, and automation solutions
  • US Tax Management: Management of resale tax certificate, use tax, sales tax, depreciation, and form 5472 process
  • Software Solutions: Include use tax solution, transaction identifier, and reseller certificate management

Tactical Business Services’ pricing

Tactical Business Services pricing is determined by the kind of service chosen and the business needs. The pricing can be hourly or fixed monthly.

How Tactical Business Services outshines its competition

Tactical Business Services is a leader in business process management because of:

  • Developing essential tools and systems for process and service improvement 
  • Mitigating problems associated with internal expansion
  • Maintaining standard operating procedures
  • Creating process flows
  • Having access to highly skilled professionals

This company also operates 24 hours daily thanks to their various offices located in different time zones.

Key executives

Sohan David

Sohan David is the founder of Tactical Business Services. He is an expert in financial management, business processes, and operations. His skill set includes reporting management, compensation and reward recognition management, and customer service management. 

Tactical Business Services reviews and comparisons

Tactical Business Services provides outsourcing solutions to logistics, financial, and telecommunication industries. TBS Global Facebook page shows that at least two people have recommended it. There are currently no reviews for this company. However, you can compare it with other companies that offer business process management in the Philippines, Australia, and South Africa.

Tactical Business Services’s contact information

Tactical Business Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+61) 2 8006 1827.


Tactical Business Services news, podcast & articles

Tactical Business Services videos & images

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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