RSVP

RSVP (RSVP (Media Response) Ltd) is a UK call centre and business process outsourcing company headquartered at One Canada Square in London’s Canary Wharf. Founded in 1988, it describes itself as the UK’s oldest call centre, and it provides omnichannel sales and customer service support to clients across the UK and Europe.

The company’s defining feature is its workforce. For more than 30 years RSVP has employed professional actors and performers in its call centres, on the basis that trained actors deliver empathetic, intelligent conversations. The company stresses that this is not a gimmick but the core of how it differentiates on quality and communication.

RSVP’s service range covers outsourced customer service and customer support, a 24/7 multilingual omnichannel call centre, live chat, video call support and secure call handling. On the sales side it offers outbound call centre outsourcing, telemarketing, lead qualification, sales outsourcing and customer lifecycle management, helping clients acquire new customers and maximise sales from existing and lapsed ones. Back office support, administrative support, outsourced credit control, customer onboarding and data segmentation complete the portfolio.

The company also runs proof of concept testing and customer service best-practice testing, and it is a Freshworks partner. Its technology combines its own proprietary systems, including the Paform CRM and a secure real-time online reporting portal, with licensed SaaS tools for workforce management, case management and omnichannel handling, tailored to each client.

RSVP has operated in Canary Wharf since 1996. Its Centre of Excellence programme, also housed in One Canada Square, lets key anchor clients host their service operations there and co-work alongside the RSVP team. The company also offers home working as well as nearshore and offshore options.

According to the company, it has around 500 staff and is trusted by more than 60 clients. Case studies on its website include Audible, Abel & Cole, Virgin Wines, Manchester City, Mercedes-Benz and Direct Wines.

RSVP serves companies in FMCG, e-commerce, fintech, luxury goods, travel and leisure, and retail. It suits brands that want a UK-based, quality-led partner for customer acquisition, retention and customer care, particularly where the tone of each conversation matters.

RSVP’s main headquarters is located in:

Level 7, One Canada Square, E14 5AA, London, Greater London City of London

Further, you may virtually reach out the company through the following contact information:

Website https://www.rsvp.co.uk

LinkedIn https://www.linkedin.com/company/rsvp-media-response-ltd/

Facebook N/A

In addition, you may email them at [email protected] or call 0800665400.