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EastWest BPO

4.5/5 • Glassdoor rating


EastWest BPO is an established Call Center and BPO company the primarily caters to SMEs. We customize programs specifically for the client and are flexible. We work for your needs.

What EastWest BPO offers its clients

We are easy to deal with, and we value client relationships above all else. Our pricing is flexible and competitive. We dedicated account managers to your project and highly regard quality as our number one priority.

How EastWest BPO outshines the competition

Quality, Pricing, Relationship, Communications is our top assets. We are flexible and we can accommodate customers' requests.

EastWest BPO company structure

We are a privately owned corporation. 100% Filpino owned. Since 2009.

Sample highlight service offering of EastWest BPO

$8/hour call center work. Seat lease $150/month. Shared Call 40 cents per minute. Data entry non-voice work $5/hour


Freluz Bldg. Dolores Intersection, Jose Abad Santos Avenue, 2000, San Fernando, Pampanga

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Consumer Services
  • Ecommerce
  • Food & Beverage
  • Healthcare
  • Media Publishing
  • Retail



Mark Escueta, Managing Director

Year Founded


Countries of fulfillment
  • Philippines
  • Customer Service
  • Full service BPO
Contact information


About EastWest BPO: Review and comparison

EastWest BPO provides call center and other BPO services for small and medium-sized enterprises. They design their solutions individually to meet each client company’s specific needs and goals. 

The goal of this BPO service provider is to cut costs for their client companies and provide them with more time to focus on their core services or products, expand their businesses, and provide high-quality customer satisfaction.

EastWest BPO Outsourcing

EastWest BPO offers top-notch BPO solutions to clients in the following industries:

  • Online Marketplace
  • Retail
  • Healthcare
  • Automotive
  • Cloud Services
  • Insurance
  • Direct Response TV

This BPO provider has four locations: Virginia and Atlantic City in the U.S., and Manila and Pampanga in the Philippines.

EastWest BPO takes pride in providing solutions that are not in the “one size fits all” mold. Instead, each service package is carefully tailored to meet a specific client’s outsourcing needs.

EastWest BPO’s BPO services and pricings

EastWest BPO offers the following outsourcing services

Call Center/Voice Support

  • Sales and Retention
  • Customer Service
  • Chat and Email Support
  • Technical Support
  • Lead Generation

Software Quality Assurance

  • Software Testing
  • Test Automation
  • Performance Testing
  • Mobile Software Testing
  • Security and Penetration Testing

Data Processing

  • Data Entry
  • Encoding
  • Call Transcription

Software Development

  • Mobile Development
  • Custom Application Development
  • Payment Gateway API
  • eCommerce
  • API Development
  • Software as a Service
  • Software Integration
  • Internet of Things

Digital Marketing

  • Social Media Support
  • Branding
  • Search Engine Optimization

Back Office Processing

  • Document Data Imagine Capture

EastWest BPO’s pricing

Because EastWest BPO’s services are individually tailored for each client, the pricing for service packaging varies depending on the specific needs of each client. For a consultation and quote, contact EastWest BPO.

How EastWest BPO outshines its competition

EastWest BPO stands out among its competitors because of three central aspects of its approach to providing BPO solutions.

First, this BPO service provider is client-centered. Instead of trying to fit clients into a pre-packaged service module, EastWest BPO carefully evaluates each client company’s needs and goals and designs a solution package specifically tailored for that client.

Second, this BPO solution provider is technology-driven. It utilizes the most effective, cutting-edge tech available to ensure results that help each client company achieve its full potential.

Finally, EastWest BPO is talent-focused. The rigorous recruiting, vetting, hiring, and training processes this company employs ensure that it can offer top-level talent to help client companies meet and exceed their goals.

Key executives

Mark Escueta, Managing Director

Mark Escueta has served as managing director of EastWest BPO since January of 2005. He obtained his bachelor of science degree in information systems from Ateneo de Manila University in 2001. He has also worked as a vice president, COO, and CTO of various companies. He has also been the owner of Echo Systems since March of 2005.

EastWest BPO reviews and comparisons

Clients give EastWest BPO high marks for the carefully customized nature of their BPO solutions. They also note that the EastWest BPO staff is highly educated and well-trained.

EastWest BPO’s contact information

EastWest BPO’s main headquarters is located in:

Freluz Bldg. Dolores Intersection, Jose Abad Santos Avenue, 2000, San Fernando, Pampanga

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 7578375626.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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