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3.4/5 • Glassdoor rating


Konecta nace en 1999 como una empresa dedicada a la externalización de procesos de negocio y contact center, creciendo exponencialmente hasta convertirse en una multinacional con una plantilla de más de 70.000 profesionales, que asume como propio el negocio de sus clientes y lo convierte en el centro de su estrategia.

Con presencia en diez países: España, Portugal, Marruecos, Argentina, Chile, Colombia, México, Perú y Brasil, la Compañía ofrece servicios en tres continentes a sus más de 300 clientes de sectores como el financiero, asegu­rador, utilities, eCommerce & Retail, telecomunicaciones y administraciones públicas, aportando soluciones que garantizan una óptima experiencia en el ciclo de relación con el cliente final al permitirle interactuar con las marcas a través del canal de su elección.



Public or Private


Seats or staff



$10 mil. - $15 mil.





Marelvis Navarro, Director of Human Management

Year Founded


Countries of fulfillment




Contact information

54 362 467 02 00

About Konecta: Review and comparison

Konecta is a business partner, contact center, and Business Process Outsourcing (BPO) services provider headquartered in Madrid, Spain. The company has been working with clients to offer connection services and the best outsourcing experiences on a global market since 1999.

Konecta is all about “people connecting with people,” striving to be a leading international provider of customer service experiences, solutions, and options. Konecta works to meet the specific needs of every client, excelling at adaptation when the situation requires it.  

The company started in Madrid in 1999. Since the first days of its incarnation, Konecta has grown to include locations worldwide, including Argentina, Brazil, Chile, Colombia, Morocco, Mexico, Peru, Portugal, and the United States. 

Konecta Outsourcing

Konecta is a BPO provider that works with clients of various sizes and industries. The company employs experts in the business of customer relations, working to deliver nothing but the best to help clients increase revenue, productivity, and customer loyalty. Konecta is all about efficiency and offers that expertise to every client. 

At Konecta, the commitment to corporate responsibility is as important as every other feature that drives the business. The company works towards building a business model that’s responsible, sustainable, and honoring its community and society as a whole. 

Konecta’s BPO services and pricings

Konecta earns the trust and loyalty of its clients by providing the best services possible at an affordable price. The company wants to set itself apart by its benefits, working towards excellence and effectiveness. Those services include: 

  • Marketing & Sales
  • Customer service
  • Legal 
  • Collections
  • Field marketing
  • CX consulting
  • Digital Marketing
  • Cloud contact center
  • AI & big data
  • Back office
  • TIC
  • Automation
  • BPO
  • Optimization 

Konecta offers clients exclusive access to a team of experts who work closely with each client to understand their business and create solutions that meet specific needs. Konecta works with clients in various industries, including public administration, automotive, editorial, media, education, retail, health, and telecommunications. 

Konecta’s pricing

To provide clients with the best services at the most affordable rates, the company offers a variety of pricing options depending on client needs and expectations. 

How Konecta outshines its competition

The company works towards becoming a global leader in contact center services by offering practical solutions at a highly affordable rate. Some of the fundamental ways Konecta outperforms others in the industry include:

  • Taking ownership of every client interaction and delivering services with high levels of professionalism;
  • Tapping into a wealth of resources provided by expert-level employees;
  • Specializing in finding technological solutions to business problems;
  • Creating solutions based on the industry served, meaning every service is specially catered to industry-specific needs and parameters.

These are the critical ways that Konecta outshines its competition.  

Key executives

  • José María Pacheco Guardiola (President)

Guardiola brings over 20 years of experience with him as the company president. He specializes in business leadership and has an exceptional track record of success.  

Konecta reviews and comparisons

Konecta is a business partner, contact center, and BPO services provider in Madrid, Spain. The company has seen extensive expansions to other parts of the globe and is continuously rated highly by satisfied customers who benefit from the company’s expertise and award-winning history.

Konecta’s contact information

Konecta’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 54 362 467 02 00.

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